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Customer Support Salaries

Discover salary ranges for remote customer support positions. Compare compensation data and make informed career decisions.

Customer Support

Median high-range salary for Customer Support jobs:

$64,000

This analysis is based on salary ranges collected from 14 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $53,040 - $64,000

  • 25% of job descriptions advertised a maximum salary above $100,000.
  • 5% of job descriptions advertised a maximum salary above $217,400.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Leadership, Jira and Troubleshooting. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

  1. Leadership

    14% jobs mention Leadership as a required skill. The Median Salary Range for these jobs is $104,985 - $153,900

    • 25% of job descriptions advertised a maximum salary above $207,000.

  2. Jira

    21% jobs mention Jira as a required skill. The Median Salary Range for these jobs is $60,000 - $70,000

    • 25% of job descriptions advertised a maximum salary above $85,000.
    • 5% of job descriptions advertised a maximum salary above $90,000.

  3. Troubleshooting

    36% jobs mention Troubleshooting as a required skill. The Median Salary Range for these jobs is $54,080 - $68,000

    • 25% of job descriptions advertised a maximum salary above $126,750.
    • 5% of job descriptions advertised a maximum salary above $207,000.

  4. Collaboration

    43% jobs mention Collaboration as a required skill. The Median Salary Range for these jobs is $55,000 - $65,000

    • 25% of job descriptions advertised a maximum salary above $90,000.
    • 5% of job descriptions advertised a maximum salary above $100,800.

  5. Communication Skills

    43% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $49,000 - $54,975

    • 25% of job descriptions advertised a maximum salary above $70,000.
    • 5% of job descriptions advertised a maximum salary above $90,000.

  6. Analytical Skills

    43% jobs mention Analytical Skills as a required skill. The Median Salary Range for these jobs is $49,000 - $54,975

    • 25% of job descriptions advertised a maximum salary above $70,000.
    • 5% of job descriptions advertised a maximum salary above $207,000.

  7. Customer service

    21% jobs mention Customer service as a required skill. The Median Salary Range for these jobs is $50,000 - $54,080

    • 25% of job descriptions advertised a maximum salary above $58,520.
    • 5% of job descriptions advertised a maximum salary above $60,000.

  8. Written communication

    21% jobs mention Written communication as a required skill. The Median Salary Range for these jobs is $50,000 - $54,080

    • 25% of job descriptions advertised a maximum salary above $58,520.
    • 5% of job descriptions advertised a maximum salary above $60,000.

  9. C (Programming language)

    14% jobs mention C (Programming language) as a required skill. The Median Salary Range for these jobs is $49,000 - $54,000

    • 25% of job descriptions advertised a maximum salary above $60,000.

  10. Time Management

    29% jobs mention Time Management as a required skill. The Median Salary Range for these jobs is $49,000 - $51,040

    • 25% of job descriptions advertised a maximum salary above $57,040.
    • 5% of job descriptions advertised a maximum salary above $60,000.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include SaaS, Security, Intelligent automation technology and Internet of Things (IoT). These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

  1. SaaS, Security

    7% jobs are in SaaS, Security industry. The Median Salary Range for these jobs is $135,000 - $207,000

  2. Intelligent automation technology

    7% jobs are in Intelligent automation technology industry. The Median Salary Range for these jobs is $80,000 - $100,000

  3. Internet of Things (IoT)

    14% jobs are in Internet of Things (IoT) industry. The Median Salary Range for these jobs is $53,996.5 - $75,375

    • 25% of job descriptions advertised a maximum salary above $100,800.

  4. SaaS, recycling software

    7% jobs are in SaaS, recycling software industry. The Median Salary Range for these jobs is $60,000 - $70,000

  5. Software services

    7% jobs are in Software services industry. The Median Salary Range for these jobs is $40,000 - $68,000

  6. Software as a Service (SaaS)

    14% jobs are in Software as a Service (SaaS) industry. The Median Salary Range for these jobs is $52,500 - $67,500

    • 25% of job descriptions advertised a maximum salary above $90,000.

