Customer Success Job Salaries

Find salary information for remote positions requiring Customer Success skills. Make data-driven decisions about your career path.

Customer Success

Median high-range salary for jobs requiring Customer Success:

$159,250

This analysis is based on salary ranges collected from 412 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $113,260 - $159,250

  • 25% of job descriptions advertised a maximum salary above $195,000.
  • 5% of job descriptions advertised a maximum salary above $278,000.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Sales experience, Salesforce and Data Analysis. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

  1. Sales experience

    47% jobs mention Sales experience as a required skill. The Median Salary Range for these jobs is $115,000 - $168,000

    • 25% of job descriptions advertised a maximum salary above $211,425.
    • 5% of job descriptions advertised a maximum salary above $295,775.
  2. Salesforce

    32% jobs mention Salesforce as a required skill. The Median Salary Range for these jobs is $115,796.36 - $168,000

    • 25% of job descriptions advertised a maximum salary above $219,000.
    • 5% of job descriptions advertised a maximum salary above $326,645.
  3. Data Analysis

    49% jobs mention Data Analysis as a required skill. The Median Salary Range for these jobs is $116,094.98 - $160,000

    • 25% of job descriptions advertised a maximum salary above $195,000.
    • 5% of job descriptions advertised a maximum salary above $277,840.
  4. Project Management

    38% jobs mention Project Management as a required skill. The Median Salary Range for these jobs is $110,000 - $160,000

    • 25% of job descriptions advertised a maximum salary above $190,000.
    • 5% of job descriptions advertised a maximum salary above $273,352.75.
  5. Analytical Skills

    32% jobs mention Analytical Skills as a required skill. The Median Salary Range for these jobs is $114,550 - $160,000

    • 25% of job descriptions advertised a maximum salary above $190,000.
    • 5% of job descriptions advertised a maximum salary above $274,800.
  6. Communication Skills

    60% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $112,000 - $157,754.17

    • 25% of job descriptions advertised a maximum salary above $200,000.
    • 5% of job descriptions advertised a maximum salary above $290,740.
  7. CRM

    35% jobs mention CRM as a required skill. The Median Salary Range for these jobs is $110,000 - $156,250

    • 25% of job descriptions advertised a maximum salary above $195,000.
    • 5% of job descriptions advertised a maximum salary above $281,600.
  8. Account Management

    51% jobs mention Account Management as a required skill. The Median Salary Range for these jobs is $108,400 - $155,000

    • 25% of job descriptions advertised a maximum salary above $193,000.
    • 5% of job descriptions advertised a maximum salary above $297,700.
  9. SaaS

    48% jobs mention SaaS as a required skill. The Median Salary Range for these jobs is $112,000 - $155,000

    • 25% of job descriptions advertised a maximum salary above $197,500.
    • 5% of job descriptions advertised a maximum salary above $289,700.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Cybersecurity, Software Development and Construction. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

  1. Cybersecurity

    4% jobs are in Cybersecurity industry. The Median Salary Range for these jobs is $150,000 - $190,000

    • 25% of job descriptions advertised a maximum salary above $256,500.
    • 5% of job descriptions advertised a maximum salary above $281,750.
  2. Software Development

    18% jobs are in Software Development industry. The Median Salary Range for these jobs is $121,234.5 - $168,000

    • 25% of job descriptions advertised a maximum salary above $218,000.
    • 5% of job descriptions advertised a maximum salary above $278,000.
  3. Construction

    1% jobs are in Construction industry. The Median Salary Range for these jobs is $118,401 - $155,301.5

    • 25% of job descriptions advertised a maximum salary above $210,239.
    • 5% of job descriptions advertised a maximum salary above $259,875.
  4. B2B SaaS

    1% jobs are in B2B SaaS industry. The Median Salary Range for these jobs is $110,483.75 - $148,925

    • 25% of job descriptions advertised a maximum salary above $186,425.
    • 5% of job descriptions advertised a maximum salary above $205,000.
  5. Software as a Service (SaaS)

