Online Chat Support Jobs

Troubleshooting

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🔥 Main Component Exchange (MCE) Technician

Posted about 1 hour ago

📍 Australia

🔍 Wind Turbine Services

🏢 Company: vernova_externalsite

🔧 Requirements

Either a qualified Electrician, holding appropriate Australian electrical license, with strong mechanical aptitude, or a Mechanical tradespersons, with electrical aptitude.
Proficient in fault finding electrical, mechanical, and hydraulic equipment.
Experience in overall wind farm operations and maintenance, installation, and heavy lift main component exchange.
Trained to an intermediate level in computer skills.
Must hold the appropriate eligibility, at date of application, to work in Australia (i.e. Permanent Resident of Australia or an Australian Citizen or New Zealand Citizen)
Ability and willingness to travel nationally or internationally for work and training, as a part of a 3 week on, 1 week off roster.

💡 Responsibilities

Work within small hands-on work groups during on site execution of MCE/UTR work
Execute MCE work as directed by the MCE Lead, involving major crane operations using GE MCE teams, local GE employees, third party contractors, and crane vendors
Inspect all major parts to ensure no damage and that they are the right type or configuration for the turbine
Check and validate Inventory Tooling, Parts, any other items required during MCE operations
Interpret the requirements of GE manuals, specifications, bulletins, and complete assigned tasks in accordance with GE work instructions
Complete all the necessary documentation with respect to MCE / UTR execution
Ensure data is collected to complete reports on executed MCE/UTR work.
Ensure all work is performed in accordance with the organization’s JSA, LOTO, EHS and associated policies/procedures
Report errors, violations, incidents, or problems immediately using GE reporting systems
Submit enquiries to Engineering to ensure technical issues are resolved, and answer questions from Management, Engineering, Sourcing and Project Teams as required
Make a conformance or non-conformance decision upon completion of inspections and report as required to MCE lead/FPM/CMS.
Form part of a roster to work weekends and nights if required or as directed by management
Perform high voltage switching operations according to site procedures as required
Be familiar with and follow all EHS policies, and procedures applicable to their job and report any injuries, spills, near misses or related incidents and any concerns about possible violations of this policy
Cooperate with GE investigations and EHS audits, and call attention to fellow employees of unsafe acts, and unsafe conditions and practices to their Manager, Supervisor, and EHS Manager/Coordinator
Complete all required EHS Training

Linux Troubleshooting Computer skills Scripting

Posted about 1 hour ago

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🔥 Infrastructure Support Analyst (Chicago)

Posted about 13 hours ago

📍 United States

💸 60000.0 - 100000.0 USD per year

🏢 Company: MEMX👥 51-100💰 Series D over 2 years agoInternet Developer Tools Education Medical Device Information Technology

🔧 Requirements

Associates degree or similar experience level preferred
Basic understanding of programming concepts and desire to learn specific programming languages (java, python, etc.)
Mac OS, Linux and iOS familiarity preferred.
Ability to work out of our Chicago data center 2-3 days per week (Data Center work-day hours will be 5:00pm-10:00pm CT)
Ability to travel to other data center locations occasionally
Broad systems thinking - understands the connections and relationships across functions and entities for both internal and external constituencies.
Desire to learn more about finance, exchanges, and markets.
Will thrive in a fast-paced work environment
Knowledge of Ansible preferred

💡 Responsibilities

Work from the Chicago MEMX Data Center 1:00pm - 9:00pm CT 2-3 days per week with remaining days spent working remotely
Configure data center gear, run cables, replace, and repair servers/network gear
Work with Data Center Operations team to build out new data centers
Monitor data center technology and address issues as they occur
Prepare write-ups and documentation as issues develop to support future troubleshooting needs
Research technical problems and identify, implement, and communicate technical fixes.

