Remote Project Manager Jobs

Process improvement

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🔥 Strategy and Operations Consultant

Posted 19 minutes ago

📍 United States

🧭 Full-Time

💸 78000.0 - 117000.0 USD per year

🔍 Healthcare

🏢 Company: external

🔧 Requirements

3 years of experience in healthcare provider or payer operations

💡 Responsibilities

Help execute transformational and foundational strategic initiatives
Identify local performance improvement opportunities
Design, pilot, and scale solutions across Advocate Health

Project Management Data Analysis Operations Management Strategy Business Operations Communication Skills Analytical Skills Collaboration Microsoft Excel Problem Solving MS Office Data visualization Stakeholder management Strategic thinking Process improvement Data modeling Change Management

Posted 19 minutes ago

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🔥 Digital Business Analyst

Posted 43 minutes ago

📍 United States

💸 110032.0 - 141800.0 USD per year

🏢 Company: careers

🔧 Requirements

Bachelor’s degree in Computer Engineering, Computer Science, or a related field plus five years of progressive designing digital user interfaces experience.
Must have at least five years of experience in each of the following: 1. Conducting analysis of business processes, user needs, and system requirements to define digital project objectives; 2. Documenting system requirements using Agile methods, including Scrum and Kanban; 3. Preparing digital design documents including themes, epics and user stories, user story mapping, use cases, and wireframing, system and solution diagrams, workflow diagrams, and domain and data models; 4. Utilizing Sitecore, SOLR, Informatica, Microsoft Technologies, and Salesforce; 5. Developing process mapping using Visio and Lucidchart; and 6. Utilizing project management tools including JIRA and Trello to monitor project statuses.

💡 Responsibilities

Design digital user interfaces.
Conduct analysis of business processes, user needs, and system requirements to define digital project objectives.
Build a digital customer experience and optimize website performance.
Document system requirements using Agile methods, including Scrum and Kanban.
Prepare digital design documents including themes, epics and user stories, user story mapping, use cases, and wireframing, system and solution diagrams, workflow diagrams, and domain and data models.
Work with UX/UI designers to create wireframes, mockups, and prototypes.
Utilize Planning Poker to create story point estimates, forecast delivery dates, and drive achievement planning.
Utilize Sitecore, SOLR, Informatica, Microsoft Technologies, and Salesforce.
Collaborate with Quality Assurance teams to develop test cases and conduct user acceptance testing (UAT) to ensure that digital solutions meet business needs and functional specifications.
Address technical issues or challenges that arise during the development and implementation phases.
Maintain and track project risks and escalate as needed to ensure timely resolution.
Monitor system performance, troubleshoot issues, and implement improvements as necessary.
Develop process mapping using Visio and Lucidchart.
Analyze business workflows and recommend process improvements or automation opportunities.
Utilize project management tools including JIRA and Trello to monitor project statuses.

Project Management Agile Business Analysis Salesforce SCRUM UI Design User Experience Design Jira Process improvement Data modeling

Posted 43 minutes ago

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🔥 Real-Time Support Operations Specialist

Posted about 1 hour ago

📍 Canada

🔍 Healthcare

🔧 Requirements

Experience in operations management, workforce management, or a similar role focused on optimizing service delivery.
Prior experience with workforce management tools like Dialpad or other scheduling and queue management software.
Experience working in a fast-paced environment where quick, informed decisions are essential.
The ability to divide your attention between multiple tasks at once and identify priority tasks appropriately.
Demonstrated an improver mindset (critical thinking) by identifying patterns and implementing process improvements.
Analytical and data-driven, comfortable with tracking metrics and translating them into actionable insights.
Intentional: You understand the ripple effects of real-time decisions and can balance immediate needs with long-term goals.
Resilient: You maintain composure during high-pressure situations and can adapt quickly when circumstances change.
Self-starter: You're proactive in identifying potential issues before they become problems and take initiative to develop solutions.
Collaborative: You excel at communicating across teams and can effectively coordinate resources during critical situations.
Detail-oriented: You have a keen eye for spotting discrepancies in schedules or metrics that others might miss.

