Customer Service Representative - Work From Home

Bachelor’s degree in Business, Communications, or a related field. Minimum of 5 years of experience in a customer success, support, or back-office role, preferably within ticketing, events, sports, or entertainment industries. Familiarity with HubSpot CRM or similar customer relationship management platforms. Exceptional written communication skills with strong attention to detail. Ability to manage high email volumes with efficiency and accuracy. Excellent problem-solving skills and a customer-centric mindset. Strong organizational and multitasking abilities. Knowledge of the sports and entertainment industry is highly desirable. Ability to work collaboratively within a team-oriented environment.

Handle customer queries through email, managing up to 150 emails per day. Identify whether queries are basic (platform-related) or require more detailed, customized responses. Maintain clear and professional written communication to resolve customer issues and inquiries. Utilize HubSpot CRM to log, track, and monitor all customer interactions and ensure accurate records. Follow established procedures and reference manuals to respond to common questions efficiently. Escalate complex issues to Account Managers or Technical Support as needed. Support Account Managers by managing routine and repetitive queries to free up time for high-impact tasks. Continuously improve customer experience by identifying common issues and suggesting improvements to documentation or processes. Maintain a thorough understanding of the platform’s features, ticketing protocols, and membership programs. Other role-specific duties that may arise.