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Customer Success

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🔥 Sales Enablement Manager

Posted 16 minutes ago

📍 AMER

🧭 Full-Time

💸 102100.0 - 114850.0 USD per year

🔍 Sales Enablement

🏢 Company: Remote - Referral Board

🔧 Requirements

2-5+ years sdr or sales experience, coaching or sales experience in a B2B SaaS environment
Extensive experience specifically in prospecting and full sales cycles
Experience in a fast-paced dynamic environment and balancing setting strategic priorities with high-quality, tactical execution
Experience building and rolling out programs at scale
A proven track record of driving pipeline growth and team development
Proven record of developing strong relationships with key stakeholders
Engaging facilitation and presentation skills
Fluent in speaking and writing English
Experience in Sales Enablement or Sales Training
Preference for candidates with experience with Sales Navigator, ZoomInfo, Drift, Outreach, Salesforce, Gong, Clari
Proficiency using the Google Suite of products
Experience working remotely is considered a plus
Startup experience is considered a plus

💡 Responsibilities

Build the program that accelerates performance in the Sales organization by identifying learning needs, and actively working to increase efficiency, expertise, and impact
Establish milestones, success criteria and KPIs and manage all programs to impact performance goals
Build and maintain valued relationships with key stakeholders and executives to align learning experiences with business goals and performance strategies
Design, plan, facilitate and manage ongoing learning for top of funnel activities and full sales cycle programs such as Prospecting, Qualification, and Discovery as a baseline. Additional programming responsibilities may apply based on business needs.
Manage programming for roles currently supporting across async and sync variations of training, including the ability to track, measure, and report on at the executive level the success of the projects
Identify the training needs of new systems and technologies used across Sales including prospecting, product, deal desk, etc. systems (ZoomInfo, 6Sense, SFDC, Clari, Zuora, Vivun, and more)

Salesforce Communication Skills Presentation skills Coaching Training Writing Sales experience Stakeholder management CRM Customer Success

Posted 16 minutes ago

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🔥 Associate Account Manager, ANZ

Posted 39 minutes ago

📍 Melbourne/Sydney

🔍 AdTech / MarTech

🏢 Company: Branch Metrics

🔧 Requirements

1-2 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles
Proven ability to communicate effectively in Korean, both written and verbally
Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams
Experience supporting customers with cloud-based SaaS solutions
Problem-solving skills around business and technical product questions
Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption
Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle
A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.

💡 Responsibilities

Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth
Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs
Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured
Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users
Build compelling demonstrations, presentations, and business value documents
Identify and resolve business issues
Assist and support with technical issue resolution
Accelerate adoption, manage engagement, and lead value creation

Business Intelligence Data Analysis Salesforce Google Analytics Jira Tableau Communication Skills Analytical Skills Customer service RESTful APIs Problem-solving skills Account Management Client relationship management Strong communication skills Cross-functional collaboration Relationship management Sales experience Strategic thinking Customer support Customer Success SaaS

Posted 39 minutes ago

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🔥 Product Marketing Manager

Posted about 2 hours ago

📍 United States

🧭 Full-Time

💸 105000.0 - 135000.0 USD per year

🔍 Tech, SaaS

🏢 Company: GoodParty.org

🔧 Requirements

4+ years of experience in product marketing, preferably in tech, SaaS, startup environments.
Experience in product messaging, positioning, GTM strategies, and market research where you’ve taken a new product to market.
Deep understanding of the most useful AI tools and a strong track record of leveraging them.
Proven ability to translate complex product language into clear, compelling, and user-friendly messaging.
Excellent understanding of the marketing tech stack and marketing channels to craft and execute comprehensive launch plans.
Excellent copywriting skills with expertise in conversion copywriting.
Experience handling website content, conversion optimization, and product-related news releases to ensure a cohesive brand narrative.
Strong problem-solving skills, with the ability to drive forward through ambiguity.

💡 Responsibilities

Own product positioning, messaging, and GTM strategy for product improvements.
Provide strategic oversight on product positioning to ensure alignment with our value proposition.
Manage and implement messaging standards for key product features and brand identity.
Ensure message consistency across Sales, Marketing, and Product teams.
Develop and execute launch plans, using data to assess and optimize strategies for conversion, GTM performance, and product adoption across web, product, and marketing channels.
Conduct user interviews and surveys to understand needs, behaviors, and decision-making.
Create and maintain user personas and spearhead initiatives to collect and update audience insights.
Analyze competitors and create content to highlight our differentiation.
Create case studies, demo decks, and product tours to showcase how our features help candidates win.
Own all lifecycle marketing communications with users from initial engagement to referral.
Identify growth loops within the product to maximize user engagement and retention.
Collaborate on a fast, results-driven team.
Report to Director of Growth.

