- Own and lead six operational functions including Process & Automation, QA, and Technical Support.
- Build AI-assisted workflows to scale operations and support growth.
- Drive measurable quality improvement by auditing error rates and establishing baseline KPIs.
- Stabilize and integrate the Front Desk Services team with capacity models and performance frameworks.
- Design and execute the operational roadmap to support 1,000+ providers.
Artificial IntelligenceProcess improvementHubSpot