💡 Responsibilities

Monitor channel queues to maintain service level agreements according to established priorities, ensuring customers receive timely support.
Develop and maintain a comprehensive skills database to optimize driver activities during high-volume periods.
Process schedule modification requests and coordinate with other departments for time-sensitive needs.
Identify coverage gaps and collaborate with scheduling & leadership teams to implement solutions.
Facilitate cross-departmental communication during incidents, releases, and other high-impact events.
Develop contingency plans for unexpected volume spikes or staffing shortages.
Perform post-mortem analyses after significant service disruptions to identify preventative measures.
Track volume trends and identify correlations with events to provide feedback to our Workforce Analyst for future planning.
Verify accuracy of driver skill configurations in our Workforce Management Software (Dialpad)
Track adherence metrics and provide feedback to Team Captains to facilitate performance improvement.
Create and maintain documentation of real-time decision protocols.

Data Analysis Operations Management Communication Skills Analytical Skills Collaboration Microsoft Excel Problem Solving Customer service Attention to detail Multitasking Documentation Interpersonal skills Adaptability Critical thinking Teamwork Reporting Troubleshooting Data visualization Process improvement

Posted about 1 hour ago

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🔥 Contracts and Procurement Specialist

Posted about 2 hours ago

📍 United States

💸 85000.0 - 100000.0 USD per year

🏢 Company: OpenSesame👥 251-500💰 $50,000,000 Series D almost 4 years agoEducation EdTech Virtual Workforce

🔧 Requirements

Take ownership of NDA and standard vendor contract reviews and negotiations within the parameters of the contracts playbook.
Develop and maintain a procurement lifecycle management process that leverages the company’s CLM tool
Recommend improvements to current templates, processes, workflows, and playbooks.

💡 Responsibilities

Achieve a full understanding of the company’s current legal, procurement, and contract management processes.
Familiarize yourself with the company’s templates and contracting playbooks.
Become proficient in using the legal team’s CLM

Project Management Compliance Reporting Risk Management Process improvement

Posted about 2 hours ago

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🔥 Onboarding and Growth Manager, Powered By

Posted about 4 hours ago

📍 AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI

🧭 Full-Time

💸 66140.0 - 110141.0 USD per year

🔍 Supply Chain

🏢 Company: ShipBob, Inc.

🔧 Requirements

Minimum 4 years in a merchant facing role (Business Development, Account Management, Implementation)
Established track record of success as a department/function leader and manager of other managers.
Culture carrier and positive influence with the ability to positively motivate others.
Exceptional verbal and written communication skills.
Knowledge of Salesforce, Outreach, and other sales tools.

💡 Responsibilities

Responsible for onboarding new Powered By 3PLs
Manage the performance and relationship for the onboarding 3PLs up until 6-12 weeks post-launch
Lead cross-functional project execution from planning through to post-launch optimization
Support team development through guidance, feedback, and skill-building
Design and implement repeatable systems to support scalable growth
Act as the subject matter expert for all things Supply Chain for 3PLs, WMS and ShipBob Logistics

Leadership Project Management People Management Salesforce Cross-functional Team Leadership Communication Skills Coaching Account Management Process improvement SaaS

Posted about 4 hours ago

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🔥 Financial Crime Manager

Posted about 5 hours ago

📍 Poland

🔍 Fintech

🔧 Requirements

In-depth knowledge of Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations and practices.
Strong understanding of global KYC and AML regulations, including the ability to stay updated with changes in the regulatory landscape.
Proven ability to establish and maintain effective working relationships with internal teams and external stakeholders.
Strong verbal and written communication skills, with the capability to convey complex ideas clearly and persuasively.
Strong analytical abilities to assess risk profiles, detect suspicious activities, and make informed decisions based on data.
Exceptional organizational and time management abilities, ensuring tasks are prioritized and deadlines are met.
A strong aptitude for analyzing challenges and delivering innovative, practical solutions.
Previous experience in banking or in the financial sector is highly desirable and will be considered an advantage.
Willingness to work European hours with flexibility to accommodate extended hours when necessary.
Proven track record of leadership (5+ years)
Advanced English language skills

💡 Responsibilities

Lead and manage a team of analysts responsible for conducting KYC and due diligence tasks.
Oversee the verification of client identities by the team, ensuring accuracy and compliance with regulatory standards.
Supervise the assessment of client risk profiles, ensuring thorough analysis and documentation by the team.
Direct the team in conducting detailed investigations for high-risk clients, including PEPs and clients from high-risk jurisdictions.
Ensure the team continuously monitors client transactions and activities to detect and report suspicious behavior.
Manage the maintenance of comprehensive records of all KYC documents and due diligence processes by the team.
Lead the preparation and submission of reports on suspicious activities to relevant authorities, ensuring accuracy and timeliness.
Develop and update KYC policies and procedures, and ensure the team is trained and adheres to these standards.
Provide ongoing training and development opportunities for the team to enhance their skills and knowledge in KYC operations and client relations.

