Technicians

👥 11-50IndustrialTechnical SupportIndustrial Engineering💼 Private Company
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Agiliti is a healthcare technology company revolutionizing medical equipment management. We help hospitals streamline their processes, reducing wasted spending and ensuring patient-ready equipment is always available. Our Equipment Value Management (EVM) framework integrates previously siloed hospital departments, providing a comprehensive solution for optimal equipment utilization. This involves a blend of clinical engineering, onsite equipment management, and rental services, all tailored to meet the unique needs of our 7,000+ hospital and health system clients nationwide. Agiliti's impact extends beyond cost savings; we empower healthcare providers to focus on patient care. Our nationwide network ensures rapid response times and reliable service. We leverage technology to enhance efficiency and transparency throughout the equipment lifecycle. While specific details of our internal tech stack are not publicly available, our commitment to innovation is evident in our effective solutions and rapid growth. We foster a collaborative and supportive work environment where employees are empowered to make a difference. We offer a competitive compensation and benefits package, including opportunities for professional development and advancement. At Agiliti, we believe in the power of teamwork and are dedicated to providing exceptional service to our customers. Agiliti is experiencing significant growth, driven by the increasing demand for efficient and cost-effective healthcare solutions. Our commitment to innovation, coupled with our dedication to exceptional customer service, positions us for continued success in the dynamic healthcare market.

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📍 United States

💸 20.35 - 52.85 USD per hour

🔍 Healthcare

  • 1-2 years of customer service operations experience or a similar role, preferably in a healthcare or medical equipment setting.
  • Knowledge of the healthcare industry and experience with hospital medical equipment preferred.
  • Strong understanding of business management principles.
  • Excellent organizational and time management abilities.
  • Excellent verbal and written communication and interpersonal skills.
  • Proficiency in all Microsoft Office programs.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving skills with attention to detail.
  • Demonstrate in-depth knowledge of medical equipment, recognizing each by name.
  • Oversee service events and provide service delivery guidance to Imaging Field Service Team resulting in positive and successful customer experience outcomes.
  • Collaborate with Imaging Service Management, Sales, Operations, Vendor Management, Pricing, and other Agiliti teams for customer communications to provide support and customer feedback on service escalation, billing and contract issues, and other customer service resolution activities.
  • Process and maintain CMMS equipment inventory by verifying device, customer and vendor details in CMMS. Verify work order details in CMMS as reported by FSE or Vendor.
  • Maintain accurate records, billing and regulatory compliance.
  • Assist in staffing and on-call schedules based on demand. Utilize sound time management and prioritize customer service.
  • Provide training and support to new customer service staff team members.
  • Assist customer service team, providing cross and lateral training, emphasizing continuous improvement and teamwork, and offering ongoing feedback with focused action steps for improvement.
  • Handle customer inquiries and resolve any customer and/or staff concerns, discrepancies, and/or conflicts in a timely manner.
  • Ensure all activities comply with industry regulations and company policies.
  • Prepare reports on customer service metrics and service equipment performance as required.
  • Gather and analyze customer feedback to identify areas for improvement.
  • Perform other duties as assigned.

Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeOrganizational skillsTime ManagementComplianceInterpersonal skillsAccount ManagementTeamworkNegotiation skillsReportingTrainingActive listeningData entryCustomer supportCustomer SuccessBudget management

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