Remote Jobs in the UK

Technical support

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🔥 Grupo QuintoAndar | Tech Lead Manager (AI Core Platform)

Posted about 6 hours ago

📍 Brazil

🧭 Full-Time

🔍 Software Development

🏢 Company: Grupo QuintoAndar

🔧 Requirements

Solid understanding of the engineering challenges of deploying machine learning systems to production;
Solid understanding of systems, software and data engineering best practices;
Proficiency with cloud-based services;
Proficiency in Python or another major programming language;
Have experience building backend systems, event driven architectures and rest/http applications
Have experience building solutions with LLMs (RAG, fine-tuning);
Have experience building AI agents and AI powered applications, familiarity with agentic frameworks (LangGraph, LangChain, AutoGen, CrewAI);
Experience leading teams and managing careers.

💡 Responsibilities

Lead a small team of Data Scientists and Machine Learning Engineers to build solutions based on AI/ML.
Be a technical reference to the team, including doing hands-on engineering work.
Shaping the technical direction of our products, translating business requirements into solutions.
Discuss business requirements with the Product Manager and other stakeholders.

AWS Backend Development Docker Leadership Project Management Python Software Development SQL Artificial Intelligence Cloud Computing Kubernetes Machine Learning Software Architecture Algorithms Data engineering Data science Data Structures REST API Communication Skills CI/CD Agile methodologies RESTful APIs Excellent communication skills Problem-solving skills Team management Technical support Data modeling

Posted about 6 hours ago

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🔥 Customer Delight Specialist

Posted about 6 hours ago

📍 North and South America

🧭 Full-Time

💸 40000.0 - 65000.0 USD per year

🔍 Software Development

🏢 Company: Superhuman

🔧 Requirements

1-2+ years of experience in customer-facing roles with a technical software product
Excellent Communicator
Proactive positivity
Curiosity
Delight and Empathy
Remarkable Quality
Relationship Builder
Persistence
Ownership
Bias to Action
Cares Deeply, Communicates Directly
Growth Mindset
AI Enthusiast

💡 Responsibilities

Become Superhuman's most knowledgeable product expert
Excite, educate, and encourage customers to make them brilliant at email
Communicate with customers to solve their problems and improve their lives
Be the voice of our customers, and evangelize internally for what they need
Influence our product and growth strategy to further delight our customers
Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
Go above and beyond by creating bespoke moments of delight

Communication Skills Customer service Relationship building Problem-solving skills Empathy Troubleshooting Active listening Technical support CRM Customer support Customer Success SaaS

Posted about 6 hours ago

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🔥 Staff Technical Account Manager - DERMS

Posted about 6 hours ago

📍 Australia

🏢 Company: vernova_externalsite

🔧 Requirements

Experience managing enterprise customers in Distributed Energy Resources Management Systems (DERMS).
Similar experience in Energy Utility Control Systems EMS/DMS or Asset Management Systems Geospatial Information Systems (GIS) will be considered.
Experience of IT software support including Kubernetes & Kafka preferred.

💡 Responsibilities

Provides account management for Premier Support and Escalated accounts.
Develop and drive action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Digital software solutions.
May be utilised directly on support cases where relevant.

Project Management SQL Data Analysis Kafka Kubernetes RESTful APIs Account Management Technical support Customer Success

Posted about 6 hours ago

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🔥 Field Service Technical Advising Specialist

Posted about 7 hours ago

📍 South Africa

🔍 Railway

🏢 Company: wabtec_careers

🔧 Requirements

Tertiary education in Engineering or applicable technical training together with 5 years applicable experience in the railway industry
Experience and proficiency with a PC, email as well as Microsoft office applications
Ability to work in railroad locomotive shop environment
Professional demeanor and appearance representing Wabtec’s to multiple customers
Strong oral and written communication skills
Ability to speak, read and write English fluently

💡 Responsibilities

Provide guidance with customers to ensure all the required tools are available.
Provide recommendations on the maintenance material requirements
Provide the job training on locomotive systems and product safety
Provide guidance on how to use Wabtec digital & mechanical tools
Advice & coaching during troubleshooting of faults and diagnosis
Advice & coaching during scheduled maintenance
Perform failure root courses analysis
Analyses of failure trends using collected locomotives data
Ensure environmental health and safety awareness during repairs and maintenance.
Locomotive data collection and management/shop advisor