    9% jobs are in Software as a Service (SaaS) industry. The Median Salary Range for these jobs is $102,450 - $140,000

    • 25% of job descriptions advertised a maximum salary above $162,000.
    • 5% of job descriptions advertised a maximum salary above $280,000.
  6. EdTech

    2% jobs are in EdTech industry. The Median Salary Range for these jobs is $110,000 - $140,000

    • 25% of job descriptions advertised a maximum salary above $200,000.
    • 5% of job descriptions advertised a maximum salary above $250,000.
  7. Healthcare

    5% jobs are in Healthcare industry. The Median Salary Range for these jobs is $107,600 - $137,000

    • 25% of job descriptions advertised a maximum salary above $198,750.
    • 5% of job descriptions advertised a maximum salary above $319,580.
  8. Customer Success

    1% jobs are in Customer Success industry. The Median Salary Range for these jobs is $103,358.75 - $122,775

    • 25% of job descriptions advertised a maximum salary above $188,275.
    • 5% of job descriptions advertised a maximum salary above $251,000.
  9. E-Commerce

    1% jobs are in E-Commerce industry. The Median Salary Range for these jobs is $88,500 - $115,000

    • 25% of job descriptions advertised a maximum salary above $158,350.
    • 5% of job descriptions advertised a maximum salary above $181,700.
  10. Financial Services

    1% jobs are in Financial Services industry. The Median Salary Range for these jobs is $72,530.5 - $108,549.5

    • 25% of job descriptions advertised a maximum salary above $132,924.5.
    • 5% of job descriptions advertised a maximum salary above $133,750.

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

  • Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
  • Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
  • Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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📍 United States

💸 110000.0 - 140000.0 USD per year

🔍 EdTech

🏢 Company: Civitas Learning👥 101-250💰 Private about 6 years agoEducationEdTechPredictive Analytics

  • Bachelor’s degree or higher
  • Minimum 12 years of relevant professional work experience in EdTech, at an institution of higher education (university or college in the United States), or a combination of both.
  • Comfort with preparing and delivering formal executive business reviews to senior-level executives (AVP/VP/C-suite executives)
  • Confident challenging & leading customers; does not shy away or avoid direct conversations; takes action to escalate concerns or risks (early) to the customers’ senior-level executives as well as to key internal stakeholders at Civitas Learning
  • Problem solver, who looks for opportunities to be proactive rather than reactive when it comes to our customers
  • Ability to work effectively against timeline and milestone management and juggle 15-20 +/- accounts and their needs simultaneously
  • Experience using Google Suite (Gmail, Docs, Sheets, Slides, etc.)
  • Ability to quickly learn and adapt to new technologies to support efficient workflows
  • Experience with cross functional team coordination
  • Experience using Salesforce, Slack, and Outreach
  • Establish Relationships: Identify, engage, and nurture President/Provost/C-level relationships built on trust, develop customer champions, and identify key stakeholders.
  • Strategic Partner: Become the customer's strategic advisor who understands their challenges (at different levels) and can communicate the positive outcomes of working with Civitas.
  • Retention: Negotiate renewal contracts that maximize growth & term length within account, including upsells, additional products and services (paid support, training, custom development etc)
  • Success Plan: Identify strategic goals tied to student outcomes (based on customer feedback and knowledge of account). Create a plan (based on actions) that leverages the use of Civitas products & services to directly impact those outcomes. Provide management/oversight on execution of plan through agreed upon timeline, by leveraging internal resources/teams and utilizing our in house domain experts to support customers progress as outlined in the Success Plan. Successful Success Planning and execution will be measured by the health of the relationship, maximizing the customers ROI and the successful renewal of the contract.
  • SFDC: Manage and track KPI’s and all contract data in SFDC – including customer health score, all meeting notes, stage, cross-team communications, renewal and x-sell/upsell commitments, accurately report ACV and close dates
  • Growth: Responsible for identifying highly qualified x-sell opportunities for additional products and services. Includes successful price increases during renewal period when applicable
  • Success Stories: Identify customers who have great success stories and potential as references for RFP’s, sales team needs and conference speakers

