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Operations Management

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🔥 Manager, Customer Support Operations

Posted about 11 hours ago

📍 Canada

🧭 Full-Time

💸 95000.0 - 120000.0 CAD per year

🔍 Software Development

🏢 Company: Mozilla👥 5001-10000💰 $300,000 Angel over 20 years ago🫂 Last layoff 7 months agoInternet Open Source Web Browsers Software Browser Extensions

🔧 Requirements

7+ years experience in customer support roles, including at least 3 years in a leadership or management capacity.
Hands-on experience administering support platforms (Zendesk preferred).
Proven success building or scaling support operations in a startup or growth-stage company.
Experience with technical product support and payment/billing support.
Strong communication skills and comfort working with distributed, cross-functional teams.
Experience supporting freemium, open-source, or B2C SaaS products.

💡 Responsibilities

Define workflows, service levels, and processes for both technical and billing/donor support.
Own tools like Zendesk (or similar)—set up macros, triggers, automations, and reporting.
Develop unified approaches across our free desktop and mobile apps and our paid web-based services.
Partner with our Community Team to empower, recognize, and harness the energy of our global volunteer helpers.
Expand our knowledge base and explore smart automation and AI tools to improve deflection and self-help.
Identify and oversee any outsourced support partners as needed.
Define the tone, voice, and overall philosophy of user-facing help.
Monitor key metrics like response time, CSAT, and ticket volume; use insights to improve efficiency and satisfaction.
Work closely with product and engineering to resolve issues and advocate for user needs

Project Management HR Management Product Operations Cross-functional Team Leadership Operations Management Communication Skills Analytical Skills Customer service RESTful APIs Documentation Troubleshooting Team management Technical support Customer support SaaS Budget management

Posted about 11 hours ago

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🔥 Manager, Customer Support Operations

Posted about 11 hours ago

📍 Canada, US

🧭 Full-Time

💸 110000.0 - 130000.0 USD per year

🔍 Customer Support Operations

🏢 Company: Mozilla👥 5001-10000💰 $300,000 Angel over 20 years ago🫂 Last layoff 7 months agoInternet Open Source Web Browsers Software Browser Extensions

🔧 Requirements

7+ years experience in customer support roles, including at least 3 years in a leadership or management capacity.
Hands-on experience administering support platforms (Zendesk preferred).
Proven success building or scaling support operations in a startup or growth-stage company.
Experience with technical product support and payment/billing support.
Strong communication skills and comfort working with distributed, cross-functional teams.
Passion for empowering users—through documentation, automation, and community engagement.
Experience supporting freemium, open-source, or B2C SaaS products.
A collaborative mindset and willingness to build systems from the ground up.

💡 Responsibilities

Define workflows, service levels, and processes for both technical and billing/donor support.
Own tools like Zendesk (or similar)—set up macros, triggers, automations, and reporting.
Develop unified approaches across our free desktop and mobile apps and our paid web-based services.
Partner with our Community Team to empower, recognize, and harness the energy of our global volunteer helpers.
Expand our knowledge base and explore smart automation and AI tools to improve deflection and self-help.
Identify and oversee any outsourced support partners as needed.
Define the tone, voice, and overall philosophy of user-facing help.
Monitor key metrics like response time, CSAT, and ticket volume; use insights to improve efficiency and satisfaction.
Work closely with product and engineering to resolve issues and advocate for user needs

Leadership Operations Management Communication Skills Customer service Mentoring Training Team management Technical support Customer support SaaS Budget management

Posted about 11 hours ago

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🔥 Sr. Manager, North American Field Operations

Posted about 11 hours ago

📍 United States

🔍 ICS/OT Cybersecurity

🏢 Company: Dragos

🔧 Requirements

Experience leading and managing a team of field operations engineers/professional services engineers focused on hardware and software deployments.
Must have relevant industry experience (i.e., InfoSec or preferably ICS/OT Cybersecurity).
Should have a good understanding of IP networks, OSI model, Purdue model, ICS protocols; experience with Linux and scripting languages
Ability to serve customers according to Dragos' values; must have excellent communication skills and good customer-facing demeanor, and understand how to set customer expectations.
Experience managing delivery partners is a plus.