Leadership Data Analysis Communication Skills Analytical Skills Customer service Written communication Compliance Reporting Training Client relationship management Risk Management Team management Process improvement Financial analysis English communication

Posted about 5 hours ago

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🔥 Senior Knowledge Management Specialist

Posted about 5 hours ago

📍 Canada

🧭 Full-Time

💸 83725.0 - 108350.0 CAD per year

🔍 Software Development

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff about 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

3+ years of experience in Knowledge Management or Enablement, with a strong focus on creating and maintaining documentation for both customers and internal teams. This includes developing, organizing, and updating knowledge articles.
Experience translating technical requirements into operational materials
Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
Experienced in working with knowledge management and ticketing systems
Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
Adapt at managing multiple priorities and embracing change with ease.
Bachelor's degree in a related field.

💡 Responsibilities

Collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into operational employee facing content.
Work closely with Accounting, Billing, and Invoicing teams to collect and convert complex financial information into documentation that is clear, actionable, and easy to find.
Assist in managing the Financial Operations knowledge management roadmap and contribute to the completion of projects within the roadmap.
Collaborate with accounting teams to implement and maintain KM processes and standards.
Support various financial operations projects and initiatives, ensuring their successful execution.
Assist in monitoring and reporting on KPIs to evaluate KM effectiveness, sharing insights with the organization.
Participate in identifying and implementing improvements in KM processes and technology.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Project Management Data Analysis Jira Tableau Financial Management Content management Communication Skills Collaboration Accounting Data visualization Process improvement Confluence

Posted about 5 hours ago

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🔥 Senior Manager, Patient Support Services Operations

Posted about 6 hours ago

📍 United States of America

💸 132400.0 - 216000.0 USD per year

🔍 Pharmaceutical

🏢 Company: careers

🔧 Requirements

10 years of pharmaceutical experience
Minimum of 5 years of experience with working with IT / development teams to implement patient support programs
Bachelor's degree
Launch experience within the Cell/Gene or Rare Disease space

💡 Responsibilities

Support the Director, Operational Excellence in the development of our first gene therapy patient support program by understanding the intricacies of the CTG space and aligning program objectives with operational execution
Develop, create, and launch program SOPs, job aids, call guides, correspondences and materials (i.e., content and processes) for these support programs and have experience obtaining approvals through MLR committees.
Demonstrate a strong understanding of patient services, including business processes, operational flows, program design, and operational challenges and apply knowledge to PSS CRM system design and end user experience.
Act as a liaison and facilitate communication between cross-functional teams, including PSS Leads/IT, Data and Analytics, PSS Innovations, and relevant field teams, to build business processes within the CRM and help address technical challenges or requirements.
Work closely with Director, Ops Excellence to define business requirements and program objectives, map out their current workflows, identify areas for continuous improvement, and conduct impact analysis.

Leadership Project Management SQL Business Intelligence Data Analysis Salesforce Cross-functional Team Leadership Operations Management Business Operations Communication Skills Agile methodologies Cross-functional collaboration Market Research Process improvement CRM Data modeling Change Management

Posted about 6 hours ago

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🔥 Manager, Complex Claims

Posted about 20 hours ago

📍 Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C.

