- Provide tier 1 and tier 2 technical support across Windows, macOS, and mobile platforms.
- Manage user accounts, group memberships, and application access permissions.
- Deploy software and updates using MDM solutions like Intune or Jamf Pro.
- Handle employee onboarding and offboarding, including device configuration.
- Establish and improve help desk workflows, ticketing procedures, and SLA standards.
- Develop knowledge base articles and self-service resources.
- Identify recurring issues and contribute to global IT projects and system rollouts.
Google Workspace