LeadershipProject ManagementBusiness IntelligenceData AnalysisSalesforceCross-functional Team LeadershipStrategic ManagementCustomer serviceNegotiationPresentation skillsExcellent communication skillsAccount ManagementClient relationship managementCustomer Success

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📍 Australia

💸 235000.0 - 250000.0 AUD per year

🔍 Cybersecurity

  • 2+ years of experience managing customer/Account Management teams or managing 3rd party Channel Sales teams, ideally focused on mid-market and below
  • Strong knowledge of the MSP space, preferably related to the cyber-security industry
  • Experience with Salesforce, or other similar CRM platforms
  • Passionate about working in the partner community, being an advocate for them, and providing meaningful cybersecurity solutions
  • Strong bias to action and ability to get things done efficiently and effectively
  • Manage a team of quota-carrying individual contributors
  • Achieve team plan based on both expansion metrics and renewal rates
  • Maintain and reinforce Huntress’ culture
  • Work with partners to be a trusted advisor delivering solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
  • Build and maintain strong relationships with multiple contacts within assigned partner organizations
  • Develop creative ways to engage with partners

LeadershipBusiness DevelopmentCybersecuritySalesforceCross-functional Team LeadershipStrategic ManagementCommunication SkillsMentoringCoachingNetworkingAccount ManagementRelationship managementTeam managementCRMCustomer SuccessSaaS

Posted about 3 hours ago
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📍 United States of America

💸 45000.0 - 69400.0 USD per year

🔍 Sports Nutrition

  • Must be located in the greater Pittsburgh area or willing to relocate at your own expense.
  • Bachelors degree or relevant experience preferred
  • Strong selling skill set and ability to influence store/ownership personnel through fact-based data selling
  • Position requires substantial local travel (~75%) within identified territories.
  • Self-motivated and ability to work independently within a large territory and multitask across a large number of stores
  • Strong interpersonal and time-management skills, and ability to effectively communicate successes, challenges and opportunities, verbally and in writing, cross-functionally and through all levels of management
  • Willingness to understand and engage in the activities BODYARMOR & POWERADE consumers are engaged in
  • Entrepreneurial spirit and enthusiasm for our brands and their purpose. Energized by store-visits—this is an awesome job, but it is not a desk job!
  • Must be able to lift upwards of 25-50lbs with frequent bending, reaching and kneeling to support with product display building and events
  • Occasional off-hours/weekend work, as needed
  • Must have a personal vehicle, and maintain an excellent driving record, and valid drivers’ license for use during work hours, and willingness to drive throughout the territory as a primary function of the role, including ability to drive long distances as needed
  • Motor Vehicle Records must satisfy Company standards per Driving Policy
  • Identify, capitalize on, and negotiate for opportunities to grow the base business, increase sales, optimize display space, and improve productivity while maintaining excellent customer service.
  • Assist with the installation and maintenance of creative displays aligned with branding initiatives, creating disruption points throughout the store to engage consumers with our brands.
  • Actively interact with store personnel and consumers to provide in-depth product knowledge and insights, ensuring a positive brand experience.
  • Efficiently execute all sales programs and initiatives, including selling-in promotional programs, ensuring customer compliance, and achieving maximum brand potential.
  • Partner with Coca-Cola Merchandisers and BASN Field team to execute sales and merchandising plans effectively, maintain product inventory levels, minimize out-of-stocks, and uphold company merchandising standards.
  • Gather and report customer needs, problems, interests, and competitive activities, providing valuable input to internal teams for continuous improvement and increased customer goodwill.
  • Handle tasks such as checking date codes, managing account adherence to plan-o-grams, replacing decals or tags, and transporting, building and maintaining point of sale advertising and coupons for territory accounts as needed.
  • Utilize company-provided technology for real-time daily reporting, analyze reports, and leverage insights to drive success in-store.

