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Customer Success Job Salaries

Find salary information for remote positions requiring Customer Success skills. Make data-driven decisions about your career path.

Customer Success

Median high-range salary for jobs requiring Customer Success:

$160,000

This analysis is based on salary ranges collected from 361 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $112,000 - $160,000

  • 25% of job descriptions advertised a maximum salary above $197,100.
  • 5% of job descriptions advertised a maximum salary above $279,980.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Sales experience, Salesforce and Communication Skills. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

  1. Sales experience

    47% jobs mention Sales experience as a required skill. The Median Salary Range for these jobs is $114,100 - $170,000

    • 25% of job descriptions advertised a maximum salary above $211,900.
    • 5% of job descriptions advertised a maximum salary above $289,000.

  2. Salesforce

    32% jobs mention Salesforce as a required skill. The Median Salary Range for these jobs is $116,401 - $167,925

    • 25% of job descriptions advertised a maximum salary above $218,000.
    • 5% of job descriptions advertised a maximum salary above $323,200.

  3. Communication Skills

    59% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $111,500 - $160,000

    • 25% of job descriptions advertised a maximum salary above $200,000.
    • 5% of job descriptions advertised a maximum salary above $287,900.

  4. Data Analysis

    49% jobs mention Data Analysis as a required skill. The Median Salary Range for these jobs is $116,094.98 - $160,000

    • 25% of job descriptions advertised a maximum salary above $200,000.
    • 5% of job descriptions advertised a maximum salary above $286,360.

  5. Account Management

    49% jobs mention Account Management as a required skill. The Median Salary Range for these jobs is $108,000 - $160,000

    • 25% of job descriptions advertised a maximum salary above $200,000.
    • 5% of job descriptions advertised a maximum salary above $299,195.

  6. CRM

    34% jobs mention CRM as a required skill. The Median Salary Range for these jobs is $110,000 - $160,000

    • 25% of job descriptions advertised a maximum salary above $200,000.
    • 5% of job descriptions advertised a maximum salary above $281,600.

  7. Analytical Skills

    33% jobs mention Analytical Skills as a required skill. The Median Salary Range for these jobs is $114,100 - $160,000

    • 25% of job descriptions advertised a maximum salary above $190,000.
    • 5% of job descriptions advertised a maximum salary above $287,395.

  8. Project Management

    38% jobs mention Project Management as a required skill. The Median Salary Range for these jobs is $110,000 - $158,500

    • 25% of job descriptions advertised a maximum salary above $186,250.
    • 5% of job descriptions advertised a maximum salary above $291,180.

  9. SaaS

    47% jobs mention SaaS as a required skill. The Median Salary Range for these jobs is $110,000 - $152,000

    • 25% of job descriptions advertised a maximum salary above $194,000.
    • 5% of job descriptions advertised a maximum salary above $290,500.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Biopharmaceutical, Cybersecurity and Pharmaceuticals, Biotech. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

  1. Biopharmaceutical

    1% jobs are in Biopharmaceutical industry. The Median Salary Range for these jobs is $121,000 - $217,000

    • 25% of job descriptions advertised a maximum salary above $234,433.
    • 5% of job descriptions advertised a maximum salary above $240,244.

  2. Cybersecurity

    4% jobs are in Cybersecurity industry. The Median Salary Range for these jobs is $150,000 - $180,000

    • 25% of job descriptions advertised a maximum salary above $257,750.
    • 5% of job descriptions advertised a maximum salary above $284,650.

  3. Pharmaceuticals, Biotech

    1% jobs are in Pharmaceuticals, Biotech industry. The Median Salary Range for these jobs is $93,800 - $174,200

    • 25% of job descriptions advertised a maximum salary above $193,050.
    • 5% of job descriptions advertised a maximum salary above $211,900.

  4. Software Development

    18% jobs are in Software Development industry. The Median Salary Range for these jobs is $120,000 - $165,000

    • 25% of job descriptions advertised a maximum salary above $205,000.
    • 5% of job descriptions advertised a maximum salary above $295,840.

