- Provide technical support to customers regarding EV charging stations via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues related to EV chargers and their networks.
- Guide customers through installation, setup, and maintenance procedures.
- Escalate complex issues to the engineering or field service team as required.
- Monitor and analyse system performance to identify potential issues proactively.
- Document customer interactions, troubleshooting steps, and solutions in the ticketing system.
- Assist with firmware updates, system integrations, and remote diagnostics.
- Provide technical training to customers and internal teams on best practices.
- Collaborate with the sales team to identify customer needs and provide pre-sales technical assistance.
- Ensure compliance with industry standards and safety regulations.
Customer serviceMicrosoft Office SuiteNetworking+4 more