💡 Responsibilities

Lead the team responsible for planning and implementation of the Dragos Platform and other products in customers' environments, overseeing resource management, project delivery, and operational success metrics for North America.
Monitor the quality of services and customer satisfaction for all projects delivered.
Identify and develop programs to accelerate Platform usage and adoption.
Be accountable for financial goals and metrics, including bookings, revenue, gross margin, and utilization.
Own operational metrics such as time to deploy, customer satisfaction, and on-time completion of projects.
Support global operations development across regions (i.e., people, process, systems, and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies, and identifying continuous improvements.
Support the ongoing development of the partner strategy and ecosystem in partnership with our Channel team to maintain a global network of certified partners that deliver with consistent quality.
Be ready to step in, manage customer expectations, and locate cross-functional team members to resolve customer snarls; work together with other business leaders toward a common goal of strong customer relationships, excellent support, and customer satisfaction.
Act as an evangelist for Field Operations.
Work with Engineering and Product management to prioritize issue escalation and customer enhancement requests.
Drive technical documentation and content for internal and customer consumption.
Assist Dragos Intel and Professional Services on projects.

Leadership Project Management Cybersecurity Cross-functional Team Leadership Operations Management CI/CD Customer service Linux Account Management Relationship management Sales experience Team management Technical support Scripting Customer Success

Posted about 11 hours ago

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🔥 VP of Finance & Operations

Posted about 12 hours ago

📍 Alabama, Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Michigan, Nebraska, New Jersey, New York, Ohio, Oregon, Pennsylvania, Virginia, Washington

🧭 Full-Time

🔍 Software Development

🏢 Company: StyleSeat👥 51-100💰 Series C over 4 years agoPersonal Health Beauty Social Media

🔧 Requirements

10+ years of progressive financial leadership, including 5+ years in a senior/executive role with cross-functional operational oversight.
Proven success in scaling finance operations, driving growth-stage fundraising or investor relations, and partnering with C-level executives and Boards.
Deep experience managing teams across Finance, Compliance, Risk/Fraud, and Customer Experience in a fast-paced, data-driven organization
Exceptional command of financial modeling, business intelligence tools, and strategic planning methodologies.
Demonstrated ability to drive transformation, motivate teams, and build high-trust cultures.

💡 Responsibilities

Lead financial planning, analysis, and forecasting efforts in partnership with the CEO and senior leadership to support strategic decision-making and long-term planning.
Own the company’s financial model, ensuring robust scenario analysis, capital allocation strategy, and planning processes that drive ROI and sustainable growth.
Oversee preparation and presentation of monthly, quarterly, and annual financial reports, including PCAOB-audited financial statements.
Drive automation and enhancement of financial systems, tools, and operational workflows to improve insight, efficiency, and accuracy across the organization.
Manage cash flow, fundraising strategy, and liquidity planning in alignment with corporate goals.
Serve as the executive lead for investor relations and fundraising efforts, owning all communications and relationship management with current and prospective investors.
Lead the development of investor materials - including board decks, fundraising pitches, and performance reports - ensuring clarity, transparency, and strategic alignment.
Coordinate and manage the due diligence process, data room integrity, and cross-functional inputs for board meetings.
Provide executive oversight of the Fraud & Risk team, building and evolving fraud prevention programs that protect the platform and its users.
Develop internal controls, reporting frameworks, and proactive risk mitigation strategies to address evolving threats and maintain regulatory compliance.
Act as an executive sponsor of enterprise-wide compliance, ethics, and risk mitigation initiatives.
Lead the Customer Support and Success teams in setting and exceeding service benchmarks while enhancing efficiency and reducing operational costs.
Champion initiatives that improve customer satisfaction, retention, and lifetime value.
Ensure cross-functional alignment between operations and business objectives, continuously iterating on systems, tools, and metrics that drive excellence.

