Remote Customer Service Jobs

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🔥 Lead Business Operations Analyst

Posted about 6 hours ago

📍 United States

💸 84000.0 - 132000.0 USD per year

🔍 Software Development

🏢 Company: external

🔧 Requirements

Bachelor’s degree in highly related field; Advanced degree a plus.
General knowledge of FICO products and how they work together.
Detail-oriented and process-focused, with excellent communication skills at the Executive Level.
Collaborative style; partner well with cross-functional teams to solve problems and complete complex deliverables within tight time frames.
Effective time management skills with the ability to juggle multiple tasks/projects simultaneously.
Must be proficient in Microsoft Office Packages, advanced level preferred for Word, Excel and PowerPoint.
An ability to balance detail-orientation as well as big picture thinking and strategy.
Able to work extended schedules during the month and quarter end cycles.
Experience working with SFDC CPQ and other sales related systems including data enrichment tools preferred.

💡 Responsibilities

Collaborate with and lead cross functional teams to ensure an end-to-end Architecture Review process adherence for every applicable opportunity.
Screen Solution Designs to determine if they fall within existing standards or require review.
Manage Solution Architecture Salesforce cases to ensure cases are opened as necessary and assigned to the appropriate resource within the specified SLA.
Follow up to ensure Architecture creation happens within the specified SLA.
Work with Architects and Presales consultants to ensure all appropriate documentation is completed prior to submission to the Architecture Review Committee.
Screen Architecture Review Materials for completeness and determine appropriate reviewer from relevant internal organizations (Product Management, Engineering, GTS, Information Security, Professional Services, etc.) based on technical architecture, product/cloud readiness, infrastructure requirements, and special security requirements.
Manage communication with the Review team, facilitate and moderate initial discussion between the Review team and the Requestor via email, and determine meeting(s) as necessary.
Ensure the review is completed within the SLA and schedule and moderate reviews via Zoom meeting as necessary.
Collect responses from the Review Committee and consolidate and summarize the final response.
Develop Action Plans as needed for “No” decisions and conditional approvals and manage the Actions Plans through to completion to ensure they are being executed.
Provide Results to the requestor including any action plans and conditional approvals.
Catalog all documentation in the Architecture Review Repository.
Conduct regular reviews via the established cadence to ensure the approved solution architecture is adhered to through pricing and implementation.
Cross trained as bench strength for the Proposal Team as needed.
Produce reports/dashboards and communicate on a regular cadence to relevant stakeholders.

Data Analysis Salesforce Cross-functional Team Leadership Business Operations Communication Skills Analytical Skills Microsoft Excel Microsoft Office Time Management Problem-solving skills Reporting Process improvement

Posted about 6 hours ago

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🔥 Grupo QuintoAndar | Tech Lead Manager (AI Core Platform)

Posted about 6 hours ago

📍 Brazil

🧭 Full-Time

🔍 Software Development

🏢 Company: Grupo QuintoAndar

🔧 Requirements

Solid understanding of the engineering challenges of deploying machine learning systems to production;
Solid understanding of systems, software and data engineering best practices;
Proficiency with cloud-based services;
Proficiency in Python or another major programming language;
Have experience building backend systems, event driven architectures and rest/http applications
Have experience building solutions with LLMs (RAG, fine-tuning);
Have experience building AI agents and AI powered applications, familiarity with agentic frameworks (LangGraph, LangChain, AutoGen, CrewAI);
Experience leading teams and managing careers.

💡 Responsibilities

Lead a small team of Data Scientists and Machine Learning Engineers to build solutions based on AI/ML.
Be a technical reference to the team, including doing hands-on engineering work.
Shaping the technical direction of our products, translating business requirements into solutions.
Discuss business requirements with the Product Manager and other stakeholders.

AWS Backend Development Docker Leadership Project Management Python Software Development SQL Artificial Intelligence Cloud Computing Kubernetes Machine Learning Software Architecture Algorithms Data engineering Data science Data Structures REST API Communication Skills CI/CD Agile methodologies RESTful APIs Excellent communication skills Problem-solving skills Team management Technical support Data modeling

Posted about 6 hours ago

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🔥 Customer Delight Specialist

Posted about 7 hours ago

📍 North and South America

🧭 Full-Time

💸 40000.0 - 65000.0 USD per year

🔍 Software Development

🏢 Company: Superhuman

🔧 Requirements

1-2+ years of experience in customer-facing roles with a technical software product
Excellent Communicator
Proactive positivity
Curiosity
Delight and Empathy
Remarkable Quality
Relationship Builder
Persistence
Ownership
Bias to Action
Cares Deeply, Communicates Directly
Growth Mindset
AI Enthusiast