  7. Business management software

    7% jobs are in Business management software industry. The Median Salary Range for these jobs is $50,000 - $60,000

  8. Media and Entertainment

    7% jobs are in Media and Entertainment industry. The Median Salary Range for these jobs is $50,000 - $60,000

  9. SaaS, facility maintenance and management

    7% jobs are in SaaS, facility maintenance and management industry. The Median Salary Range for these jobs is $52,000 - $55,000

  10. E-commerce and digital products

    7% jobs are in E-commerce and digital products industry. The Median Salary Range for these jobs is $48,000 - $48,000

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

  • Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
  • Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
  • Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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🔥 Head of Customer Support
Posted 2 days ago

🧭 Full-Time

💸 175000.0 - 220000.0 USD per year

🔍 IPaaS (Integration and automation platform)

  • 10+ years of experience building and managing high-performing technical support teams in a multi-geo and/or virtual environment.
  • 5+ years in a SaaS-based organization with demonstrable achievements in end-user support.
  • Proven experience managing offshore resources and coordinating with international teams.
  • Hands-on experience with multi-channel support platforms, especially Zendesk.
  • Familiarity with optimizing customer interaction efficiency.
  • Experienced in creating and optimizing customer-facing knowledge resources.

  • Develop and execute long-term vision and strategies for the support department.
  • Collaborate with senior management and other departments.
  • Manage support department budget and resources.
  • Lead and inspire a diverse support team.
  • Maintain high standards for customer satisfaction and handle escalations.
  • Optimize support channels and empower customers with self-service options.
  • Develop quality assurance programs and monitor compliance.
Posted 2 days ago
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🔥 Customer Support Associate (Italian Market)
Posted 2 days ago

💸 18000.0 - 19000.0 EUR per year

🔍 Logistics and Shipping Software

  • Must be native or proficient in Italian.
  • A minimum of 2 years working in customer service, ideally in logistics.
  • Familiarity with online customer service platforms, including chat and ticketing systems.
  • Strong communication and interpersonal skills.
  • Team-oriented, enthusiastic, self-motivated, and flexible in workload management.

  • Attend live chats and reach customers by phone when necessary.
  • Support the sales team for customer service queries.
  • Handle and resolve customer complaints as the first point of contact.
  • Provide friendly and efficient service, managing complaints and resolving situations.
  • Respond professionally to inbound calls, chats, and emails.
  • Proactively work to meet customer service KPIs.
Posted 2 days ago
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🔥 Customer Support Specialist
Posted 2 days ago

📍 United States

🧭 Full-Time

💸 52000.0 - 55000.0 USD per year

🔍 SaaS, facility maintenance and management

🏢 Company: Facilities Management Express

  • 1-3 years of experience in Customer Support, SaaS, or a related role.
  • BS/BA degree is preferred.
  • Background in customer support and/or IT helpdesk is a major plus.
  • Customer-centric mindset with a high customer satisfaction rating.
  • Strong problem-solving skills with the ability to resolve complex technical issues.
  • Ability to handle a high volume of support cases and meet SLAs.
  • Exceptional written and verbal communication skills.
  • Skills in building rapport and relationships with customers.
  • Proven experience in a deadline-driven environment.
  • Ability to lead training sessions for end-users with varying technical knowledge.
  • High attention to detail and excellent time management skills.
  • Innovative and creative thinker for impactful solutions.

  • Manage a high volume of inbound support tickets, phone calls, and live chat messages.
  • Answer product-related questions and inquiries in great detail.
  • Investigate, troubleshoot, document, and resolve technical issues.
  • Adhere to customer support SLAs for response and resolution times.
  • Coordinate and lead end-user training sessions.
  • Fulfill FMX site configuration projects and adhere to completion timelines.
  • Maintain a high-level of customer satisfaction through professional and courteous service.
  • Provide product support for the implementation and retention teams as needed.
  • Develop internal and customer-facing documentation.
  • Work closely with the Customer Support management team to identify new ways to streamline processes and improve workflow.

