- Build, manage, and continuously improve the company’s operating system.
- Translate company vision and strategic priorities into measurable goals, operating systems, departmental accountability, and execution.
- Oversee the operational health and performance of Client Success, Creative Production, Revenue Operations, and Finance.
- Build systems, scorecards, leadership cadences, and accountability structures for department leaders.
- Ensure accurate financial forecasting, operational visibility, and efficient resource allocation.
- Develop and maintain strong people systems, including hiring, onboarding, performance management, and organizational design.
- Identify operational inefficiencies and risks, and develop practical solutions before they affect the business.
- Maintain visibility into department performance, financial direction, and operational risks.
- Support profitable growth while maintaining client outcomes and team performance.