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🔥 Customer Support Specialist

Posted about 1 hour ago

📍 US, Canada

🧭 Full-Time

💸 90000.0 - 135000.0 USD per year

🔍 Fintech

🏢 Company: Turnstile👥 11-50 SaaS FinTech

🔧 Requirements

2-5 years in a support, technical support, or customer success role, preferably in a B2B SaaS or fintech environment
Exceptional problem-solving skills
Thoughtful and clear communicator
Ability to manage high ticket volume
Experience setting up and working with ticketing systems (HubSpot, Intercom, or similar)
Ability to thrive under pressure, quickly assess problems, and deliver solutions in real-time

💡 Responsibilities

Educate and empower clients, proactively guiding them on best practices for using Turnstile
Resolve complex support issues from clients via email and Slack, ensuring fast, clear, and accurate responses
Own ticket triage & prioritization, identifying the root cause of issues and escalating appropriately.
Troubleshoot (technical) issues related to quoting, eSign, invoicing, and integrations (e.g., HubSpot, Salesforce, Stripe, etc.)
Contribute to internal documentation, improving processes and reducing repeated inquiries
Drive improvements, identify trends, and proactively prevent recurring issues

SQL Jira Communication Skills Analytical Skills RESTful APIs Attention to detail Documentation Adaptability Problem-solving skills Troubleshooting Active listening Technical support CRM Customer support Customer Success English communication SaaS

Posted about 1 hour ago

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🔥 Personalized Support Expert 2

Posted about 2 hours ago

📍 Colombia

🔧 Requirements

Fluent in English language (both oral and written)
3+ years’ experience in a client-facing technical role, preferably in supporting REST API and ability to understand and troubleshoot issues with cloud solutions.
Experience working with top tier customers.
Supporting customers with service level agreements (SLAs) of 3 hours or less, utilizing a ticket system such as Zendesk.
Excellence in task prioritization and evaluation of situational urgency.
Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.

💡 Responsibilities

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs).

Cloud Computing Zend Framework Jira REST API Customer service Troubleshooting English communication

Posted about 2 hours ago

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🔥 Commercial Service Technician - Nashville, TN

Posted about 2 hours ago

📍 United States of America

🧭 Full-Time

🔍 Commercial Kitchen Service

🏢 Company: smart_care

🔧 Requirements

1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
Valid driver’s license and acceptable motor vehicle record
Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends

💡 Responsibilities

Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment
Install all parts ordered for the customer in a timely and professional manner and in line with company policy

Problem Solving Customer service Troubleshooting Computer skills Technical support Scripting

Posted about 2 hours ago

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🔥 Commercial Service Technician - Dayton, OH

Posted about 2 hours ago

📍 USA

🧭 Full-Time

🔍 Commercial Kitchen Service

🏢 Company: smart_care

🔧 Requirements

High School diploma or equivalent
1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
Valid driver’s license and acceptable motor vehicle record
Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends
Availability for occasional overnight travel as assigned

💡 Responsibilities

Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment
Communicate with manufacturers as needed to help with diagnoses and parts identification
Consult with the Technical Assistance Group for technical support while onsite
Install all parts ordered for the customer in a timely and professional manner and in line with company policy
Promote and recommend other services provided by Smart Care to customers when needed
Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
Follow safe work practices and accident prevention procedures
Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
Maintain productivity levels in accordance with company standards

Troubleshooting

Posted about 2 hours ago

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🔥 Commercial Service Technician - Cleveland, OH

Posted about 2 hours ago

📍 United States of America

🧭 Full-Time

🔍 Commercial Kitchen Service

🏢 Company: smart_care

🔧 Requirements

High School diploma or equivalent
1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
Valid driver’s license and acceptable motor vehicle record
Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends
Availability for occasional overnight travel as assigned

💡 Responsibilities

Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment
Communicate with manufacturers as needed to help with diagnoses and parts identification
Consult with the Technical Assistance Group for technical support while onsite
Install all parts ordered for the customer in a timely and professional manner and in line with company policy
Promote and recommend other services provided by Smart Care to customers when needed
Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
Follow safe work practices and accident prevention procedures
Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
Maintain productivity levels in accordance with company standards

Customer service Troubleshooting

Posted about 2 hours ago

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🔥 Principal Technical Support Engineer - Dutch Fluency

Posted about 3 hours ago

📍 UK, France, Germany, Netherlands, Poland

🧭 Full-Time

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

B.S. in Computer Science, Engineering (Mechanical/Electrical), or other Technical Field
Excellent written and verbal communication skills, you can speak both Engineer and Human.
Strong bias for action, ability to dive deep, and insistence on the highest standards.
Ability to work in a hyper-growth environment with shifting priorities.
Willingness to work flexible hours during nights and weekends as required.

💡 Responsibilities

Develops expertise in testing, analysis, and relevant product and technical domains
Ability to build & develop troubleshooting tools either independently or through partnership with L3 team e.g. build solution on top of Databricks
Synthesizes broad and deep Customer understanding to prioritize, engage & close out effectively.
Solves complex and diverse problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation (Problems may be previously unknown).
Creates positive, impactful changes to one's Team through quality collaboration, communication & leadership. Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

AWS GraphQL SQL Bash Data Analysis Jira REST API Communication Skills CI/CD Problem Solving Customer service Mentoring Linux DevOps Networking Troubleshooting JSON Technical support Scripting Debugging Customer support

Posted about 3 hours ago

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🔥 Water Treatment Technical Consultant - Light Industry

Posted about 3 hours ago

📍 United States, Canada, Latin America

💸 140000.0 - 160000.0 USD per year

🔍 Water Treatment

🏢 Company: ChemTreatJobs

🔧 Requirements

Bachelor’s or Master’s degree in Biology, Chemistry, Engineering, or a related field (required).
Minimum of 10 years’ experience working with a major water treatment company.
In-depth technical knowledge in one or more key industries, including Commercial and Institutional, General Manufacturing, and Food & Beverage.
Excellent communication and interpersonal skills with a focus on teamwork and leadership, with the ability to present treatment recommendations effectively in both oral and written formats.