  5. B2B SaaS

    1% jobs are in B2B SaaS industry. The Median Salary Range for these jobs is $120,483.75 - $161,425

    • 25% of job descriptions advertised a maximum salary above $186,425.
    • 5% of job descriptions advertised a maximum salary above $205,000.

  6. Construction

    1% jobs are in Construction industry. The Median Salary Range for these jobs is $120,000 - $160,603

    • 25% of job descriptions advertised a maximum salary above $235,057.
    • 5% of job descriptions advertised a maximum salary above $259,875.

  7. Healthcare

    4% jobs are in Healthcare industry. The Median Salary Range for these jobs is $106,300 - $143,500

    • 25% of job descriptions advertised a maximum salary above $220,000.
    • 5% of job descriptions advertised a maximum salary above $336,480.

  8. Software as a Service (SaaS)

    10% jobs are in Software as a Service (SaaS) industry. The Median Salary Range for these jobs is $102,450 - $140,000

    • 25% of job descriptions advertised a maximum salary above $161,000.
    • 5% of job descriptions advertised a maximum salary above $285,000.

  9. Customer Success

    1% jobs are in Customer Success industry. The Median Salary Range for these jobs is $100,000 - $120,000

    • 25% of job descriptions advertised a maximum salary above $124,162.5.
    • 5% of job descriptions advertised a maximum salary above $125,550.

  10. EdTech

    2% jobs are in EdTech industry. The Median Salary Range for these jobs is $99,840 - $110,000

    • 25% of job descriptions advertised a maximum salary above $190,000.
    • 5% of job descriptions advertised a maximum salary above $200,000.

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

  • Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
  • Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
  • Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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🔥 Enterprise Customer Success Manager
Posted 26 minutes ago

📍 UK

🧭 Full-Time

💸 35000.0 - 38000.0 GBP per year

🏢 Company: Product Marketing Alliance

  • Proven experience in a B2B customer success (1-2 years depending on company type)
  • Previous Enterprise Account Management experience desired
  • Solid previous use of Intercom
  • Experience engaging customers at scale
  • Highly organised - you’ll be juggling several ongoing projects week in, week out. With each connected to paying customers, accuracy and punctuality are essential.
  • Comfortable owning your own workload and confident holding other people accountable to their deadlines.
  • Strong communicator - from our customers to your colleagues, you’ll be working very closely with lots of people.
  • Team player - success doesn’t happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them.
  • Adaptable - Being a startup, things here move quickly and you’ll be thrown last-minute curveballs. We enjoy it. We need you to, too.
  • Creative problem-solver - we know that processes can always be improved. We’re looking for someone who can think on their feet, solve problems, and identify opportunities.
  • Tech-savvy - we lean on lots of different apps and while we’ll obviously onboard you on each, we’re looking for a quick learner who can show us a thing or two, too!
  • Onboard and Educate: Guide new members through the onboarding process, ensuring they understand how to use our products, take full advantage of our offerings and realise value quickly.
  • High-Touch Account Management: Maintain regular, proactive communication with high-value clients to understand their evolving needs, address challenges, and ensure they receive maximum value from our offerings. Conduct check-ins, share insights, and provide strategic recommendations to strengthen partnerships.
  • Collaborate Across Teams: Work closely with sales, product, and content teams to ensure a seamless member experience and provide feedback to help improve our offerings.
  • Measure and Report: Track and report on key success metrics, using data to identify trends and inform decision-making.
  • Upsell and Cross-sell: Identify opportunities to expand our footprint within existing accounts by recommending additional products or services that meet the client's needs.
  • Identify Growth Opportunities: Work with the Commercial Director to identify and capitalise on new commercial opportunities, including large team deals.

