- Manage charter booking records, invoices, vessel calendars, pricing, charter times, and availability.
- Monitor and follow up on agent and guest payments, including invoices, event payments, security bonds, and refunds.
- Respond to charter enquiries and provide information about bookings, vessels, availability, rates, and inclusions.
- Call guests before charters to confirm requirements, policies, skipper details, and other relevant information.
- Maintain booking files and share schedules, guest details, and pickup and drop-off information with onsite teams.
- Maintain agent and partner information, distribute charter updates, and build relationships with boat owners.
- Maintain fleet documentation and create or update vessel and event listings on relevant websites.
- Coordinate event bookings, payments, guest information, manifests, briefing calls, and pre-event communications.
- Maintain spreadsheets, records, training guides, operational documents, email templates, and reporting materials.
Customer service