Training & Content Specialist

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Requirements:

• 2+ years of experience in training, content or a related role.
• Exceptional written and verbal communication skills, with the ability to create clear, concise, and engaging materials.
• Ability to understand customer needs and develop training solutions that improve their product or service experience.
• Comfortable delivering presentations, training sessions, or webinars to both small and large audiences.
• Familiarity with Learning Management Systems (LMS) and e-learning platforms
• Customer-focused mindset with the ability to drive improvements in service delivery.

Responsibilities:

• Deliver training via multiple forms (remote, recorded, and occasionally in-person) based on the audience’s needs and preferences
• Develop and produce high-quality training materials, including user guides, help center articles, videos, and e-learning modules.
• Work closely with customer success, product, and support teams to identify training needs and develop appropriate content.
• Obtain feedback from participants and stakeholders to consistently refine and improve the relevance and impact of training materials.
• Collaborate with subject matter experts to ensure accuracy and relevance of training content.