Mac OS X Linux Networking Troubleshooting Ansible Scripting

Posted about 13 hours ago

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🔥 Staff Technical Account Manager - ADMS

Posted about 13 hours ago

📍 Australia

🔍 Software Development

🏢 Company: vernova_externalsite

🔧 Requirements

Bachelor in Electrical Engineering/Computer Science
Strong oral and written communication skills.
Technical experience supporting or delivering GEV ADMS Series 6 PowerOn Advantage
Technical Experience of IT software support Linux, Oracle

💡 Responsibilities

Provides account management for Premier Support and Escalated accounts.
Develops and drives action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Digital software solutions.
May be utilised directly on support cases where relevant.
Developing specialised knowledge in their discipline.
Serves as best practice/quality resource.
Has awareness of latest technical developments in own area.
Contributes towards strategy and policy development and ensure delivery within area of responsibility.

Project Management Oracle Communication Skills Customer service Linux Account Management Training Troubleshooting Technical support Scripting Customer Success

Posted about 13 hours ago

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🔥 Moen Bi-Lingual (English/Spanish) Customer Service Representative

Posted about 14 hours ago

📍 US and US territories

🧭 Full-Time

💸 31000.0 - 44000.0 USD per year

🔍 Customer Service

🔧 Requirements

High School diploma or equivalent required.
2 years experience in a contact center or other fast-paced customer service environment required.
Excellent professional communication skills required, both verbal and written.
Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus.
Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation.
Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork.
Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy.

💡 Responsibilities

Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Moen Incorporated
Manages inbound calls from Spanish and/or English speaking consumers from the US and US territories.
Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution
Efficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Moen
Maintains professional composure during interactions
Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
Records consumer demographics, product information, and troubleshooting efforts as required
Performs other duties and/or special assignments as needed

Communication Skills Customer service Written communication Microsoft Office Suite Problem-solving skills Teamwork Verbal communication Troubleshooting Active listening Computer skills Technical support

Posted about 14 hours ago

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🔥 Manager, Customer Support Operations

Posted about 14 hours ago

📍 Canada

🧭 Full-Time

💸 95000.0 - 120000.0 CAD per year

🔍 Software Development

🏢 Company: Mozilla👥 5001-10000💰 $300,000 Angel over 20 years ago🫂 Last layoff 7 months agoInternet Open Source Web Browsers Software Browser Extensions

🔧 Requirements

7+ years experience in customer support roles, including at least 3 years in a leadership or management capacity.
Hands-on experience administering support platforms (Zendesk preferred).
Proven success building or scaling support operations in a startup or growth-stage company.
Experience with technical product support and payment/billing support.
Strong communication skills and comfort working with distributed, cross-functional teams.
Experience supporting freemium, open-source, or B2C SaaS products.

💡 Responsibilities

Define workflows, service levels, and processes for both technical and billing/donor support.
Own tools like Zendesk (or similar)—set up macros, triggers, automations, and reporting.
Develop unified approaches across our free desktop and mobile apps and our paid web-based services.
Partner with our Community Team to empower, recognize, and harness the energy of our global volunteer helpers.
Expand our knowledge base and explore smart automation and AI tools to improve deflection and self-help.
Identify and oversee any outsourced support partners as needed.
Define the tone, voice, and overall philosophy of user-facing help.
Monitor key metrics like response time, CSAT, and ticket volume; use insights to improve efficiency and satisfaction.
Work closely with product and engineering to resolve issues and advocate for user needs

Project Management HR Management Product Operations Cross-functional Team Leadership Operations Management Communication Skills Analytical Skills Customer service RESTful APIs Documentation Troubleshooting Team management Technical support Customer support SaaS Budget management

Posted about 14 hours ago

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🔥 Customer Experience Specialist 1

Posted about 14 hours ago

📍 United States

🔍 Customer Service

🔧 Requirements

6+ months customer service experience in a fast-paced, collaborative, team environment
HS Diploma or GED required
Strong written and verbal communication skills
Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
Ability to multi-task, prioritize, and manage time efficiently

💡 Responsibilities

Demonstrates basic knowledge of the product and product features for one assigned brand.
Demonstrates basic knowledge of internal processes and system tools.
Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal.
Gain proficiency in product to understand the needs and expectations of customers.
Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed.
Act as customer liaison when working with cross-functional teams to resolve customer requests.
Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary.
Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.
Utilize and manage appropriate ERP business systems.
Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution.
Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business.
Meet all service level agreements as assigned.
Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.

