Customer Support Advocate

Posted 16 days agoViewed

💎 Seniority level: Junior, 1+ year

📍 Location: US, EU, CT

💸 Salary: 36400.0 USD per year

🔍 Industry: Customer Service

🏢 Company: Taskrabbit👥 251-500💰 Secondary Market over 9 years agoMarketplace E-Commerce Janitorial Service Facilities Support Services Freight Service Peer to Peer Sharing Economy

🗣️ Languages: English

⏳ Experience: 1+ year

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceMicrosoft OfficeWritten communicationFluency in EnglishEmpathyVerbal communicationCRMCustomer support

Requirements:

Minimum of 1 year of experience in a customer service role.
Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
Empathetic communication skills, with the ability to connect with customers on a personal level.
Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
Detail-oriented mindset with a commitment to delivering top-notch service.
Fluency in English is required; proficiency in French or Spanish is a welcome bonus.

Responsibilities:

Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.
Understand customer needs and preferences through direct interactions and feedback.
Use feedback to make informed decisions aimed at improving customer satisfaction.
Spot trends in customer inquiries and behavior to better anticipate their needs.
Regularly assess and adapt your approach to ensure a positive customer experience.
Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

Apply

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