Project ManagementBusiness DevelopmentData AnalysisProduct ManagementCommunication SkillsCustomer serviceMicrosoft OfficeOrganizational skillsAdaptabilityProblem-solving skillsAccount ManagementTeamworkNegotiation skillsReportingActive listeningCross-functional collaborationRelationship managementSales experienceCRMCustomer SuccessSaaS

Posted 26 minutes ago
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🔥 Director of Product, Core Product
Posted about 4 hours ago

📍 United States

🧭 Full-Time

💸 220000.0 - 240000.0 USD per year

🔍 Healthcare Technology

🏢 Company: SmarterDx👥 101-250💰 $50,000,000 Series B 10 months agoArtificial Intelligence (AI)HospitalInformation TechnologyHealth Care

  • 7+ years of product management experience, with at least 3 years in a leadership role managing product managers.
  • 3+ years of experience in healthcare technology, revenue cycle management, or clinical documentation.
  • Strong understanding of technical concepts and ability to collaborate closely with engineering teams and data science teams on advanced AI.
  • Deep experience engaging directly with customers and translating insights into impactful product decisions.
  • Proven ability to define a long-term product vision while delivering measurable short-term results.
  • Track record of delivering high-impact products with exceptional project management and prioritization skills.
  • Experience mentoring and developing product teams, fostering a collaborative and high-performance culture.
  • Define and articulate a compelling vision and strategy for SmarterPrebill
  • Lead, mentor, and empower a team of 3-5 Senior Product Managers, fostering a culture of innovation, collaboration, and accountability.
  • Develop and maintain a comprehensive product roadmap that reflects customer needs, market trends, and technical feasibility. Prioritize features and initiatives to deliver measurable impact.
  • Partner with engineering, design, and data science teams to guide product development from concept to launch. Ensure alignment across cross-functional teams.
  • Build strong relationships with healthcare providers and key stakeholders to understand pain points, workflows, and unmet needs. Translate insights into actionable product decisions.
  • Leverage data, analytics, and user feedback to assess product performance, identify opportunities, and iterate on solutions to deliver continuous value.
  • Collaborate with marketing, customer success, and sales teams to define product positioning, develop messaging, and support successful product launches

LeadershipAgileArtificial IntelligenceData AnalysisMachine LearningPeople ManagementProduct ManagementCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsData scienceStrategic ManagementRESTful APIsMentoringStakeholder managementCustomer Success

Posted about 4 hours ago
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🔥 Enterprise Transformation Architect
Posted about 4 hours ago

📍 United States

🧭 Full-Time

💸 200000.0 - 250000.0 USD per year

🔍 Procurement

🏢 Company: Zip

  • Former experience as a Procurement practitioner at a large enterprise (10,000+ employees), successfully leading procurement transformation initiatives
  • Experience selling internally to cross functional decision makers including C-level executives
  • Prior consulting or advisory experience, ability to assess current state environment and develop transformation vision using software solutions
  • Strong presentation and writing skills
  • Familiarity with procurement and billing/AP space
  • Self-starter and quickly able to grasp new technology
  • Support Zip sales process and accelerate revenue growth with enterprise clients by partnering with prospective clients in their evaluation of Zip to enable enterprise procurement transformation.
  • Advise prospective clients on best practices for scoping and selling their project internally to ensure optimal internal buy-in and program success.
  • Share best practices and value drivers for cross-functional teams. Translate demos into real-world examples and insights to accelerate prospect’s understanding of Zip and its benefits.
  • Partner with Zip’s Advisory practice to perform assessments of the client’s current state and advise prospective clients on how Zip can deliver against their transformation objectives.
  • Lead Zip’s Accelerator program, leading prospective customers through a defined program to educate them on all-things Zip.
  • Partner with Zip's Product team on product enhancements to better serve enterprise clients.
  • Develop a standard and scalable methodology for engaging prospective clients in the above.