Data Analysis Java Communication Skills Analytical Skills Problem Solving Customer service Mentoring Linux Documentation MS Office Reporting Training Troubleshooting Writing Active listening Technical support Data analytics Customer support English communication

Posted about 7 hours ago

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🔥 Technical Support Representative, Tier 1 (Mexico Remote)

Posted about 7 hours ago

📍 Mexico

🧭 Full-Time

🔍 Education

🔧 Requirements

Bachelor’s degree or experience working in a customer support role
3+ years prior technical support representative experience, ideally supporting a global enterprise environment
Fluent spoken/written English & Spanish
Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure
Excellent computer skills
Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
A good understanding of Microsoft Office products
Excellent planning and organisational skills
Ability to work with sensitive and confidential material and possess excellent judgement
Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
Broad understanding of web technologies and Software as a Service (SaaS)

💡 Responsibilities

Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations.
Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Support other strategic initiatives as needed.

Mac OS X Problem Solving Microsoft Office RESTful APIs Linux Excellent communication skills Troubleshooting Technical support Customer support SaaS

Posted about 7 hours ago

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🔥 Technical Account Manager (Remote Portugal)

Posted about 7 hours ago

📍 Poland

🧭 Full-Time

🏢 Company: Rossum👥 251-500💰 Debt Financing over 1 year agoArtificial Intelligence (AI)SaaS Machine Learning Document Management Software

🔧 Requirements

Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points.
Deliver clear, structured, and convincing presentations about your vision for the account and your plan.
Frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective.
Enjoy project management and can coordinate projects with multiple stakeholders.
Communicate designs and ideas in a clear and descriptive manner for customers to understand your recommendations.
Foster UX sensitivity and aim to simplify customers’ workflows.
Be honest and base your opinions on data, but don’t cling to it in the face of good arguments.
Strong problem-solving skills with a hands-on technical background.
Experience with other SaaS products, including API, integration, configuration, and customization.
Practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau.

💡 Responsibilities

Being the customers' main technical contact throughout their contract.
Project managing more complex customer projects involving multiple parties with different skill sets and needs.
Cooperating with members of the Customer Experience and Sales organizations to deliver an exceptional customer experience.
Consulting with the Rossum product team on continuous improvement of the Rossum platform and advocating for customer views.
Tweaking and configuring customer accounts to achieve a great user experience, leveraging powerful tools like the Calculations extension.
Performing basic scripting in Python to support customer solutions.

AWS Project Management Python SQL API testing CI/CD Problem Solving Customer service RESTful APIs Excellent communication skills Account Management Relationship management Data visualization Technical support Scripting Customer Success SaaS

Posted about 7 hours ago

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🔥 (Fluent English and Russian) Customer Support Consultant (Moldova)

Posted about 7 hours ago

📍 Moldova

🔍 Financial Technology

🏢 Company: SupportYourApp👥 1001-5000💰 almost 3 years agoData Collection and Labeling UX Design Outsourcing Web Development Technical Support Call Center Information Technology Travel Software Social Media

🔧 Requirements

Excellent English and Russian language (at least C1 for both spoken and written)
Experience in customer service
Analytical and research skills
Positive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

💡 Responsibilities

Provide exceptional customer support in the blockchain sector via chats and emails
Build positive and long-lasting relationships with customers
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers’ sensitive information
Apply the latest and greatest customer happiness practices
Maintain working knowledge of our client’s products and services
Communicate with developers and other departments of various IT companies

Blockchain Communication Skills Analytical Skills Customer service RESTful APIs Technical support CRM English communication

Posted about 7 hours ago

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🔥 Technical Support Specialist

Posted about 8 hours ago

📍 United States

🧭 Full-Time

🔍 Hospitality

🏢 Company: Duetto Research

🔧 Requirements

2+ years of experience in the hospitality industry or hospitality technology space.
Prior experience in technical support, including familiarity with ticketing/case management systems, data analysis, and troubleshooting integrations.
Comfortable using tools like Excel, XML, or APIs to investigate data-related issues.
Able to quickly learn new systems, adapt to evolving product features, and address unique customer scenarios.
Excellent written and verbal communication skills. Fluency in English is required, and proficiency in an additional language is preferred.
Able to work effectively in a fully remote environment, leveraging collaboration tools (e.g., Slack, Google Meet) to stay connected and maintain productivity.
Demonstrated ability to share knowledge and best practices, contributing to a supportive team culture.
Proven ability to handle changing priorities, adapt to new challenges, and remain calm under pressure.
Strong critical thinking skills to diagnose issues, identify root causes, and develop creative solutions.