💡 Responsibilities

Become Superhuman's most knowledgeable product expert
Excite, educate, and encourage customers to make them brilliant at email
Communicate with customers to solve their problems and improve their lives
Be the voice of our customers, and evangelize internally for what they need
Influence our product and growth strategy to further delight our customers
Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
Go above and beyond by creating bespoke moments of delight

Communication Skills Customer service Relationship building Problem-solving skills Empathy Troubleshooting Active listening Technical support CRM Customer support Customer Success SaaS

Posted about 7 hours ago

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🔥 Utility Bill Pay Analyst

Posted about 7 hours ago

📍 United States

💸 85000.0 - 97000.0 USD per year

🔧 Requirements

Strong analytical skills.
Excellent communication abilities.
Experience in utility management or related fields.

💡 Responsibilities

Serve as the primary point of contact between the 3rd party bill processor and the client.
Monitor and manage the end-to-end utility bill pay process.
Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
Review and validate utility bill data received from the 3rd party processor.
Ensure accuracy and completeness of billing information.
Identify and investigate discrepancies or anomalies in billing data.
Ensure bill processor stores all invoices, making it accessible for review by JLL.
Coordinate with the 3rd party processor to resolve billing errors or discrepancies.
Communicate with client representatives and internal finance director to address billing queries or concerns.
Manage escalations and ensure timely resolution of complex issues.
Generate regular reports on utility consumption, costs, and payment status.
Analyze billing trends and provide insights to the client.
Forecast utility cost yearly, utilizing historical bill data.
Prepare ad-hoc reports as requested by the client or management.
Identify opportunities to streamline the bill pay process.
Collaborate with the 3rd party processor to implement process enhancements where gaps are identified.
Suggest and implement improvements to increase efficiency and accuracy.
Maintain strong relationships and regular communication with client contacts.
Conduct regular meetings to review billing processes and address concerns.
Provide excellent customer service and prompt responses to client inquiries.
Ensure compliance with relevant regulations and internal policies.
Participate in audits of the bill pay process and provide insight when needed.
Maintain accurate documentation of all processes and transactions.
Liaise with the 3rd party bill processor to ensure quality service delivery.
Monitor vendor performance against contractual obligations.
Participate in vendor review meetings and contract negotiations as needed.
Serve as a subject matter expert for utility bill management systems.
Coordinate with IT teams for system updates or integrations.
Train client personnel on relevant systems and processes as needed.

SQL Data Analysis Communication Skills Analytical Skills Microsoft Excel Customer service Compliance Problem-solving skills Reporting Client relationship management Budgeting Data entry Process improvement Financial analysis

Posted about 7 hours ago

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🔥 Sr Employment Counsel

Posted about 7 hours ago

📍 AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

💸 142500.0 - 188800.0 USD per year

🏢 Company: Vacasa👥 5001-10000💰 $30,000,000 Post-IPO Debt 10 months ago🫂 Last layoff about 1 year agoTravel Accommodations Vacation Rental Property Management Real Estate

🔧 Requirements

J.D. with active membership in at least one U.S. state bar.
At least 5-8 years experience practicing law.
A generalist who has experience with labor & employment law and employment litigation in both a law firm and/or in-house setting.
Experience supporting franchised companies and/or experience advising on employment matters during M&A transactions is desirable.
Experience with Canadian employment law is a plus.
A strong work ethic and a drive for innovation.
Ability to maintain strong working relationships with demanding internal clients with different workstyles and in different locations.
Proactive and practical problem-solver.
Detail oriented.
Confident, mature, and calm under fire.
Ability to work efficiently and manage competing priorities.
Experience working in a legal capacity in hospitality/vacation rental management is a plus.
Expertise with Google Suite, Microsoft Office, Excel, PowerPoint, and online research tools.
Expertise with eDiscovery, matter management, and legal billing software.

💡 Responsibilities

Provide legal advice and counseling on various employment issues including: hiring, performance management, employee and labor relations, terminations and other disciplinary actions, discrimination and harassment laws, leaves of absence and accommodations, wage and hour compliance, internal investigations, and employee communications.
Develop, draft and implement a variety of workplace policies, employee training content and employment-related templates and agreements in collaboration with Human Resources and other functions as appropriate.
Investigate, negotiate, and resolve pre-litigation claims and administrative charges.
Support the defense of employment-related litigation, including responding to attorney demand letters, effectively negotiating the resolution of claims, working with outside counsel and making recommendations to Vacasa’s Head of Litigation & Disputes.
Monitor employment law changes to help ensure that company policies and practices are compliant.
Provide training and resources to non-legal staff.
Other duties, as assigned.