Project ManagementSQLBusiness AnalysisCloud ComputingData AnalysisSalesforceCross-functional Team LeadershipCommunication SkillsRESTful APIsPresentation skillsSales experienceStakeholder managementStrategic thinkingFinancial analysisChange ManagementCustomer SuccessSaaS

Posted about 4 hours ago
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🔥 Senior Technology Customer Success
Posted about 6 hours ago

📍 United States

💸 100000.0 - 145000.0 USD per year

🔍 SaaS, PropTech, FinTech, Commercial real estate

🏢 Company: jlltcareers

  • 4+ years of experience in customer success, implementation, and delivery of technology solutions, preferably within SaaS, PropTech, or FinTech.
  • Commercial real estate (CRE) industry experience is a strong plus.
  • Proven expertise in project management principles, tools, and methodologies, including onboarding, system deployment, and customer training.
  • Excellent stakeholder management and communication skills, with the ability to build strong relationships, coordinate across teams, solve complex and sensitive client-facing problems, and influence decision-making.
  • Highly organized and detail-oriented, able to manage multiple customers and projects simultaneously while maintaining a customer-first approach.
  • Strong problem-solving and analytical skills, capable of proactively identifying issues and opportunities for improvement.
  • Tech-savvy, comfortable working with SaaS platforms, data integrations, and analytics tools.
  • Own and oversee the entire post-sales customer journey, including project scoping, kickoff, onboarding, training, engagement, issue resolution, expansion, and renewal.
  • Assess customers’ business and technical requirements to confirm our SaaS platform’s suitability and identify necessary customizations, integrations, and configurations.
  • Lead project delivery, ensuring our solution's seamless setup, implementation, and deployment while managing risks and maintaining high-quality standards.
  • Act as the primary relationship owner, proactively engaging with customers to ensure value realization, product adoption, and long-term success.
  • Drive internal and external collaboration, working closely with cross-functional teams to align customer needs with product capabilities and ensure smooth data and systems integration.
  • Identify potential risks early, developing and executing mitigation strategies to ensure successful project completion and continuous customer satisfaction.
  • Monitor customer engagement and usage data, conducting regular check-ins and Quarterly Business Reviews (QBRs) to track performance and identify upsell or expansion opportunities.
  • Serve as the customer advocate, capturing feedback and sharing insights with product and engineering teams to improve our platform.
  • Stay informed of industry trends and best practices, proactively recommending enhancements to improve our platform and internal processes.

Project ManagementProject CoordinationCommunication SkillsAnalytical SkillsProblem SolvingAccount ManagementTrainingClient relationship managementStakeholder managementData analyticsCustomer SuccessSaaS

Posted about 6 hours ago
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🔥 Learning Experience Designer
Posted about 6 hours ago

📍 United States

💸 91000.0 - 118000.0 USD per year

🔍 HealthTech

🏢 Company: Grow Therapy👥 251-500💰 $88,000,000 Series C 11 months agoMental HealthTherapeuticsMedicalHealth Care

  • 2+ years of experience enabling learners to achieve specific, measurable goals.
  • Experience evaluating and explaining complex concepts to various audiences.
  • Experience creating, delivering, and maintaining enablement resources for stakeholders.
  • Comfortable with numbers. You’ve built metrics around the success of your enablement content and use that data to drive decisions.
  • Strong communication skills and can quickly and succinctly present your ideas to company leaders.
  • Biased toward action and care about delivering results and meeting deadlines.
  • Curious, action-oriented, and excited to empower others through robust instructional resources and varied learning curricula.
  • Self-motivated, eager to learn, and are comfortable with ambiguity.
  • Help set the learning strategy and program vision for the Customer Operations teams to help them meet yearly priorities and ongoing development goals - this includes the learning path for each team’s onboarding and ongoing skill development.
  • Apply adult learning theory and instructional design knowledge to design, develop, and implement learning solutions end-to-end.
  • Partner with subject matter experts (SMEs) and ensure knowledge is captured and transformed into effective learning solution(s) that are shared and continuously maintained.
  • Partner with vendors, such as business process outsourcing (BPO) partners, to proactively design and deploy training solutions that align with their unique responsibilities, structure, and restrictions.
  • Establish accountability metrics to ensure your learning strategy meets learners' needs and produces the desired business outcomes.
  • Gather, analyze, and summarize feedback on training efficacy to continue improving and determining gaps in understanding, application, and satisfaction.
  • Lead the administrative and technical aspects of our LMS system(s), including uploading content, creating, testing, assigning, and maintaining courses.
  • Occasionally, provide assistance facilitating agent trainings

