Scheduler (Home Aged Care Provider)

At least one year of professional experience as a scheduler or rostering officer in community aged care, NDIS, or related industry handling AU clients. Proven excellent client service manner. Ability to establish relationships and maintain effective professional communication. Advanced time management/organizational skills. Forward planner and analytical thinker with high attention to detail. Ability to thrive in a fast-paced environment and work well under pressure. Problem solving, negotiation, and conflict resolution skills. Ability to develop/implement and evaluate organizational and client-focused documentation and systems. Ability to create and promote a positive and supportive culture. Excellent computer literacy – Enterprise Management Software and sound knowledge of Microsoft Office, Office 365, Excel, Outlook, Power point and Adobe. Willingness to work flexible hours (Monday to Friday: 7AM – 4PM, with flexibility up to 2 hours either side).

Handle high volume of incoming telephone and internet inquiries. Schedule services by rostering care workers based on qualifications and availability. Create master rosters and manage daily roster changes. Manage system shift notes and redirect as per intended recipient. Prepare and mail invoices. Update mandatory compliance items.