Moxie

Moxie powers hybrid fitness.

11-50 employees
Founded 2020
$2.7M seed
Internet
Private Company

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions9

Remote - PhilippinesFull-TimeSaaS softwarePosted
  • Resolve recurring general, billing, and basic technical questions independently.
  • Use the Tier 0/1/2 structure and escalation matrix to route questions outside your scope.
  • Manage a defined portion of the support queue across general, billing, and technical tickets.
  • Take ownership of support-process issues such as backlog categories, documentation gaps, or escalation bottlenecks.
  • Improve FIN AI content and documentation to reduce tickets requiring human support.
  • Contribute to SLA tracking and visibility for tickets escalated to Tier 2.
  • Partner with Tier 2 subject matter experts in Engineering, Marketing, and Account Management.
  • Help newer teammates ramp up and contribute to decisions about future automation and team ownership.
DocumentationSaaSZendesk+2 more
Showing 1 of 9 positions

About Moxie

Moxie empowers aesthetic entrepreneurs to build and scale their own independent medspa practices. You will join a company that provides a comprehensive "business-in-a-box" suite of solutions. This platform handles everything from secure medical charting and scheduling to billing software and compliance tracking. Moxie also offers marketing tools and services, connecting entrepreneurs with medical directors, insurance, business coaches, and supplier discounts. From 10 to 700+ practices nationwide in just a few years, Moxie is rapidly growing.

How We Work

You will join a global, remote-first team. We emphasize a workplace where everyone feels valued, trusted, and included. Our team lives by core values: act as owners, give more than we take, move with speed and care, and simplify and learn every day. We foster a "high trust, low ego, and high output" environment. Our culture prioritizes authentic collaboration and clear communication.

Engineering at Moxie

You will tackle unique data architecture challenges within the specialized medspa industry. Our vertical model captures distinct clinical events tied to providers and patients with exceptional detail. This creates a rich, defensible dataset. We are rapidly moving from descriptive reporting towards predictive and prescriptive analytics. Our modern stack includes Snowflake, dbt, Omni, Airbyte, Prefect, GitHub, and AI tooling like Claude Code and Cursor. You will shape this stack, not just work within it.

Why Join Us

  • You will empower ambitious aesthetic entrepreneurs, impacting hundreds of practices nationwide.
  • You will build and own greenfield systems and processes, shaping the company's operational foundation.
  • You will work in a high-visibility role, with your contributions directly influencing board-level strategy and customer success.
  • You will thrive in a remote-first, high-trust environment that prioritizes speed, care, and continuous learning.
  • You will develop genuine domain expertise in a rapidly growing $20B+ medspa industry.

Benefits & Perks

  • Competitive compensation, with equity for all employees.
  • Medical, dental, and vision health benefits.
  • Flexible working hours to support your work-life balance.
  • Operational support, managing admin, billing, and documentation for medical directors.

Tech Stack

widgetsanalyticsmobilemapping

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