Customer Support Salaries

Discover salary ranges for remote customer support positions. Compare compensation data and make informed career decisions.

Customer Support

Median high-range salary for Customer Support jobs:

$65,000

This analysis is based on salary ranges collected from 21 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $50,000 - $65,000

25% of job descriptions advertised a maximum salary above $93,156.4.
5% of job descriptions advertised a maximum salary above $140,000.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Data Analysis, Communication Skills and Troubleshooting. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

Data Analysis
19% jobs mention Data Analysis as a required skill. The Median Salary Range for these jobs is $87,028.7 - $96,698.55
- 25% of job descriptions advertised a maximum salary above $118,760.95.
- 5% of job descriptions advertised a maximum salary above $135,000.
Communication Skills
43% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $60,000 - $70,000
- 25% of job descriptions advertised a maximum salary above $93,786.88.
- 5% of job descriptions advertised a maximum salary above $140,000.
Troubleshooting
62% jobs mention Troubleshooting as a required skill. The Median Salary Range for these jobs is $60,000 - $68,000
- 25% of job descriptions advertised a maximum salary above $93,156.4.
- 5% of job descriptions advertised a maximum salary above $134,378.28.
Analytical Skills
19% jobs mention Analytical Skills as a required skill. The Median Salary Range for these jobs is $60,000 - $67,500
- 25% of job descriptions advertised a maximum salary above $77,500.
- 5% of job descriptions advertised a maximum salary above $85,000.
Technical support
48% jobs mention Technical support as a required skill. The Median Salary Range for these jobs is $52,500 - $66,500
- 25% of job descriptions advertised a maximum salary above $90,875.2.
- 5% of job descriptions advertised a maximum salary above $140,000.
Customer support
57% jobs mention Customer support as a required skill. The Median Salary Range for these jobs is $52,500 - $62,500
- 25% of job descriptions advertised a maximum salary above $87,937.6.
- 5% of job descriptions advertised a maximum salary above $136,252.19.
Problem Solving
38% jobs mention Problem Solving as a required skill. The Median Salary Range for these jobs is $40,000 - $54,500
- 25% of job descriptions advertised a maximum salary above $79,437.6.
- 5% of job descriptions advertised a maximum salary above $102,521.9.
SaaS
19% jobs mention SaaS as a required skill. The Median Salary Range for these jobs is $45,000 - $50,000
- 25% of job descriptions advertised a maximum salary above $76,260.95.
- 5% of job descriptions advertised a maximum salary above $102,521.9.
Customer service
43% jobs mention Customer service as a required skill. The Median Salary Range for these jobs is $40,000 - $44,000
- 25% of job descriptions advertised a maximum salary above $93,786.88.
- 5% of job descriptions advertised a maximum salary above $140,000.
Written communication
24% jobs mention Written communication as a required skill. The Median Salary Range for these jobs is $40,000 - $44,000
- 25% of job descriptions advertised a maximum salary above $89,380.47.
- 5% of job descriptions advertised a maximum salary above $102,521.9.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Computer Vision, Workplace Safety, Financial Services and Intelligent automation technology. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

Computer Vision, Workplace Safety
5% jobs are in Computer Vision, Workplace Safety industry. The Median Salary Range for these jobs is $120,000 - $140,000
Financial Services
10% jobs are in Financial Services industry. The Median Salary Range for these jobs is $79,250 - $112,500
- 25% of job descriptions advertised a maximum salary above $140,000.
Intelligent automation technology
5% jobs are in Intelligent automation technology industry. The Median Salary Range for these jobs is $80,000 - $100,000
Software as a Service (SaaS)
14% jobs are in Software as a Service (SaaS) industry. The Median Salary Range for these jobs is $81,787.68 - $90,875.2
- 25% of job descriptions advertised a maximum salary above $99,610.22.
- 5% of job descriptions advertised a maximum salary above $102,521.9.
Government processes
5% jobs are in Government processes industry. The Median Salary Range for these jobs is $65,000 - $85,000
Fintech
5% jobs are in Fintech industry. The Median Salary Range for these jobs is $60,000 - $65,000
Law
5% jobs are in Law industry. The Median Salary Range for these jobs is $45,000 - $50,000
B2B marketplace, diamond industry
5% jobs are in B2B marketplace, diamond industry industry. The Median Salary Range for these jobs is $40,000 - $44,000
Customer Support
5% jobs are in Customer Support industry. The Median Salary Range for these jobs is $36,504 - $36,504
Customer Service
5% jobs are in Customer Service industry. The Median Salary Range for these jobs is $36,400 - $36,400