💡 Responsibilities

Providing field sales technical assistance and product recommendations, including plant surveys, proposal preparation, sales presentations, application testing, and customer or prospect engagement.
Applying expertise in Cooling, Boiler, and Process water treatment to support a diverse range of Light Industry ChemTreat customers and prospects.
Assisting ChemTreat sales representatives with product screening, treatment program selection, application of chosen treatment programs, and troubleshooting to meet customer cost and performance objectives in Light Industry Utility and Process Treatment.
Traveling throughout the continental U.S. on average three days/two nights per week (approximately 60% travel).
Delivering field troubleshooting and technical assistance as needed, including problem-solving, on-site training for sales representatives and operators, and conducting equipment inspections.
Managing the continued development and optimization of Cooling, Boiler, and Process Water treatments.
Assisting with field seminars, customer engagement events, and new account startups as directed by the manager.
Collaborating with ChemTreat Corporate Account Managers to develop best practices for specific customers and industries.
Documenting each field visit with detailed reports, including actionable recommendations to guide improvements for sales representatives and customers.

Communication Skills Troubleshooting Sales experience

Posted about 3 hours ago

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🔥 Customer Support Representative - Rotational Work Schedule

Posted about 4 hours ago

📍 Slovakia, Czechia

🧭 Full-Time

💸 1300.0 - 1800.0 EUR per month

🔍 SaaS

🏢 Company: Cloudtalk

🔧 Requirements

English fluent
Willingness to work according to a work shift schedule (divided into long weeks (Mon, Tue, Fri, Sat, Sun) and short weeks (Wed, Thu) from 8:30AM-9:00PM CET)
You have basic technical skills and a strong desire to learn more about our product and industry.
You take ownership of your tasks and work with minimal supervision.
You’re eager to continuously grow your skills and knowledge.

💡 Responsibilities

Provide top-tier technical support via chat and email to both new and existing customers.
Build and maintain lasting customer relationships.
Work with a diverse, international client base spanning multiple industries and regions.
Help improve our technical documentation and internal knowledge base for troubleshooting purposes.
Represent CloudTalk professionally while solving customer issues with empathy and efficiency.

Troubleshooting Technical support Customer support Customer Success English communication SaaS

Posted about 4 hours ago

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🔥 Customer Success Coordinator

Posted about 5 hours ago

📍 United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Toma👥 1001-5000 Restaurants Janitorial Service Building Maintenance

🔧 Requirements

2+ years of experience in Customer Success, customer support, or a related field, in a SaaS environment.
Strong problem-solving abilities, attention to detail, and a proactive approach to identifying and resolving issues.
Ability to learn quickly and adapt to changing priorities in a fast-paced environment.
Familiarity with AI prompting and LLM functionality.
Basic technical aptitude and willingness to learn new software tools.

💡 Responsibilities

Coordinate and guide new customers through the initial setup and training process, utilizing existing resources and documentation.
Monitor the support queue and respond to basic customer inquiries in a timely and professional manner.
Reach out to customers proactively to check on their progress, answer questions, and offer personalized assistance.
Identify opportunities to streamline and improve existing onboarding and support processes, leveraging data and customer feedback to drive improvements.

Communication Skills Problem Solving Customer service Documentation Troubleshooting CRM Customer support Customer Success SaaS

Posted about 5 hours ago

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🔥 Product Solution Engineer

Posted about 5 hours ago

📍 India

🧭 Full-Time

🔍 SaaS

🔧 Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
3+ years in Product Ops, Consultant, Data, Solutions roles or related fields
Should have troubleshooting and debugging experience.
Experience working with cross-functional teams (e.g., Engineering, Design, Product Management)
Proven experience in a technical support or product solution role, preferably within a SaaS environment.
Basic knowledge of APIs, databases, and UI technologies such as Vue.js, MongoDB, and RESTful APIs.
Project management tools (e.g., ClickUp, Freshdesk)
Familiarity with product development methodologies (e.g., Agile)
Experience with automation tools is a plus(e.g., Zapier, Automator)
Ability to work with stakeholders to assess potential risks.
Ability to analyze existing tools and databases and provide software solution recommendations.
Ability to translate business requirements into non-technical lay terms.
Ability to read APIs.

💡 Responsibilities

Act as the primary point of contact for customer issues related to phone services on our SaaS platform.
Handle customer tickets promptly, ensuring timely and effective resolution.
Collaborate closely with development and support teams to diagnose, troubleshoot, and resolve issues.
Analyse tickets and find patterns for Product Enhancements.
Provide clear and concise communication to customers regarding the status and resolution of their issues.
Maintain detailed records of customer interactions and resolutions in our ticketing system.
Participate in agile development processes, contributing to sprint planning, stand-ups, and retrospectives.
Utilize your knowledge of APIs, databases, and UI technologies to analyze and resolve technical problems.
Develop and maintain documentation for troubleshooting processes and solutions.

Project Management Agile MongoDB Vue.Js API testing RESTful APIs Troubleshooting Technical support Data analytics Debugging Customer support

Posted about 5 hours ago

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