Customer Support Representative (Remote - US Based)

Posted 9 days agoViewed

View full description

📍 Location: United States, EST

💸 Salary: 40000.0 - 44000.0 USD per year

🔍 Industry: SaaS

🏢 Company: Togetherwork Internal

🗣️ Languages: English

🪄 Skills: Communication SkillsAnalytical SkillsCustomer serviceTime ManagementWritten communicationMicrosoft Office SuiteExcellent communication skillsProblem-solving skillsVerbal communicationTroubleshootingActive listeningAbility to learnComputer skillsTechnical supportCustomer supportSaaS

Requirements:

Strong customer service and analytical skills are a must
Comfortable helping customers via phone support
Ability to diagnose and explain complex solutions to technical and non-technical audiences
Ability to quickly learn computer software and operating procedures
Proficient in Microsoft Office Suite or related software
Previous experience with SaaS or payments industry preferred, but not mandatory
Flexible work schedule; must be able to work on weekends
Knowledge and passion for the dance industry
Excellent communication (written and verbal) and time management skills
Proven track record of outstanding performance and achieving goals
Success-driven, works well in a team and enjoys a dynamic and changing environment

Responsibilities:

Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
Working directly with clients, as well as: Development and Quality Assurance teams to identify, triage, and resolve system issues.
Documenting frequently asked questions and preparing knowledge-based content.
Documenting requirements and user stories for production issues and feature requests.

Apply