Product Management Product Development Product Analytics Content creation Communication Skills Analytical Skills Collaboration SEO Market Research Digital Marketing Customer Success SaaS A/B testing

Posted about 2 hours ago

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🔥 Marketing Operations Manager

Posted about 2 hours ago

📍 United States

🧭 Full-Time

💸 105000.0 - 145000.0 USD per year

🔍 Democracy Reform

🏢 Company: GoodParty.org

🔧 Requirements

5+ years of experience in marketing operations, analytics, or revenue operations.
Expert in HubSpot with experience managing marketing automation tools.
Deep understanding of the most useful AI tools and a proven track record of leveraging them.
Strong analytical skills with experience tracking, analyzing, and interpreting marketing data.
Experience with lead scoring and attribution modeling, either from configuring a CRM from scratch or significantly improving an existing system.
Experience building dashboards with business intelligence tools (Tableau preferred, Power BI, Looker).
Strong attention to detail when building marketing automation, with experience documenting workflows and an intuitive understanding of system integration.
Excellent communication and collaboration skills, with the ability to work cross-functionally with Marketing, Sales, and Data Engineering.

💡 Responsibilities

Elevate our marketing reporting by building top-tier systems to track campaign performance and funnel health with precision.
Manage and maintain our HubSpot instance, serving as the primary owner of all marketing automation needs and data requests.
Analyze funnel performance to identify growth opportunities and areas where users encounter friction, ensuring strategic improvements.
Collaborate with our Data Engineers to establish and maintain reliable data pipelines across the company, enabling accurate and scalable reporting.
Build and maintain dashboards in Tableau to provide real-time visibility into marketing and sales performance.
Develop predictive lead scoring, qualification logic, and conditional list building to ensure sales focuses on the highest-opportunity leads.
Create and segment audiences for paid campaigns and direct outreach to candidates.
Continuously test and refine processes to improve scalability and effectiveness in marketing operations.
Collaborate on a fast, results-driven team.
Report to Director of Growth.

SQL Business Intelligence Data Analysis Google Analytics Tableau Data engineering Communication Skills Analytical Skills Collaboration Reporting Data visualization Marketing Lead Generation CRM Data modeling Data analytics Customer Success A/B testing

Posted about 2 hours ago

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🔥 Customer Support Representative - Rotational Work Schedule

Posted about 2 hours ago

📍 Slovakia, Czechia

🧭 Full-Time

💸 1300.0 - 1800.0 EUR per month

🔍 SaaS

🏢 Company: Cloudtalk

🔧 Requirements

English fluent
Willingness to work according to a work shift schedule (divided into long weeks (Mon, Tue, Fri, Sat, Sun) and short weeks (Wed, Thu) from 8:30AM-9:00PM CET)
You have basic technical skills and a strong desire to learn more about our product and industry.
You take ownership of your tasks and work with minimal supervision.
You’re eager to continuously grow your skills and knowledge.

💡 Responsibilities

Provide top-tier technical support via chat and email to both new and existing customers.
Build and maintain lasting customer relationships.
Work with a diverse, international client base spanning multiple industries and regions.
Help improve our technical documentation and internal knowledge base for troubleshooting purposes.
Represent CloudTalk professionally while solving customer issues with empathy and efficiency.

Troubleshooting Technical support Customer support Customer Success English communication SaaS

Posted about 2 hours ago

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🔥 Lead Product Owner - IPfolio

Posted about 2 hours ago

📍 Spain

🧭 Full-Time

🔍 Intellectual Property Management Software

🏢 Company: jobs

🔧 Requirements

10+ Years experience working a Product Owner role or similar.
Previous experience working with a software product built on Salesforce
Significant experience in a customer facing role.
Demonstrating contributing to customer success across multiple geographies
Relevant work experience in business analysis or comparable role
Knowledge in use cases definition and requirements gathering/analysis methodologies.
Knowledge and/or experience in agile software development
Good communication and presentation skills
Good assertiveness and influencing skills.
Extensive experience in requirements analysis. Be able to manage and prioritize issues/requirements in a high-pressure environment.
Graduate of computer science, software design or related fields. Or a graduate with experience in intellectual property or equivalent experience
Strong assessment/evaluation and analytical skills

💡 Responsibilities

Ownership of all necessary requirement documentation, specifications and other related documents including user stories and acceptance criteria, using JIRA tickets and Confluence
Participate in daily meetings with the development team. Prepare sprint planning and manage backlog.
Liaise will all project stakeholders from specifications to development and testing.
Involved in client workshops and presentations to gather and validate user requirements.
Work with UI/UX to create the necessary prototype, wireframe and use cases.
Perform research and analysis of new product features/requirements.
Perform any other tasks assigned by the Product Manager.

Agile Business Analysis Product Management Salesforce UI Design Jira Product Development RESTful APIs Customer Success Confluence

Posted about 2 hours ago

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🔥 Senior Product Manager, Partnerships

Posted about 2 hours ago

📍 United States

🧭 Full-Time

🔍 Automotive Repair

🏢 Company: Steer👥 1-10 Consulting Information Technology Software

🔧 Requirements

5+ years of product management experience with Enterprise or SaaS, delivering end-to-end products from ideation to launch.
Undergraduate degree (Computer Science, Business, Economics, Marketing, or similar) or equivalent experience.
Experience working on B2B2C products with partnership development.
Consistent track record of delivering products with global, cross-functional teams - engineering, design, sales, marketing and partnerships.
Excellent communication and storytelling skills to communicate sophisticated topics to diverse set of both technical and business collaborators.
Analytical skills to make data-driven decisions (e.g. analyze product usage).
Obsessed with detail, have good logical, sound analytical and numerical capabilities.
Ability to modify approach as per changing stakeholders, conditions, circumstances and feedback.
You consistently view things from the user's perspective and are always striving to improve in this area.