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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🔥 Customer Support Representative

Posted 1 day ago

🧭 Full-Time

💸 45000.0 - 50000.0 USD per year

🔍 Law

🏢 Company: Douglass & Runger PLLC

🔧 Requirements

Excellent customer service attitude
Team player
Demonstrated verbal and written communication skills
Time Management and problem-solving skills
Attention to detail and ability to collect and document detailed information regarding customer issues
Ability to listen intently and understand underlying concerns
Ability to empathize and relate to customers
Ability to navigate any question or issue and direct customer to the right person or team to assist
Demonstrated ability to maintain self-control while defusing stressful customer situations (High EQ)
Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.e. phone, live chat, email)
Project Management, technical aptitude, and analytical skills a plus

💡 Responsibilities

Act as first point of contact for Douglass & Runger customers (Phone, email, chat)
Respond to customer requests for assistance
Use knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards
Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments
Provide timely follow-up to customers and an exceptional support experience
Provide thorough and complete case notes and documentation of customer issues
Prioritize incoming issues and route to the appropriate resources for resolution

Posted 1 day ago

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🔥 After Hours Customer Support Specialist (Remote - Dallas, TX)

Posted 1 day ago

💸 24.0 USD per hour

🔍 Consumer Tech

🏢 Company: Care.com

🔧 Requirements

2-4+ years of client service experience, preferably in a human services field (e.g., social work, public health).
High emotional intelligence and strong communication skills.
Excellent analytical, organizational, and time management abilities.
Adaptability in a fast-changing environment.
Collaborative, goal-oriented, and committed to exceptional service.
Open to feedback, proactive, and exercises sound judgment.
Bachelor’s degree preferred; equivalent experience considered.
Willing to work every Saturday and Sunday, and occasional Holiday shifts.

💡 Responsibilities

Deliver professional, empathetic customer service through inbound calls.
Assess member needs through active listening and problem-solving, offering education and guidance.
Assist members via email, web, and chat.
Verify eligibility, document requests in CRM, and explain benefits.
Meet performance metrics (service levels, call abandonment, response times).
Educate members on topics like prenatal care, parenting, financial hardship, relocation, and wellness.
Provide resources for urgent and crisis situations.
Perform additional duties as assigned.

Posted 1 day ago

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🔥 Customer Support Executive (Remote in Australia)

Posted 1 day ago

📍 Australia

🧭 Full-Time

💸 60000.0 - 75000.0 AUD per year

🔍 B2B marketplace

🏢 Company: Nivoda👥 251-500💰 $51,000,000 Series C 4 months agoMarketplace Logistics Jewelry Supply Chain Management Precious Metals

🔧 Requirements

Minimum 2 years experience in online customer support, live chat, and calls.
Organised and able to multitask across different platforms
Proactive and forward thinking
Assertive nature and ability to be the voice of the customer when communicating internally
Excellent cross-functional collaboration skills

💡 Responsibilities

Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.

Communication Skills Problem Solving Troubleshooting Cross-functional collaboration CRM Customer support

Posted 1 day ago

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🔥 Customer Support Analyst

Posted 7 days ago

📍 CA, CO, CT, DE, FL, GA, ID, IL, IN, KY, MA, MD, ME, MN, NC, NH, NJ, NY, OH, OK, PA, RI, SC, SD, TX, UT, VA, WA, and WA D.C.