HR Management Microsoft Excel Microsoft Office Negotiation Attention to detail Written communication Compliance Problem-solving skills Verbal communication Training Active listening Cross-functional collaboration Risk Management

Posted about 7 hours ago

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🔥 Estimator - Work From Home

Posted about 8 hours ago

📍 National Capital Region, Philippines

🔍 Construction

🏢 Company: Twoconnect

🔧 Requirements

Bachelor’s degree, Certificate or Diploma in Construction Management, Estimating, or a related field.
2+ years of experience in estimating, preferably in steel fabrication or commercial construction.
Strong understanding of structural and architectural steel, particularly in high-rise or commercial projects.
Ability to read architectural and engineering drawings, including IFC and 3D model files.
Proficient with estimating software including EstimateOne, Bluebeam, Aconex, and Dropbox.
Strong attention to detail and ability to manage multiple deadlines per day.
Excellent written and verbal communication skills.
Self-motivated and able to work independently in a deadline-driven environment.
Background in commercial construction or building services is desirable.
Familiarity with fabrication shop workflows and lead times advantageous.

💡 Responsibilities

Estimate 1–5 projects per day, using EstimateOne and direct email requests.
Interpret scope packages from the Estimating Manager and tender documentation.
Prepare detailed, itemised quotes for architectural and structural steel components.
Review and interpret PDF drawings, IFC files, and 3D models.
Assess take-offs from architectural and structural documents using Bluebeam.
Price and scope components such as handrails, balustrades, louvres, sunhoods, stairwells, and other fabricated items.
Work on projects involving both internal and external high-rise applications.
Liaise with internal teams to confirm material requirements and fabrication capabilities.
Maintain clear digital records of quotes, documents, and correspondence using Dropbox and Aconex.
Collaborate with project managers, clients, and architects as needed during the tendering phase.
Other role-specific duties as they arise.

Project Management 3D Modeling - Rhino Adobe InDesign Adobe Photoshop Autodesk Autocad Microsoft Excel Microsoft Office Attention to detail Written communication Problem-solving skills Verbal communication

Posted about 8 hours ago

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🔥 Remote Sales Agent - Life Insurance

Posted about 8 hours ago

📍 Georgia

🧭 Full-Time

🔍 Life Insurance

🏢 Company: The Weatherspoon Agency- TWA Career

🔧 Requirements

Must currently reside in Georgia.
Must be eligible to obtain a state life insurance license (we provide guidance and support).
Strong communication skills, organized, and comfortable working remotely.

💡 Responsibilities

Speak with members who have requested information about their benefits.
Educate clients on available insurance options (life, accident, hospital).
Help them enroll in the right coverage based on their needs.
Follow up with policyholders and maintain compliance records.

Communication Skills Customer service Microsoft Office Attention to detail Organizational skills Written communication Compliance Adaptability Relationship building Problem-solving skills Verbal communication Training Active listening Ability to learn Sales experience Computer skills Lead Generation Mentorship CRM

Posted about 8 hours ago

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🔥 Technical Support Specialist

Posted about 8 hours ago

📍 United States

🧭 Full-Time

🔍 Hospitality

🏢 Company: Duetto Research

🔧 Requirements

2+ years of experience in the hospitality industry or hospitality technology space.
Prior hotel operations or revenue management exposure is highly valuable.
Experience translating hospitality business needs into technical support solutions is a strong plus.
Prior experience in technical support, including familiarity with ticketing/case management systems, data analysis, and troubleshooting integrations.
Comfortable using tools like Excel, XML, or APIs to investigate data-related issues.
Able to quickly learn new systems, adapt to evolving product features, and address unique customer scenarios.
Excellent written and verbal communication skills.
Able to work effectively in a fully remote environment, leveraging collaboration tools (e.g., Slack, Google Meet) to stay connected and maintain productivity.
Demonstrated ability to share knowledge and best practices, contributing to a supportive team culture.
Proven ability to handle changing priorities, adapt to new challenges, and remain calm under pressure.
Strong critical thinking skills to diagnose issues, identify root causes, and develop creative solutions.