💡 Responsibilities

Develop and communicate a clear product strategy that aligns with your squad’s goals and objectives.
Build and maintain a product roadmap that outlines the product's development journey and milestones from conception to launch.
Lead and encourage cross-functional teams, including engineers, designers, marketers, sales, and customer success to build and launch high-quality solutions.
Conduct market research and analysis to find opportunities, trends, and customer needs.
Talk with customers on an ongoing basis to maintain a deep understanding of their needs and preferences.
Drive a tailored and business value-aligned technology evaluation process, driving real growth and CX improvements.
Collaborate closely with prospects, channel partners, our sales and customer success teams to deliver solutions and channel feedback to inform and improve the product.
Champion creative solutions to build a process and partnership that is grounded in customer empathy, and product best practices in a high-paced start-up environment.

SQL Business Development Data Analysis Product Management Product Operations Cross-functional Team Leadership Product Development Strategy Product Analytics Communication Skills Analytical Skills Agile methodologies RESTful APIs Market Research Stakeholder management CRM Customer Success SaaS

Posted about 2 hours ago

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🔥 Customer Success Coordinator

Posted about 3 hours ago

📍 United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Toma👥 1001-5000 Restaurants Janitorial Service Building Maintenance

🔧 Requirements

2+ years of experience in Customer Success, customer support, or a related field, in a SaaS environment.
Strong problem-solving abilities, attention to detail, and a proactive approach to identifying and resolving issues.
Ability to learn quickly and adapt to changing priorities in a fast-paced environment.
Familiarity with AI prompting and LLM functionality.
Basic technical aptitude and willingness to learn new software tools.

💡 Responsibilities

Coordinate and guide new customers through the initial setup and training process, utilizing existing resources and documentation.
Monitor the support queue and respond to basic customer inquiries in a timely and professional manner.
Reach out to customers proactively to check on their progress, answer questions, and offer personalized assistance.
Identify opportunities to streamline and improve existing onboarding and support processes, leveraging data and customer feedback to drive improvements.

Communication Skills Problem Solving Customer service Documentation Troubleshooting CRM Customer support Customer Success SaaS

Posted about 3 hours ago

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🔥 Staff Product Manager, Measurement

Posted about 4 hours ago

📍 US, Canada

🔍 Advertising

🔧 Requirements

Proven experience delivering complex projects across multiple milestones.
Excellent collaborator, able to tailor your approach when working with Product, Design, Engineering, Data Science, and Revenue teams.
Keen design sense; you’re able to look at a feature and understand it through a user’s eyes.
Clarity of writing denotes clarity of thought; you’re able to capture and distill ideas down into written word in order to build consensus around your vision.

💡 Responsibilities

Owning and creating the roadmap for various existing Measurement solutions (Brand Lift, Footfall, etc.)
Creating 0->1 Measurement solutions across new verticals and customer journeys.
Responsible for delivery of product specs that capture user needs along with clear direction for the engineer, design, and QA team on how the feature should behave and what success looks like.

Project Management Data Analysis Product Management Cross-functional Team Leadership Product Development Agile methodologies RESTful APIs Data visualization Stakeholder management Strategic thinking Customer Success A/B testing

Posted about 4 hours ago

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🔥 Principal, Product Manager - Canada

Posted about 4 hours ago

📍 Canada

🧭 Full-Time

🔍 Accounting

🔧 Requirements

Bachelor’s degree in Information Technology, or equivalent work experience and education; Master’s degree is a plus.
Experience in ML/AI, development or technical roles, or experience in Taxation and Accounting technology

💡 Responsibilities

Being a strong influencer of Ascend’s AI strategy, in partnership with the rest of the AI Team.
Working backward from customer needs, develop and communicate your product vision to Ascend leadership and the AI team
Develop a 12-month prioritized roadmap in collaboration with Engineering.
Own the product lifecycle for your product area, from ideation to launch, ensuring continuous iteration and improvement.
Identify and drive large-scale transformation opportunities within your product area.
Develop and execute product strategies that enhance Ascend’s operating margins.
Align and manage dependencies between product areas to ensure a cohesive roadmap.
Provide clear, structured input to Engineering to ensure smooth product development.
Ensure Engineering priorities align with business objectives.
Develop strong ML/LLM hypotheses based on customer research and deep industry understanding.
Partner with AI Engineering to define and prioritize ML/LLM experiments.
Improve and iterate on product launch mechanisms while defining and tracking key metrics post-launch to drive continuous improvement.
Communicate outcomes clearly, adjust priorities based on results, escalate and recommend pivots when needed.

AWS Data Analysis Machine Learning Product Management Cross-functional Team Leadership Product Development Communication Skills Agile methodologies RESTful APIs Data visualization Customer Success

Posted about 4 hours ago

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