SalesforceCommunication SkillsMicrosoft ExcelCustomer serviceRESTful APIsInterpersonal skillsMS OfficeAccount ManagementNegotiation skillsReportingSales experienceComputer skillsCustomer Success

Posted about 4 hours ago
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📍 AL, AZ, CA, CO, CT, FL, GA, ID, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

🧭 Full-Time

💸 41000.0 - 56000.0 USD per year

🔍 Insurance

🏢 Company: Storable Careers - One Posting

  • 5+ years experience in customer service, account management, administrative assistant and/or a similar role.
  • Ability to manage multiple moving pieces, ensuring short- and long-cycle tasks are completed efficiently.
  • Exceptional written and verbal communication skills.
  • Proven ability to monitor and complete tasks independently and on time.
  • Superior organizational skills to prioritize and execute tasks effectively.
  • Familiarity with the self-storage industry or insurance products (Bonus)
  • Experience with ZOHO CRM or similar systems (Bonus)
  • Pull and categorize work order reports from ZOHO CRM for each Success Manager into actionable categories such as Retention, Upsell, Growth Opportunities, Pending Termination, and Delayed Enablement.
  • Identify critical tasks such as expiring licenses, pending terminations, customer responses, and retention concerns; ensure these are flagged and addressed promptly.
  • Meet weekly with each Success Manager to review prioritized tasks and address items needing immediate attention.
  • Complete setup and facility forms; contact operators as needed.
  • Set up terminations in the ZOHO Pending Termination Module.
  • Monitor and update “Pending Terminations” and ensure timely SM field updates in ZOHO.
  • Track enablement progress to prevent delays and ensure required ZOHO fields align with Success Manager wins.
  • Reassign work orders for final checks or reach out to partners when necessary.
  • Provide regular reports and summaries to leadership and assist the Director of TI Success with tasks such as round-robin assignments and reporting needs.

Project CoordinationAdministrative ManagementCommunication SkillsCustomer serviceOrganizational skillsTime ManagementWritten communicationAccount ManagementReportingCRMCustomer Success

Posted about 19 hours ago
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📍 AL, AZ, CA, CO, CT, FL, GA, ID, IA, IL, IN, KS, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

🧭 Full-Time

💸 165000.0 - 195000.0 USD per year

🔍 SaaS

🏢 Company: Storable Careers - One Posting

  • 5+ years of experience leading strategic growth initiatives and managing large, cross-functional projects in a SaaS environment, with a focus on revenue operations, go-to-market (GTM) strategy, or business process optimization.
  • Deep proficiency in GTM tools and applications, such as Salesforce, HubSpot, Vitally, Gong, Tableau, Dialpad, and an understanding of their role in optimizing revenue operations
  • Proven ability to apply critical thinking and problem-solving skills to develop, recommend, and implement strategies that align with company and team objectives.
  • Recent experience leading teams in the design and execution of high-impact, complex projects with enterprise-wide influence, delivering measurable business results.
  • Strong project management, organizational, and analytical skills, with the ability to track progress and drive accountability.
  • Demonstrated leadership and stakeholder management skills, including the ability to influence cross-functional teams and lead without direct authority..
  • Lead the project management and execution of key Revenue Operations initiatives and continuous improvement projects, such as optimizing sales processes and maximizing the ROI of existing GTM systems and applications.
  • Drive continuous improvement efforts, facilitating initiatives that result in measurable operational efficiencies and revenue growth.
  • Proactively identify and address performance or process challenges, communicating insights and business opportunities to key stakeholders.
  • Develop and implement tracking and reporting systems to monitor performance, drive accountability, and ensure timely completion of projects that enhance product/process quality.
  • Facilitate and manage change effectively in a fast-paced, evolving environment, leveraging strong interpersonal skills to drive adoption and alignment across teams.
  • Identify barriers to success early on, proactively problem-solve, and escalate critical issues to leadership when needed to ensure progress.
  • Serve as a critical link between Revenue Operations and other departments, fostering collaboration and ensuring GTM initiatives align with broader business objectives.

