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After Hours Customer Support Specialist (Remote - Dallas, TX)
Posted 1 day agoViewed
💎 Seniority level: Junior, 2-4+ years
💸 Salary: 24.0 USD per hour
🔍 Industry: Consumer Tech
🏢 Company: Care.com
🗣️ Languages: English
⏳ Experience: 2-4+ years
Requirements:
- 2-4+ years of client service experience, preferably in a human services field (e.g., social work, public health).
- High emotional intelligence and strong communication skills.
- Excellent analytical, organizational, and time management abilities.
- Adaptability in a fast-changing environment.
- Collaborative, goal-oriented, and committed to exceptional service.
- Open to feedback, proactive, and exercises sound judgment.
- Bachelor’s degree preferred; equivalent experience considered.
- Willing to work every Saturday and Sunday, and occasional Holiday shifts.
Responsibilities:
- Deliver professional, empathetic customer service through inbound calls.
- Assess member needs through active listening and problem-solving, offering education and guidance.
- Assist members via email, web, and chat.
- Verify eligibility, document requests in CRM, and explain benefits.
- Meet performance metrics (service levels, call abandonment, response times).
- Educate members on topics like prenatal care, parenting, financial hardship, relocation, and wellness.
- Provide resources for urgent and crisis situations.
- Perform additional duties as assigned.
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