Sr Customer Success Manager (Remote)

Posted 1 day agoViewed

💎 Seniority level: Senior, 7+ years

📍 Location: United States

💸 Salary: 115000.0 - 130000.0 USD per year

🔍 Industry: SaaS

🏢 Company: BenchPrep👥 51-200💰 $20,000,000 Series C about 6 years agoEducation Android iOS Test and Measurement SaaS Skill Assessment Software

🗣️ Languages: English

⏳ Experience: 7+ years

🪄 Skills: Project ManagementSQLData AnalysisAPI testingREST APICommunication SkillsCustomer serviceTime ManagementProblem-solving skillsAccount ManagementNegotiation skillsTrainingCross-functional collaborationData visualizationLead GenerationCustomer SuccessSaaS

Requirements:

7+ years of work experience at a SaaS company in a customer-facing role supporting complex, technical products
Stellar written and verbal communication skills
Track record of building strong customer relationships
Master the BenchPrep product suite, and the nuances of our offerings

Responsibilities:

Increase product adoption by driving customer awareness and adoption of key features, new product releases, and best practices
Build long-lasting relationships by managing a book of business of our customers, building relationships with your key stakeholders, and building advocates by providing an above-and-beyond customer experience.
Triage critical customer issues to resolution
Work directly with customers to understand their other pain points and needs that BenchPrep could support with other products and pass to our Sales team.

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