Project ManagementData AnalysisCommunication SkillsTrainingStakeholder managementCustomer Success

Posted about 6 hours ago
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🔥 Customer Success Associate IV
Posted about 7 hours ago

📍 United States

🧭 Full-Time

💸 96000.0 - 137000.0 USD per year

🔍 Healthcare

  • 5+ years of frontline customer support/success experience in a startup, healthcare or other complex environment
  • 3+ years of healthcare experience in one (or more) of the following settings: Pharmacy, Clinical, Hub Service, Benefits Provider
  • 3+ years of experience engaging and retaining strategic customers or vendors
  • BA/BS or equivalent years of work experience
  • Fertility experience
  • Teach, train, and empower new clinic users from your market on the Alto Connect platform and Alto processes
  • Confidently communicate how Alto addresses common pain points encountered by clinic back-office procedures
  • Resolve internal workflow needs to ensure that clinics consider Alto their preferred pharmacy partner
  • Partner closely with other members of the Growth Team, including Partnership Managers (Sales)
  • Document and track clinic issues, feedback, and requests - escalating as needed
  • Work cross-functionally to design relevant solutions for roadblocks with clinic adoption
  • Develop and implement initiatives to increase Alto engagement and retention
  • Provide Voice of the Customer feedback to Product & Engineering

SQLCommunication SkillsProblem SolvingRESTful APIsAccount ManagementTrainingClient relationship managementCustomer supportCustomer Success

Posted about 7 hours ago
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🔥 Director, Enterprise Customer Success Management
Posted about 7 hours ago

📍 United States

🧭 Full-Time

💸 153600.0 - 240000.0 USD per year

🔍 Healthcare

  • 12+ years of strategic Customer Success or account management experience.
  • 7+ years of experience leading a Customer Success or account management team.
  • Deep understanding of the healthcare landscape, including pharmaceutical, PBM, and health plan operations (a significant plus).
  • Serve as the primary relationship owner for key enterprise partners, including pharmaceutical companies, PBMs, health plans, and digital health organizations.
  • Develop and execute comprehensive customer success strategies that align with Alto’s sales and business goals.
  • Build, lead, and mentor a team of Customer Success and Implementation Managers.

LeadershipProject ManagementSQLData AnalysisPeople ManagementSalesforceCross-functional Team LeadershipProduct DevelopmentStrategic ManagementCommunication SkillsMentoringPresentation skillsProblem-solving skillsAccount ManagementNegotiation skillsReportingData visualizationTeam managementStakeholder managementCRMFinancial analysisCustomer Success

Posted about 7 hours ago
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🔥 Technical Implementation Program Manager [Finance]
Posted about 7 hours ago

📍 United States

🧭 Full-Time

💸 62400.0 - 78000.0 USD per year

🔍 SaaS

  • 3+ years of experience in technical implementation, solution engineering, or customer success management with a focus on SaaS or enterprise solutions.
  • Strong project management skills with experience in managing cross-functional teams and complex implementations.
  • Experience with data analytics and visualization tools (e.g, Looker, PowerBI, SQL, Snowflake)
  • Experience with APIs, integrations, and technical configurations for software solutions.
  • Ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
  • Excellent troubleshooting and problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Lead and manage the implementation of the solution for new customers, ensuring a smooth transition from sales to deployment.
  • Develop and manage project plans, timelines, and milestones for customer implementations. Track progress and ensure timely delivery of projects.
  • Partner with Customer Success Managers (CSMs), Product, Engineering, and Support teams to ensure all customer requirements are met, with proactive communication and coordination.
  • Provide expert technical advice and best practices to customers to guide them through integration and adoption. Understand customer environments and tailor implementations accordingly.
  • Address and resolve technical issues during implementation phases, collaborating with engineering and support teams when necessary.
  • Provide training to customers on best practices, product features, and technical workflows. Create and maintain technical documentation to ensure the customer can easily manage and operate the solution.
  • Ensure successful handoff to the customer success team post-implementation, providing any additional support as needed for long-term customer satisfaction.
  • Gather feedback from customers on their implementation experience and work with internal teams to continuously improve processes, tools, and resources for future implementations.