🧭 Full-Time

💸 65000.0 - 85000.0 USD per year

🔍 Financial Services

🏢 Company: Vanilla Technologies

🔧 Requirements

3+ years of Customer Support experience.
Proven results in driving positive customer experience.
Ability to form relationships with colleagues, prospects and customers through strong interpersonal skills.
Able to thrive in a fast-paced, high-growth environment, with a high level of drive, accountability, and attention to detail.
A self-starter who thrives in a startup environment.
Excellent written and verbal communication skills.
Metrics oriented and customer satisfaction driven.
Ability to manage multiple support channels (e.g. email, chat, and phone).
Bachelor's degree in Business Administration or equivalent.
Knowledge of customer service principles and practices.

💡 Responsibilities

Deliver exceptional service to all of our customers ranging from small wealth advisory businesses to the largest financial services firms.
Identify, respond, and resolve issues and questions raised by Vanilla customers.
Provide hands-on support to our customers to ensure their ongoing happiness.
Evaluate the criticality of a given issue; isolate and escalate problems to senior management to ensure problems are solved in a timely manner.
Help clients leverage Vanilla to the greatest extent possible through both functional and conceptual instruction.
Work cross-functionally across the business with Customer Success, Sales, Product, Engineering, and Operations making sure customers get the help they need.
Provide constructive feedback on methods for optimizing the support flows and tools used for tracking and responding to customers.
Report regularly to internal stakeholders on customer support operations and work with customer success managers and sales account executives on customer related initiatives.
Collaborate with the SVP of Customer Experience to implement and track key metrics like a Client Health Score.
Become an expert in all things Vanilla.

Salesforce Communication Skills Analytical Skills Customer service Written communication Problem-solving skills Troubleshooting Active listening Client relationship management Technical support CRM Customer support Customer Success

Posted 7 days ago

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🔥 Manager, Customer Support (QA)

Posted 8 days ago

💸 93500.0 - 140000.0 USD per year

🔍 Financial Services

🏢 Company: MoCaFi (Mobility Capital Finance, Inc)

🔧 Requirements

5+ years of experience in customer service quality assurance.
5+ years of contact center experience
2+ years of experience working in financial services, specifically in Payments (ex, payment processing, acquiring, issuing, payment technology provider, etc.)
Strong understanding of quality assurance methodologies and best practices.
Experience with call monitoring, calibration, and performance analysis.
Knowledge of automation and AI solutions for quality assurance.
Excellent analytical, communication, and problem-solving skills.
Experience with contact center operations.
Proficient in Google and Microsoft Office Suite.
Familiarity with quality assessment tools.

💡 Responsibilities

Design and implement a comprehensive customer service quality program.
Conduct regular audits of vendor quality assurance teams to ensure performance standards are met.
Perform root cause analysis to identify knowledge gaps and address them through communications and Knowledge Base Articles (KBAs).
Analyze quality performance data and identify areas for improvement.
Facilitate calibration sessions and conduct call monitoring to ensure consistent quality standards.
Update and maintain policies and procedures based on quality performance data.
Develop and deliver targeted training programs to address identified quality gaps.
Implement automation and AI solutions to enhance quality assurance processes.
Oversee post-payment activities.
Produce reports and presentations to share performance trends.
Observe, analyze, and evaluate customer interactions to provide feedback and drive improvements in customer service.
Develop strategies to improve customer experience, CSR experience, and cost efficiency.
Collaborate with Customer Service leaders to meet KPI targets.
Ensure compliance with all relevant financial services regulations.
Ensure all QA targets are met and adjusted if necessary.
Assess and monitor high call volumes and systems using the latest available technology.
Enhance tools and systems for better efficiency based on QA analysis.