Microsoft ExcelDocumentationTroubleshootingTechnical supportCustomer supportSaaS

Posted 2 days ago
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🔥 Customer Support Representative
Posted 13 days ago

🧭 Full-Time, Part-Time

💸 23.9 - 28.0 USD per hour

🔍 Customer Service

🏢 Company: Fischer👥 251-500ConsultingLegalProfessional Services

  • High school Diploma or equivalent.
  • Previous customer service billing experience a plus.
  • Basic Microsoft office applications.
  • Must be able to pass background check and drug screen as permitted by law.

  • Answer all questions and guide borrowers through the application process.
  • Update consumer account information during and after each call.
  • Identify payment options and set up payment arrangements as appropriate.
  • Initiate effective outbound calls and receive inbound calls.
  • Produce and arrange payment solutions for customers.
  • Provide account updates to management as appropriate.
  • Ensure client/company quality standards are met.
  • Work assigned group of accounts.
  • Provide management with information on any suspected work or personnel problems.
Posted 13 days ago
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🔥 Customer Support Specialist (Sales)
Posted 14 days ago

📍 United Kingdom, Europe

🧭 Full-Time

💸 28000.0 - 30000.0 GBP per year

🔍 Travel industry

🏢 Company: Much Better Adventures👥 1-10💰 $6,372,000 28 days agoAdventure TravelSearch EngineSustainabilityEnterprise SoftwareTravel

  • You have a passion for adventure travel & the activities in our adventure collection.
  • You have firsthand experience of small group travel, especially with strangers.
  • You have experience in customer sales in the adventure, travel or outdoor sector; or in e-commerce.
  • You have a proven track record of achieving sales targets and key performance indicators.
  • You have exceptional written & spoken English with a warm personality.
  • You are a great listener and emotionally intelligent, able to empathise and adapt conversations.
  • You are self-driven and can work independently in a fast-paced remote team.
  • You are organised, skilled at time-management, and have attention to detail.
  • You quickly learn new technologies and strive for efficiency.
  • You have flexibility and can handle changing priorities positively.
  • You are a team player and excited about the company mission.

  • The first point of call for all adventure queries on the phone, live chat, social media and email.
  • Converting a high rate of enquiries into new bookings and answering pre-departure questions from customers.
  • Working with local hosts to manage existing bookings and ensure a positive booking experience.
  • Ensuring no customer waits more than 24 hours for a response from the team or local hosts.
  • Problem solving customer barriers to booking and issues with the platform.
  • Composing thoughtful and accurate replies to inquiries.
  • Monitoring and controlling multiple tasks simultaneously.
  • Sharing customer insights and experiences to improve user experience.

Problem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementFluency in EnglishEmpathySales experienceCRMCustomer support

Posted 14 days ago
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🔥 Customer Support Specialist - (Pacific Time Hours)
Posted 15 days ago

📍 United States

🧭 Full-Time

💸 21.0 USD per hour

🔍 Pet insurance

  • 2+ years’ experience in a member-facing role.
  • Experience using and learning complex computer systems.
  • Work from home experience is a plus.
  • Fluency in French or Spanish is a plus.

  • Handle sensitive situations with empathy and care, exemplifying Trupanion values.
  • Utilize multiple systems to support members.
  • Quickly adapt to changes in responsibility, processes, and workflow in an ever-changing environment.
  • Assist members, ask probing questions, and problem-solve creatively.
  • Manage time efficiently to provide legendary service in a high-volume contact center.
  • Make genuine connections and adapt communication style to serve members.

Customer serviceFluency in EnglishData entryTechnical support

Posted 15 days ago
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🔥 Customer Support Associate (West Coast - Remote)
Posted 16 days ago

📍 Arizona, Utah, New Mexico, Oregon, Washington

🧭 Full-Time

💸 17.55 USD per hour

🔍 Web development and design

🏢 Company: Squarespace👥 1001-5000💰 Post-IPO Secondary about 1 year agoDeveloper ToolsPublishingE-Commerce PlatformsWeb DesignSoftware

  • Open availability to work a 40-hour week, including weekends and holidays.
  • Minimum of 1 year of experience in a customer-facing role.
  • Strong written communication skills, including spelling and grammar proficiency.
  • Ability to decode conversations and identify underlying issues.
  • Skill in prioritizing competing requests effectively.
  • Familiarity with the Squarespace platform.
  • Reliable WiFi and a distraction-free personal workspace.
  • Must reside in: Arizona, Idaho, Utah, New Mexico, Oregon, or Washington.