Project ManagementSQLData AnalysisSalesforceProject CoordinationProduct OperationsCross-functional Team LeadershipTableauBusiness OperationsCommunication SkillsAnalytical SkillsProblem SolvingAgile methodologiesRESTful APIsOrganizational skillsAccount ManagementReportingSales experienceData visualizationStakeholder managementStrategic thinkingCRMFinancial analysisChange ManagementCustomer SuccessSaaS

Posted about 19 hours ago
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📍 United States

💸 20.35 - 52.85 USD per hour

🔍 Healthcare

🏢 Company: Technicians👥 11-50IndustrialTechnical SupportIndustrial Engineering

  • 1-2 years of customer service operations experience or a similar role, preferably in a healthcare or medical equipment setting.
  • Knowledge of the healthcare industry and experience with hospital medical equipment preferred.
  • Strong understanding of business management principles.
  • Excellent organizational and time management abilities.
  • Excellent verbal and written communication and interpersonal skills.
  • Proficiency in all Microsoft Office programs.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving skills with attention to detail.
  • Demonstrate in-depth knowledge of medical equipment, recognizing each by name.
  • Oversee service events and provide service delivery guidance to Imaging Field Service Team resulting in positive and successful customer experience outcomes.
  • Collaborate with Imaging Service Management, Sales, Operations, Vendor Management, Pricing, and other Agiliti teams for customer communications to provide support and customer feedback on service escalation, billing and contract issues, and other customer service resolution activities.
  • Process and maintain CMMS equipment inventory by verifying device, customer and vendor details in CMMS. Verify work order details in CMMS as reported by FSE or Vendor.
  • Maintain accurate records, billing and regulatory compliance.
  • Assist in staffing and on-call schedules based on demand. Utilize sound time management and prioritize customer service.
  • Provide training and support to new customer service staff team members.
  • Assist customer service team, providing cross and lateral training, emphasizing continuous improvement and teamwork, and offering ongoing feedback with focused action steps for improvement.
  • Handle customer inquiries and resolve any customer and/or staff concerns, discrepancies, and/or conflicts in a timely manner.
  • Ensure all activities comply with industry regulations and company policies.
  • Prepare reports on customer service metrics and service equipment performance as required.
  • Gather and analyze customer feedback to identify areas for improvement.
  • Perform other duties as assigned.

Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeOrganizational skillsTime ManagementComplianceInterpersonal skillsAccount ManagementTeamworkNegotiation skillsReportingTrainingActive listeningData entryCustomer supportCustomer SuccessBudget management

Posted about 21 hours ago
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🔥 Sr. Partner Manager
Posted about 24 hours ago

📍 United States

💸 115592.71 - 184949.04 USD per year

🔍 Technology

🏢 Company: csgcareers

  • 5+ years of experience in partner sales, channel sales, or business development within the technology industry, with a focus on SaaS solutions
  • Experience with technology areas such as Customer Experience Platforms, Journey Orchestration, Customer Data Platforms (CDP), Digital Messaging, Real-time Decisioning and Personalization
  • Proven ability to generate leads, qualify opportunities, and close deals within a partner sales environment
  • Experience with Salesforce or other CRM systems
  • Develop and Execute Partner Sales Strategies
  • Build and Manage Partner Relationships
  • Collaborate on Go-To-Market Plans and Partner Enablement
  • Track Performance and Drive Partner Success
  • Industry Engagement and Partner Program Contribution

Project ManagementBusiness DevelopmentSalesforceFinancial ManagementREST APIStrategic ManagementCollaborationExcellent communication skillsAccount ManagementNegotiation skillsRelationship managementSales experienceMarket ResearchLead GenerationCRMCustomer SuccessEnglish communicationSaaS

Posted about 24 hours ago
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📍 United States

💸 60000.0 - 80000.0 USD per year

🔍 Human Services Software

🏢 Company: Radicle Health👥 101-250Information ServicesInformation TechnologyHealth Care

