- Independently manage onboarding across all segments, including complex, multi-provider, multi-location, and compliance-specific setups.
- Own a portfolio of up to 25 onboardings plus additional advanced provider onboardings at any given time.
- Provide high-touch, on-site support to top-tier accounts to strengthen relationships and ensure successful launches.
- Serve as the primary relationship owner for assigned partnerships, driving the optimization of tooling, workflows, and processes.
- Lead by example on performance targets and translate performance data into actionable strategies.
- Improve handoff processes and knowledge sharing between teams.
- Mentor and train junior onboarding managers through shadowing and best-practice guidance.
- Take ownership of revenue outcomes tied to launches.