Communication Skills Customer service Microsoft Office Written communication Multitasking Verbal communication Troubleshooting Active listening Data entry Computer skills CRM

Posted about 14 hours ago

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🔥 949 | Senior Backend PHP Developer

Posted about 15 hours ago

📍 Poland, Georgia, Armenia, Spain, Moldova, Republic of

🔍 Software Development

🏢 Company: Intetics👥 501-1000 IT Services and IT Consulting

🔧 Requirements

Excellent knowledge of modern versions of PHP
Experience working with relational databases
Experience maintaining applications on Linux platforms in cloud environments
Experience integrating with third-party APIs, deep familiarity with REST and the HTTP protocol
Experience being on-call and supporting the most technically difficult challenges facing customers
Background following Agile/Scrum methodologies in a professional setting
Demonstrated experience with technical troubleshooting

💡 Responsibilities

AWS Backend Development PHP Agile Cloud Computing REST API Linux Teamwork Troubleshooting

Posted about 15 hours ago

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🔥 Senior Support Representative (PST)

Posted about 15 hours ago

📍 United States

🧭 Full-Time

💸 70000.0 - 93000.0 USD per year

🔍 Healthcare Technology

🔧 Requirements

5-8 years of experience in similar customer-facing roles at a software as a service business
Strong foundational understanding of single sign-on, billing and invoicing, modern browsers and mobile operating systems, email deliverability, DNS records, and reading log files
Excellent writing skills
Organized and self-directed
Strong problem-solving skills

💡 Responsibilities

Provide customer support via email
Troubleshoot potential bugs
Document feature requests
Analyze customer data
Help customers get started with the product
Collaborate with the team
Provide phone support when needed

Problem Solving Customer service RESTful APIs Written communication Excellent communication skills Troubleshooting Active listening Technical support Customer support SaaS

Posted about 15 hours ago

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🔥 Tier 1 Support Specialist (Remote -U.S.)

Posted about 16 hours ago

📍 United States

🔍 Healthcare

🏢 Company: PerfectServe👥 251-500💰 Private about 7 years agoMedical Hospital Mobile Health Care

🔧 Requirements

Willingness and excitement to work evenings or overnights and/or weekends
Strong technical aptitude
Excellent written and verbal communication skills
Excellent analytical and troubleshooting skills
Ability to work in a fast-paced environment and successfully prioritize competing tasks
High customer empathy and exceptional customer service skills
Access to high-speed internet

💡 Responsibilities

Field incoming client communications via phone, chat, and our online customer portal
Help end-users administer their PerfectServe applications
Train end users on how best to use PerfectServe’s phone, mobile, and web applications
Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users
Build and revise new user accounts based on established standards and best practices
Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues

SQL Communication Skills Analytical Skills Problem Solving Customer service RESTful APIs Troubleshooting JSON Technical support Scripting Customer support

Posted about 16 hours ago

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🔥 Engenheiro de Campo - Passo Fundo - RS

Posted about 17 hours ago

📍 Brazil

🔍 HealthCare

🏢 Company: GEHC_ExternalSite

🔧 Requirements

Completed degree in Biomedical, Electronics, or similar.
Technical analytical skills.
Field Service experience with medical equipment.
Extensive knowledge of a specific modality or multiple modalities.
Proficiency in English.
Ability to work independently with minimal instruction.
High standards and quality of work.
Initiative and motivation.
Effective work planning and organization.
Excellent communication skills, listening skills and interpersonal skills.

💡 Responsibilities

Maintain all specific models in a modality in the designated area.
Provide total system-level solutions to complex problems.
Daily interface with doctors and technicians regarding equipment status.
Act to ensure the satisfaction of primary customers.
Assist with Sales visits.
Help train others when needed; identify Sales opportunities and communicate with the account team.
Provide assistance to the growth and direction of the company in its geographical area.
Be responsible for the Guarantee and cost control of PMS contracts.
Complete all administration tasks responsibly and on time.
Ensure the timely completion of FMI and PMS inspection documentation for assigned accounts.
Play a leadership role in complex and multifunctional spaces.
Share best practices.
Maintain effective quality systems and programs in accordance with the ISO 9001 standard.

Embedded Systems Customer service Troubleshooting Technical support

Posted about 17 hours ago

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