  • 2+ years of experience in training, content or a related role.
  • Exceptional written and verbal communication skills, with the ability to create clear, concise, and engaging materials.
  • Ability to understand customer needs and develop training solutions that improve their product or service experience.
  • Comfortable delivering presentations, training sessions, or webinars to both small and large audiences.
  • Familiarity with Learning Management Systems (LMS) and e-learning platforms
  • Customer-focused mindset with the ability to drive improvements in service delivery.
  • Deliver training via multiple forms (remote, recorded, and occasionally in-person) based on the audience’s needs and preferences
  • Develop and produce high-quality training materials, including user guides, help center articles, videos, and e-learning modules.
  • Work closely with customer success, product, and support teams to identify training needs and develop appropriate content.
  • Obtain feedback from participants and stakeholders to consistently refine and improve the relevance and impact of training materials.
  • Collaborate with subject matter experts to ensure accuracy and relevance of training content.

Content creationContent managementCommunication SkillsCustomer servicePresentation skillsDocumentationTrainingWritingCross-functional collaborationStakeholder managementCustomer Success

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📍 United States

🧭 Full-Time

💸 95000.0 - 120000.0 USD per year

🔍 Retail

🏢 Company: Ottimate

  • 3+ years of demonstrated success in an Account Executive or similar sales role, particularly in selling SaaS products to the retail industry.
  • Experience with Salesforce, HubSpot, and other sales automation tools.
  • Ability to build and maintain a robust sales pipeline through effective prospecting and lead generation efforts.
  • Strong ability to develop and deliver customized sales presentations and product demonstrations via online platforms.
  • Proven ability to develop and negotiate proposals and contracts.
  • Strong analytical skills with the ability to accurately forecast sales activity and revenue achievements.
  • Drive success of the company’s goals and objectives by achieving individual sales quotas
  • Build and manage a sales pipeline through prospecting and lead generation efforts focusing on the retail vertical
  • Develop and deliver customized sales presentations and product demonstrations, both by phone and via online demos.
  • Develop and negotiate proposals and contracts
  • Monitor and analyze sales metrics to identify opportunities for improvement and implement strategies to address them. Leverage data insights to accurately forecast sales activity and revenue achievements.
  • Collaborate effectively and engage various pre/post-sales resources, including Sales Development Representatives, Account Managers, HR, and Executive Leadership
  • Participate in industry events, conferences, and networking activities to build brand awareness and generate leads
  • Provide regular feedback to the product development team based on customer insights to help refine our offerings
  • Maintain detailed records of customer interactions and sales activities in Salesforce.
  • Ensure customer satisfaction by managing and resolving any issues that arise during the sales process.
  • Stay informed about competitor products and industry developments in the construction vertical to effectively position our solution in the market.
  • Train and mentor SDRs and Associate AEs, sharing best practices and strategies for success.

SalesforceREST APINegotiationAccount ManagementSales experienceLead GenerationCRMFinancial analysisCustomer SuccessSaaS

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📍 United States

🧭 Full-Time

💸 115000.0 - 130000.0 USD per year

🔍 SaaS

🏢 Company: BenchPrep👥 51-200💰 $20,000,000 Series C about 6 years agoEducationAndroidiOSTest and MeasurementSaaSSkill AssessmentSoftware

  • 7+ years of work experience at a SaaS company in a customer-facing role supporting complex, technical products
  • Stellar written and verbal communication skills
  • Track record of building strong customer relationships
  • Master the BenchPrep product suite, and the nuances of our offerings
  • Increase product adoption by driving customer awareness and adoption of key features, new product releases, and best practices
  • Build long-lasting relationships by managing a book of business of our customers, building relationships with your key stakeholders, and building advocates by providing an above-and-beyond customer experience.
  • Triage critical customer issues to resolution
  • Work directly with customers to understand their other pain points and needs that BenchPrep could support with other products and pass to our Sales team.

Project ManagementSQLData AnalysisAPI testingREST APICommunication SkillsCustomer serviceTime ManagementProblem-solving skillsAccount ManagementNegotiation skillsTrainingCross-functional collaborationData visualizationLead GenerationCustomer SuccessSaaS

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