Apply📍 Philippines
🧭 Full-Time
- Excellent communication skills for explaining technical concepts simply.
- Highly organized with the ability to manage multiple tasks.
- Customer-focused with patience and professionalism.
- Technical proficiency with help desk tools like HelpScout or ability to learn.
- Strong problem-solving skills for effective troubleshooting.
- Adaptability to learn and grow in a fast-paced environment.
- Team player with a collaborative attitude.
- Provide exceptional customer support by responding to inquiries via HelpScout.
- Troubleshoot technical issues and guide users through solutions.
- Escalate complex issues to higher-level teams.
- Log, track, and prioritize support tickets in HelpScout.
- Follow up with users to confirm issue resolution.
- Update user records and maintain organized records of interactions.
- Document FAQs and troubleshooting steps.
- Collaborate with cross-functional teams to ensure issue resolution.
Customer serviceTroubleshootingData entryTechnical support
Posted about 17 hours ago
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