🧭 Full-Time

💸 92880.0 - 129000.0 USD per year

🔍 Health Insurance

🏢 Company: Oscar Health👥 1001-5000💰 $140,000,000 Private over 4 years ago🫂 Last layoff about 5 years agoHealth Insurance InsurTech Insurance Health Care

🔧 Requirements

4+ years leading, coaching and developing direct reports in a claims environment
4+ years of experience analyzing data to solve complex claims problems
2+ years experience designing, implementing and improving business workflows

💡 Responsibilities

Be the subject matter expert for Claims operations through knowledge and expertise of Oscar’s claim platform, claim regulatory requirements and operational workflows
Manage a complex portfolio of initiatives and deliverables and proactively identify areas of opportunity to improve key performance indicators
Develop team workflows and guidelines that produce consistent and measurable outcomes; train, teach and mentor team members to become more proficient and effective.
Lead teams for the review of highly specialized claims processing including: high cost claims, transplants, COB and other third-party insurance
Conducting detailed information gathering, analysis and investigation to find solutions, and reporting to senior leaders on complex claims trends and developments
Compliance with all applicable laws and regulations
Other duties as assigned

Leadership Project Management Data Analysis People Management Process improvement

Posted about 20 hours ago

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🔥 Senior Project Manager, Customer Experience

Posted about 21 hours ago

📍 United States

🧭 Full-Time

💸 81500.0 - 122500.0 USD per year

🏢 Company: GoFundMe👥 251-500💰 Series A almost 10 years ago🫂 Last layoff over 2 years agoInternet Crowdfunding Peer to Peer

🔧 Requirements

5-7 years of experience in digital customer success, enablement, or learning and development
Experience with ClickUp, Salesforce, Skilljar, and designing presentation decks
Bachelor’s degree preferred
Proactively identifies opportunities and challenges
Strong collaborator with influence and alignment skills
Organized and efficient in managing multiple projects
Strategic thinker who balances vision and execution
Adaptable, open-minded, and eager to test new ideas
Self-motivated and resourceful in independent work

💡 Responsibilities

Drive the evolution of the high-touch Gross Donation Volume Realization (GDVR) strategy for Emerging customers
Define and implement innovative high-touch engagement strategies that increase campaign launches and maximize donation impact
Connect 1:1 with high-touch customers to accelerate campaign launches
Use data and informed judgment to tailor strategies in ambiguous or evolving customer scenarios, often requiring creative problem-solving where minimal precedent exists
Analyze and synthesize insights from high-touch initiatives to establish best practices and inform decision-making
Lead and facilitate cross-functional workshops to influence strategy, surface opportunities, and drive alignment across teams
Innovate and scale live training solutions that enhance customer activation and contribute to a more efficient, scalable engagement model
Influence Content Design and Lifecycle Marketing’s scaled strategy based on high-touch insights
Partner with the Operations team to develop scalable solutions for tracking and managing GDVR
Lead the end-to-end project management of Scaled CX product adoption initiatives, ensuring a cohesive, strategic approach across multiple products and teams
Develop and implement team processes that optimize workflows, establish clear accountability, and ensure the timely delivery of high-impact adoption content
Lead cross-functional collaboration with Scaled Project Management, Content Design, and Lifecycle Marketing to create and execute a comprehensive, scalable adoption strategy
Solution creative approaches as the subject matter expert to increase the adoption of core features
Influence product strategy by partnering with Product Marketing early in the product lifecycle to shape messaging, optimize launch strategies, and set adoption goals
Identify and address common adoption blockers and foster alignment across the CX, Product Marketing, and Product Management organizations
Continuously assess and refine Scaled CX adoption strategies, leveraging data-driven insights to optimize engagement and maximize impact
Drive product adoption and customer growth by developing strategic content aligned with customer lifecycle stages for Emerging and Commercial segments, with an emphasis on scalable, self-serve formats and automated delivery strategies
Analyze learning behavior trends to identify the most effective content formats and delivery methods, continuously optimizing the customer education experience
Deliver compelling live training experiences, leveraging expert public speaking and facilitation skills
Quickly generate high-impact content that simplifies complex product features
Strategize content needed for new Academy hubs to build customer trust and create habit loops
Monitor content performance to ensure resources have high engagement and impact; identify solutions to increase engagement
Expand expertise in customer education, leveraging insights from adult learning theory and instructional design to create scalable, high-impact training experiences
Reduce content gaps to promote a seamless customer experience

Project Management Agile Data Analysis Salesforce Project Coordination Cross-functional Team Leadership Strategy Content creation Content management Training Stakeholder management Process improvement Customer Success

Posted about 21 hours ago

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