Posted 8 days ago

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🔥 Customer Support Representative (Remote - US Based)

Posted 9 days ago

📍 United States

🧭 Full-Time

💸 40000.0 - 44000.0 USD per year

🔍 SaaS

🏢 Company: Togetherwork Internal

🔧 Requirements

Strong customer service and analytical skills are a must
Comfortable helping customers via phone support
Ability to diagnose and explain complex solutions to technical and non-technical audiences
Ability to quickly learn computer software and operating procedures
Proficient in Microsoft Office Suite or related software
Previous experience with SaaS or payments industry preferred, but not mandatory
Flexible work schedule; must be able to work on weekends
Knowledge and passion for the dance industry
Excellent communication (written and verbal) and time management skills
Proven track record of outstanding performance and achieving goals
Success-driven, works well in a team and enjoys a dynamic and changing environment

💡 Responsibilities

Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
Working directly with clients, as well as: Development and Quality Assurance teams to identify, triage, and resolve system issues.
Documenting frequently asked questions and preparing knowledge-based content.
Documenting requirements and user stories for production issues and feature requests.

Communication Skills Analytical Skills Customer service Time Management Written communication Microsoft Office Suite Excellent communication skills Problem-solving skills Verbal communication Troubleshooting Active listening Ability to learn Computer skills Technical support Customer support SaaS

Posted 9 days ago

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🔥 Lead Customer Support Advocate (USA - Remote)

Posted 9 days ago

📍 United States

💸 81787.68 - 90875.2 USD per year

🔍 SaaS

🏢 Company: Hospitable.com👥 51-100💰 $1,022,154 over 1 year agoHospitality Vacation Rental Software

🔧 Requirements

Experience in customer support in the SaaS industry, including experience as a team lead or in a senior role.
Proven track record of managing chat support queues and improving team metrics (response times, customer satisfaction, resolution rates).
Excellent problem-solving abilities and technical aptitude to handle complex customer issues.
Experience coaching and developing team members, with strong interpersonal and feedback skills.
Data-driven mindset with experience using support metrics to make operational improvements.
Strong written and verbal communication skills for both customer and internal interactions.
Ability to balance competing priorities between team management and hands-on support work.

💡 Responsibilities

Manage queue distribution in our chat support system and workload across the US support team to maintain target response times and SLAs.
Coach and develop team members through regular 1:1s, performance reviews, and real-time feedback.
Handle complex customer escalations and high-priority issues.
Support team members with technical troubleshooting and customer communication.
Review and quality check team's support interactions and documentation.
Collaborate with engineering on critical bugs and feature requests.
Train new team members on tools, processes, and product knowledge.
Create and optimize support processes and documentation to reduce friction for customers.
Regularly work in the queue to stay connected to customer needs and model best practices for the team.

Leadership SQL Data Analysis Communication Skills Problem Solving Customer service RESTful APIs Mentoring Coaching Interpersonal skills Training Troubleshooting Team management Process improvement Technical support Customer support Customer Success SaaS

Posted 9 days ago

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🔥 Senior Lead Customer Support Advocate (USA - Remote)

Posted 9 days ago

📍 United States

💸 92269.71 - 102521.9 USD per year

🔍 SaaS

🏢 Company: Hospitable.com👥 51-100💰 $1,022,154 over 1 year agoHospitality Vacation Rental Software

🔧 Requirements

Experience in customer support in the SaaS industry, including experience as a team lead or in a senior role.
Proven track record of managing chat support queues and improving team metrics (response times, customer satisfaction, resolution rates).
Excellent problem-solving abilities and technical aptitude to handle complex customer issues.
Experience coaching and developing team members, with strong interpersonal and feedback skills.
Data-driven mindset with experience using support metrics to make operational improvements.
Strong written and verbal communication skills for both customer and internal interactions.
Ability to balance competing priorities between team management and hands-on support work.
Very special kudos if you have experience specifically in the short-term rental or property management industry.

