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Customer Support Advocate

Posted 2 months agoViewed

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💎 Seniority level: Entry, preferably with exposure to technical troubleshooting

📍 Location: US

🔍 Industry: Early education technology

🗣️ Languages: English

⏳ Experience: Preferably with exposure to technical troubleshooting

🪄 Skills: Customer serviceTroubleshootingCross-functional collaborationTechnical supportCustomer support

Requirements:
  • Experience working in customer service.
  • Preferable exposure to technical troubleshooting.
  • Ability to empathize with the daily experiences of teachers or parents of young children.
Responsibilities:
  • Communicate directly with schools and parents to provide support.
  • Educate customers about the Brightwheel product.
  • Find solutions for customer pain points.
  • Work cross-functionally with Customer Success and Product/Engineering teams.
  • Collaborate with the team to develop creative solutions.
  • Advocate for product improvements based on customer feedback.
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