Project ManagementSQLData AnalysisSnowflakeProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationCI/CDAgile methodologiesRESTful APIsTroubleshootingData visualizationStakeholder managementTechnical supportSoftware EngineeringData analyticsCustomer supportCustomer SuccessSaaS

Posted about 7 hours ago
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🔥 Customer Success Manager, SMB
Posted about 7 hours ago

📍 Canada, United States

🧭 Full-Time

💸 68000.0 - 92000.0 USD per year

🔍 SaaS

  • Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement
  • Strong communication skills over email, the phone, or even a video call.
  • Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business.
  • Guide Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management.
  • Act as the customer champion and advocate, helping increase awareness of customer needs and priorities.
  • Support customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind

Product ManagementSalesforceCommunication SkillsCollaborationCustomer serviceAccount ManagementNegotiation skillsRelationship managementStrategic thinkingCRMCustomer supportCustomer SuccessSaaS

Posted about 7 hours ago
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🔥 Senior Technical Accounts Manager
Posted about 17 hours ago

📍 USA, Canada, UK, Italy, Sweden, Spain, Portugal, Netherlands, Singapore, India

💸 149600.0 - 224400.0 AUD per year

🔍 Industrial Automation

🏢 Company: Phaidra👥 1-10💰 $25,000,000 Series A over 2 years agoArtificial Intelligence (AI)Industrial AutomationMachine LearningInformation Technology

  • Minimum of 3+ years of technical project management experience.
  • 4-year college degree.
  • Experience working with diverse, remote teams to support enterprise customers.
  • Passion to learn about industrial controls and automation systems, mission critical cooling systems, and AI Machine Learning technology.
  • Ability to learn quickly and explain complex domain specific concepts to non-domain experts.
  • Ability to translate a combination of customer-stated and customer-implied needs into coherent requirement documentation for use by the software development team.
  • Experience with both waterfall and agile scheduling tools.
  • Exceptional verbal, written, organizational, presentation, and communication skills.
  • Act as the project manager in the customization and deployment of the AI Agent for assigned customers. This includes establishing the project schedule, coordinating between internal and external teams, and monitoring progress to fulfil the contract.
  • Serve as the main point of contact for the customer, in collaboration with the Phaidra Solutions Engineer, and act as the go-to expert for customer inquiries, addressing technical challenges, providing insightful recommendations, and leveraging the Phaidra team to ensure an excellent customer experience and complete satisfaction.
  • Effectively communicate and manage at all levels within customer organizations, including executives, optimization and process engineers, operators and technicians.
  • Ensure the Solutions Engineer and Engineering teams have the information needed to customize the AI Agent and data connection for the customer.
  • Understand the customer journey as you help them adopt full autonomous control and expand AI supervisory control to other plants and facilities.
  • Work with our sales team to continuously improve how we set customer expectations in order to deliver a better customer experience.
  • Maintain clear and concise documentation of your projects’ meeting minutes, action items, project risks, and key decisions.
  • Drive continuous improvement by identifying and implementing solutions within customer accounts and streamlining internal onboarding processes, while also representing customer perspectives to provide valuable product feedback and enhance product development.
  • At the conclusion of an AI Agent autonomous install, continue to provide excellent customer service by efficiently resolving product issues, optimizing system configuration, and ensuring all customer goals are met.

Project ManagementAgileArtificial IntelligenceData AnalysisMachine LearningProject CoordinationCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsOrganizational skillsWritten communicationDocumentationProblem-solving skillsAccount ManagementTroubleshootingActive listeningCross-functional collaborationTechnical supportCustomer Success

Posted about 17 hours ago
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