Ottimate

Ottimate is a software tool that offers industry-customizable AP automation solutions for restaurants, healthcare, and construction.

251-500 employees
Founded 2014
SaaS
Private Company

Open Positions4

Mexico RemoteContractAI-powered AP automationPosted
  • Member of Tier 1 Support Group
  • Respond promptly and courteously to general customer inquiries in accordance with our current customer service level agreements (SLAs)
  • Collaborate with team members within the team to address customer inquiries and issues together
  • Actively participate in team meetings and collaboration sessions to stay informed about product updates and common issues
  • Expand into other support areas based on business needs
  • Work closely with respective team members to provide support in additional areas
  • Collaborate with subject matter experts in specific areas to address complex customer issues
  • Escalate issues to engineering through the Jira platform and maintain ownership through resolution
  • Seek oversight and assistance from Level 2 mentors or leads when addressing challenging customer queries or technical issues
  • Collaborate with higher-level team members to enhance skills and knowledge in the resolution of customer problems
  • Escalate issues to higher-level team members or leads, as needed
JiraRESTful APIsSaaS
Showing 1 of 4 positions

About Ottimate

Ottimate (formerly Plate IQ) is revolutionizing accounts payable (AP) with AI-powered automation. We provide a smarter way for AP managers, approvers, controllers, and CFOs to manage the entire invoice lifecycle. Our deep learning capabilities learn your business processes down to the line item, enabling custom approval workflows and payment solutions. We help businesses eliminate manual accounting processes and unlock valuable insights into spending, leading to better strategic decisions and improved day-to-day operations. We are a leading SaaS company in the fintech space, serving industries like restaurants, healthcare, and construction. Our current tech stack includes technologies like WordPress, Salesforce, Google Tag Manager, and a Content Delivery Network. We leverage the power of AI, payment technology, and neural networks. We have a remote-first environment with a global presence, and offer flexible working hours to promote work-life balance. At Ottimate, we value Growth, Customer Focus, Innovation, Accountability, and Communication. Our leaders lead with a people-first approach, inspiring excellence and nurturing ideas to find creative ways to eliminate obstacles for cultivating growth. We are currently in a period of significant growth, with exciting opportunities for individuals seeking a fast-paced and impactful work environment. We're committed to empowering a diverse and inclusive workforce, celebrating differences, and creating a safe space for our employees to bring their whole selves to work. We promote from within and offer competitive compensation packages including benefits like medical, dental, vision, 401(k) matching, and generous paid time off. Join our passionate team and contribute to the transformation of finance automation!

Tech Stack

mappingcmswidgetspaymentmobile

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