- Establish and manage carrier performance tracking and improvement initiatives.
- Manage Carrier Analyst responsible for daily execution and capacity management.
- Identify service gaps and evaluate prospective carriers.
- Onboard new carriers and lanes including SOP development and rate negotiation.
- Identify bottlenecks in package flows to improve service levels.
- Act as SME for cross-border compliance and regulations.
- Own pick-up/drop-off master schedules.
- Partner with SFN team to identify facility requirements for expansion.
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