💡 Responsibilities

Manage queue distribution in our chat support system and workload across the US support team to maintain target response times and SLAs.
Coach and develop team members through regular 1:1s, performance reviews, and real-time feedback.
Handle complex customer escalations and high-priority issues.
Support team members with technical troubleshooting and customer communication.
Review and quality check team's support interactions and documentation.
Collaborate with engineering on critical bugs and feature requests.
Train new team members on tools, processes, and product knowledge.
Create and optimize support processes and documentation to reduce friction for customers.
Regularly work in the queue to stay connected to customer needs and model best practices for the team.

Leadership Data Analysis Communication Skills Problem Solving Customer service Mentoring Written communication Coaching Verbal communication Troubleshooting Team management Technical support Customer support Customer Success SaaS

Posted 9 days ago

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🔥 Customer Support Representative

Posted 13 days ago

🧭 Contract

💸 50000.0 USD per year

🔍 Software

🔧 Requirements

Top-notch written and verbal communication skills
1+ years in customer service or support roles working with customer support ticketing systems
Demonstrated ability to troubleshoot and solve complex customer problems while delighting customers
Experience creating educational content such as written guides or videos
Experience supporting a B2B software (particularly HR Tech) is highly valued.
Adept in crafting and updating knowledge base articles and FAQs and instructional videos and multimedia help content
Eagerness to continually learn and stay current with the latest product features and services
Ability to work remotely with initiative and autonomy
Agility and resilience in a dynamic startup environment
Willingness to flex schedules to help meet SLA's for global timezones

💡 Responsibilities

Efficiently assess and prioritize incoming support tickets, ensuring timely and accurate responses to customer inquiries. Log all details and actions in the Support system, and offer solutions grounded in a deep understanding of each customer's issue. When needed, collaborate with other departments to address issues successfully.
Maintain deep knowledge of all company products and services, staying current with updates. Translate customer feedback into valuable insights for the product development team. Craft thorough internal resources to bolster product understanding within the customer support team.
Coordinate with technical teams to tackle complex problems and monitor the resolution progress, ensuring timely follow-ups with customers. Escalate urgent issues to the right management level and identify recurring patterns to inform system enhancements.
Facilitate white-glove orientation sessions with zest for high-value trial customers over live video.
Compose thorough help articles and FAQs, regularly update existing documentation to mirror recent product changes, and collaborate with product teams to ensure the precision of help content. Record clear and engaging how-to video tutorials that guide customers through product usage.

Posted 13 days ago

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🔥 Customer Support Advocate

Posted 15 days ago

📍 US, EU

💸 36400.0 USD per year

🔍 Customer Service

🏢 Company: Taskrabbit👥 251-500💰 Secondary Market over 9 years agoMarketplace E-Commerce Janitorial Service Facilities Support Services Freight Service Peer to Peer Sharing Economy

🔧 Requirements

Minimum of 1 year of experience in a customer service role.
Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
Empathetic communication skills, with the ability to connect with customers on a personal level.
Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
Detail-oriented mindset with a commitment to delivering top-notch service.
Fluency in English is required; proficiency in French or Spanish is a welcome bonus.

💡 Responsibilities

Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.
Understand customer needs and preferences through direct interactions and feedback.
Use feedback to make informed decisions aimed at improving customer satisfaction.
Spot trends in customer inquiries and behavior to better anticipate their needs.
Regularly assess and adapt your approach to ensure a positive customer experience.
Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

Communication Skills Problem Solving Customer service Microsoft Office Written communication Fluency in English Empathy Verbal communication CRM Customer support

Posted 15 days ago

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Shown 10 out of 35

Customer Support Salaries

Median high-range salary for Customer Support jobs:

Skills and Salary

Data Analysis

Communication Skills

Troubleshooting

Analytical Skills

Technical support

Customer support

Problem Solving

SaaS

Customer service

Written communication

Industries and Salary

Computer Vision, Workplace Safety

Financial Services

Intelligent automation technology

Software as a Service (SaaS)

Government processes

Fintech

Law

B2B marketplace, diamond industry

Customer Support

Customer Service

Jobs