Ottimate

Ottimate is a software tool that offers industry-customizable AP automation solutions for restaurants, healthcare, and construction.

251-500 employees

Founded 2014

SaaS

Private Company

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SaaS Information Technology Software

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions6

MexicoFull-TimeFintech / SaaSPosted

Payment Operations Manager

Lead, coach, and develop a team of Payment Operations Analysts, fostering a customer-first and accountable team culture.
Support team performance through regular coaching, feedback, quality reviews, and development planning.
Drive strong client service outcomes by monitoring key support metrics such as CSAT, response times, and case resolution.
Ensure clients receive timely, professional, and accurate communication throughout the resolution process.
Partner with Customer Success and Account Management teams to resolve client concerns and improve the overall payment experience.
Oversee daily payment support activities across Virtual Card, ACH, and Check payment workflows.
Act as an escalation point for complex client issues, payment exceptions, and time-sensitive requests.
Support the team in troubleshooting payment-related inquiries and ensuring issues are resolved efficiently.
Identify recurring client or operational issues and implement practical solutions to improve service quality.
Help improve internal workflows, team processes, and support documentation to increase efficiency and consistency.

Process improvementSaaS

Showing 1 of 6 positions

About Ottimate

Ottimate is transforming accounts payable with AI, processing millions of invoices for hundreds of enterprise customers. You will help finance teams eliminate over 90% of manual accounting work. Our platform reduces costs, prevents fraud, and enforces policy compliance. We empower businesses in restaurants, healthcare, and construction to make smarter financial decisions. Founded in 2014, we have raised $164 million to pioneer the future of AP automation.

How We Work

We operate as a remote-first organization, building a high-trust culture across distributed teams. You will find a diverse and inclusive environment where everyone's contributions are valued. We foster accountability and continuous improvement. Our leaders lead with a people-first approach. We inspire excellence, nurture ideas, and eliminate obstacles. We empower our team to do their best work. You will have the agency to solve difficult problems creatively. Our commitment to diversity means we don't discriminate. We encourage you to apply even if you don't meet every qualification.

Engineering at Ottimate

You will build the AI-native future of accounts payable. Our platform handles millions of invoices using advanced ML models and agentic workflows. You will design reliable agent loop designs and RAG pipelines. We prioritize fine-tuning models for domain-specific tasks. You will work with production-level Python, PostgreSQL, and distributed systems. We tackle challenges like noisy, unstructured text data. You will contribute to core technical decisions and architectural designs. We use AWS to own AI workload deployments.

Why Join Us

You will solve unique challenges with AI and payment technology.
You will experience the excitement of a fast-growing startup.
You will have agency to solve difficult problems creatively.
You will work with sharp, passionate teammates.
You will contribute to defining how enterprises automate AP.

Benefits & Perks

Competitive salary and performance incentives
Medical, Dental, Vision, and other company-subsidized benefits
Employer-sponsored 401(k) with company match
Paid Time Off (and encouragement to use it)
Annual company retreats
Promote from within philosophy

Tech Stack

mobilemappingcmswidgetspayment

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