💡 Responsibilities

Self-assign cases within your skill set while continually taking on more complex issues to grow your expertise.
Investigate and resolve a wide range of technical inquiries, from data discrepancies and integrations to user interface guidance.
Manage approximately 125 cases per month across the full suite of Duetto products, ensuring timely and accurate solutions.
Resolve cases by leveraging or creating a knowledge article to expand our Resource Hub.
Author at least two new articles per month to enhance our knowledge base and enable self-service.
Engage in Swarming sessions where Specialists collectively troubleshoot complex or unfamiliar issues.
Ask for help when needed and offer your expertise to teammates, fostering a supportive, solution-oriented environment.
Recognize when customer-reported issues stem from software defects.
Accurately document and escalate these findings to the R&D team, ensuring prompt attention and resolution.
Communicate clearly, empathetically, and professionally throughout the case lifecycle.
Provide guidance that is easy for customers to understand, regardless of their technical background.

SQL Data Analysis API testing Communication Skills Customer service Adaptability Problem-solving skills Troubleshooting JSON Data entry Technical support Customer support SaaS

Posted about 8 hours ago

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🔥 Virtual Assistant

Posted about 9 hours ago

📍 Indonesia

🏢 Company: Anypear

🔧 Requirements

Strong organisational skills with the ability to multitask effectively
Excellent English written and verbal communication skills
Ability to work independently and take initiative with problem-solving skills
Excel at time management and prioritisation
Are highly organised, detail-oriented, and take pride in delivering high-quality work
Tech-savvy and comfortable with tools like Google Workspace, Trello, Slack and others
Access to your own computer/laptop and a reliable internet connection

💡 Responsibilities

Inbox Management: Organise, respond, and automate emails like a master communicator
Calendar & Schedule Management: Manage calendar, appointments and keep things running on time
Systems & Organisation: Develop and maintain digital filing systems, SOPs, and workflows
Project Coordination: Coordinate tasks and deadlines across multiple projects, follow up with clients and help move things forward
Research: Assist in research tasks and data entry
Documentation: Prepare and format professional documents, reports, presentations, and spreadsheets

Communication Skills Microsoft Excel Customer service Attention to detail Organizational skills Time Management Written communication Multitasking Documentation Problem-solving skills MS Office Verbal communication Reporting Active listening Strong communication skills Data entry Computer skills Research skills English communication

Posted about 9 hours ago

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🔥 Revenue Specialist III, ROPS

Posted about 9 hours ago

📍 United States of America

💸 41600.0 - 64480.0 USD per year

🔍 Healthcare

🏢 Company: dkc_external

🔧 Requirements

High School Diploma or equivalent required
2 years of healthcare experience in Revenue Operations or experience working with a variety of health care insurance payers is preferred
Experience with using Microsoft Word, Excel, Access and Outlook
Excellent communication skills: (Written & Verbal). The position involves regular communication with insurance payers, internal teams, and customers
Excellent decision making and problem-solving skills: Patient account and every insurance payer is different. The ability to think through a situation and carefully identify the best action to take is critical to be successful at this role
Ability to adapt quickly and manage stress: Our environment can change quickly and on a daily basis. Adapting and managing stress is important for success
Relationships Building: Working in teams and with other departments is central to this position

💡 Responsibilities

Research and input system architecture changes for insurance setup objects in support of generating revenue and claims for billing
Implement and resolve highly complex payer contract requirements into DaVita’s systems
Respond to internal teams’ inquiries on contract, revenue, plan management and billing attributes
Perform duties for the revenue operations department related to either contract management, revenue management or insurance plan management including billing templates (i.e. UB04, HCFA 1500)
Communicate with insurance payers to understand network coverage, relationships and contract terms to ensure timely and accurate reimbursement for dialysis services rendered at our clinics
Process payer, partner and customer requests to ensure center and payer information is loaded into the billing system for accurate billing including single patient agreements
Respond timely and accurately to payer communications and bulletins
Collaborate with other revenue operations teams to ensure seamless processes across teams
Help identify process changes and opportunities for continuous improvements
Always maintain current system setup attributes, including new technology, and charge master items
Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies
Understand how setup objects/contract/payer requirements and system logic tie together in the billing system by collecting, analyzing, interpreting and summarizing data from source systems
Attend team meetings, phone conferences, and training as scheduled
May be asked to work overtime as needed
Know, understand and follow teammate guidelines, employment policies, and department or company procedures

SQL Data Analysis Communication Skills Analytical Skills Attention to detail Problem-solving skills Process improvement

Posted about 9 hours ago

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