  • Respond to customer-submitted live chats and emails promptly.
  • Engage primarily via Live Chat to provide customer support.
  • Troubleshoot issues related to accounts, billing, domains, and other inquiries.
  • Achieve targets in Quality, Productivity, and Customer Satisfaction.
  • Stay informed about new product features and improvements.
  • Identify and escalate isolated customer experiences.

Written communicationTroubleshootingCustomer support

Posted 16 days ago
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🔥 Technical Customer Support
Posted 16 days ago

📍 Philippines

💸 1200.0 - 1400.0 USD per month

🔍 Web management and design solutions

🏢 Company: Outwork Staffing

  • Proven experience in customer support, preferably in a technical or web-related field.
  • Knowledge of web design platforms such as WordPress, Wix, Webflow, or similar CMS tools.
  • Basic understanding of HTML, CSS, and web design principles.
  • Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
  • Excellent written and verbal communication skills in English.
  • Ability to multitask and manage time effectively in a remote environment.
  • Able to provide references from previous employers upon request.

  • Assist in website setup, updates, and maintenance for client projects.
  • Make minor design changes and adjustments based on customer requests.
  • Identify and resolve website performance or functionality issues.
  • Respond to customer inquiries via email, chat, and phone in a professional and empathetic manner.
  • Troubleshoot and resolve technical issues related to web design and management tools (e.g., WordPress, Wix, or Webflow).
  • Provide guidance and training to clients on using web platforms effectively.
  • Work closely with the design and development teams to escalate complex issues.
  • Document customer interactions, common issues, and resolutions for internal knowledge sharing.
  • Provide feedback to the product team to improve services and tools.

HTMLCSSTroubleshootingTechnical supportWordPressCustomer support

Posted 16 days ago
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🔥 Customer Support Representative
Posted 16 days ago

📍 United States

🧭 Full-Time

💸 50000.0 - 60000.0 USD per year

🔍 Media and Entertainment

🏢 Company: Rockbot👥 51-100💰 $2,699,980 Series A over 9 years agoDigital SignageDigital MediaVideo StreamingOutdoor AdvertisingMusicB2BEnterprise SoftwareMobileSmall and Medium BusinessesSoftware

  • Associate’s Degree (AA/AS)
  • 2+ years of hospitality and/or customer service experience
  • Excellent written and verbal communication skills
  • Ability to collaborate in a team as well as work independently
  • Excellent time management skills and ability to thrive in a fast-paced environment
  • A can-do attitude and excellent problem-solving skills
  • Familiarity with ZenDesk, Slack, and G suite are a plus
  • Flexibility to change working hours to meet business needs

  • Create an amazing experience for all customers
  • Communicate with customers via emails, calls, and chats regarding various inquiries
  • Triage tickets and escalate issues when necessary
  • Resolve tickets through one-touch resolution
  • Update customer information in the service database

Customer serviceTime ManagementWritten communicationProblem-solving skillsVerbal communication

Posted 16 days ago
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🔥 Customer Support Associate (West Coast - Remote)
Posted 16 days ago

📍 Arizona, Utah, New Mexico, Oregon, Washington

🧭 Full-Time

💸 17.55 USD per hour

🔍 Design-driven platform for online presence

  • Open availability to work a 40-hour work week that spans weekends and holidays.
  • 1+ years customer-facing experience in a similar role (retail, hospitality, online support).
  • Expertise with written communication and spotting spelling and grammar errors.
  • Proficiency with decoding conversations and aligning on end goals.
  • Ability to prioritize competing requests and familiarity with Squarespace platform.
  • Consistent and dependable Wi-Fi and a distraction-free personal workspace.

  • Respond to customer-submitted live chats and emails in a timely manner.
  • Troubleshoot and guide customers through questions related to their account, billing, and domains.
  • Meet targets across Quality, Productivity, and Customer Satisfaction metrics.
  • Stay updated on new product features and improvements.
  • Identify isolated customer experiences and escalate important issues.

Written communicationTroubleshootingCustomer support

Posted 16 days ago
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