💡 Responsibilities

Self-assign cases within your skill set while continually taking on more complex issues to grow your expertise.
Investigate and resolve a wide range of technical inquiries, from data discrepancies and integrations to user interface guidance.
Manage approximately 125 cases per month across the full suite of Duetto products, ensuring timely and accurate solutions.
Resolve cases by leveraging or creating a knowledge article to expand our Resource Hub.
Author at least two new articles per month to enhance our knowledge base and enable self-service.
Engage in Swarming sessions where Specialists collectively troubleshoot complex or unfamiliar issues.
Ask for help when needed and offer your expertise to teammates, fostering a supportive, solution-oriented environment.
Recognize when customer-reported issues stem from software defects.
Accurately document and escalate these findings to the R&D team, ensuring prompt attention and resolution.
Communicate clearly, empathetically, and professionally throughout the case lifecycle.
Provide guidance that is easy for customers to understand, regardless of their technical background.

SQL Data Analysis API testing Communication Skills Problem Solving Customer service Adaptability Troubleshooting JSON Data entry Technical support Scripting Customer support English communication

Posted about 8 hours ago

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🔥 Technical Support Specialist

Posted about 8 hours ago

📍 United States

🧭 Full-Time

🔍 Hospitality

🏢 Company: Duetto Research

🔧 Requirements

2+ years of experience in the hospitality industry or hospitality technology space.
Prior hotel operations or revenue management exposure is highly valuable.
Experience translating hospitality business needs into technical support solutions is a strong plus.
Prior experience in technical support, including familiarity with ticketing/case management systems, data analysis, and troubleshooting integrations.
Comfortable using tools like Excel, XML, or APIs to investigate data-related issues.
Able to quickly learn new systems, adapt to evolving product features, and address unique customer scenarios.
Excellent written and verbal communication skills.
Able to work effectively in a fully remote environment, leveraging collaboration tools (e.g., Slack, Google Meet) to stay connected and maintain productivity.
Demonstrated ability to share knowledge and best practices, contributing to a supportive team culture.
Proven ability to handle changing priorities, adapt to new challenges, and remain calm under pressure.
Strong critical thinking skills to diagnose issues, identify root causes, and develop creative solutions.

💡 Responsibilities

Self-assign cases within your skill set while continually taking on more complex issues to grow your expertise.
Investigate and resolve a wide range of technical inquiries, from data discrepancies and integrations to user interface guidance.
Manage approximately 125 cases per month across the full suite of Duetto products, ensuring timely and accurate solutions.
Resolve cases by leveraging or creating a knowledge article to expand our Resource Hub.
Author at least two new articles per month to enhance our knowledge base and enable self-service.
Engage in Swarming sessions where Specialists collectively troubleshoot complex or unfamiliar issues.
Ask for help when needed and offer your expertise to teammates, fostering a supportive, solution-oriented environment.
Recognize when customer-reported issues stem from software defects.
Accurately document and escalate these findings to the R&D team, ensuring prompt attention and resolution.
Communicate clearly, empathetically, and professionally throughout the case lifecycle.
Provide guidance that is easy for customers to understand, regardless of their technical background.

SQL Data Analysis API testing Communication Skills Customer service Adaptability Problem-solving skills Troubleshooting JSON Data entry Technical support Customer support SaaS

Posted about 8 hours ago

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🔥 Customer Portfolio Manager CPM TX

Posted about 9 hours ago

📍 Greece

🔍 Services & Customer Service Management

🏢 Company: only_confidential_executive_recruiting

🔧 Requirements

Advanced experience in the Services & Customer Service Management
Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience)

💡 Responsibilities

Act as the single point of contact to the Greek Transactional and MMP customers for timely and satisfactory resolution of concerns
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Includes direct people management responsibility including staffing and performance development.

Project Management Data Analysis People Management HR Management Operations Management Financial Management Communication Skills Analytical Skills Problem Solving Customer service Agile methodologies Written communication Account Management Active listening Relationship management Sales experience Team management Process improvement Technical support Customer Success Budget management

Posted about 9 hours ago

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