Leadership SQL Business Intelligence Data Analysis People Management Cross-functional Team Leadership Operations Management Financial Management Strategic Management Communication Skills Microsoft Office Accounting Compliance Reporting Budgeting Data entry Risk Management Data visualization Team management Stakeholder management Strategic thinking Financial analysis Data management Customer support Customer Success Budget management PowerPoint

Posted about 12 hours ago

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🔥 Territory Manager, Owned & Operated

Posted about 15 hours ago

📍 United States

💸 135000.0 - 155000.0 USD per year

🔍 Home Care

🏢 Company: Honor👥 1000-5000 Home Decor E-Commerce Sales

🔧 Requirements

4+ years of broad operational experience, including contributing to P&L management and leading or directly managing teams.
Proven success working in a growth-stage environment, taking initiative to improve operations, support change, and drive continuous improvement
Proven ability to execute territory-level initiatives that contribute to YoY revenue growth through improving client retention, increasing lead generation, and improving sales conversion amongst other initiatives.
Strong analytical skills, diving into complex data to uncover insights, turning them into real-world strategies and actionable steps to drive results and manage performance; with hands-on experience using Excel, and/or other BI tools.

💡 Responsibilities

Support the P&L for the assigned O&O territory, contributing to revenue growth and operational excellence.
Implement initiatives that contribute to organic YoY growth within the territory.
Collaborate with management and cross-functional teams to support strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively.
Implement operational playbooks that drive consistency and efficiency within the territory.
Execute standardized processes and resource allocation frameworks.
Support efforts to standardize reporting and data accuracy within the territory.
Support the implementation of new initiatives and operational models within the territory.
Contribute to data-driven processes within the territory.
Support and contribute to the development of teams aligned with Honor’s mission.
Execute goals and expectations set by management within the territory.
Support collaboration within the territory.

Leadership Data Analysis People Management Operations Management Business Operations Financial Management Communication Skills Analytical Skills Reporting Recruitment Sales experience Team management Lead Generation Strategic thinking Process improvement Data analytics Change Management

Posted about 15 hours ago

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🔥 Senior Trial Coordinator

Posted about 15 hours ago

📍 US

🧭 Full-Time

🔍 Clinical Research

🏢 Company: Lindus Health

🔧 Requirements

3+ years of experience in clinical research or trial coordination
Strong understanding of ICH/GCP and regulatory frameworks
Experience managing or mentoring team members is a big plus
High attention to detail and strong organisational skills
A bias toward action — you're proactive, resourceful, and solutions-focused
Comfortable working in a fast-paced, ever-evolving environment
You have high agency and a bias for action

💡 Responsibilities

Line manage and coach Trial Coordinators, providing feedback, guidance, and development opportunities
Act as the first point of escalation for TC issues, including systems and documentation challenges
Mentor and onboard new TCs, supporting their development into high-performing team members
Lead the setup of complex systems and workflows, including participant onboarding software and eTMF
Supporting trial coordination activity on complex trials
Ensure SOP and regulatory compliance across trial activities with regards to TC role and responsibilities
Support the Lead Trial Coordinator, Trial Leads and Senior Trial Managers by keeping all stakeholders updated and aligned
Maintain professional, participant-first communication in all external interactions
Identify and drive improvements to TC processes, documentation, and tooling
Help create a feedback loop between ClinOps and Product to build better tech-enabled trial delivery

Leadership People Management Project Coordination Operations Management Communication Skills Problem Solving Mentoring Attention to detail Organizational skills Written communication Compliance Teamwork Active listening Process improvement

Posted about 15 hours ago

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🔥 Service Operations Manager

Posted about 17 hours ago

📍 United States of America

💸 126000.0 - 201600.0 USD per year

🏢 Company: jobs-and-careers

🔧 Requirements

Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent.
Bachelor's / Master's Degree in Health Science, Architecture, Engineering, Business Management or equivalent.
Demonstrates strong leadership, team-building, communication, and interpersonal skills, with an analytical mindset focused on continuous improvement.

💡 Responsibilities

Mentor a high-performing team to foster a positive work environment that promotes teamwork and professional growth while ensuring clear communication and collaboration with stakeholders.
Develop and implement strategies to enhance service and installation, streamline processes for operational efficiency, and optimize resource allocation through data-driven approaches and collaboration.
Ensure exceptional customer experiences by maintaining high standards, promptly addressing concerns, and championing initiatives for service excellence and innovation.
Enforce quality standards through audits and cross-functional efforts, align service operations strategies with business objectives, and authorize key decisions to achieve seamless coordination and vendor management.
Define and adjust performance metrics, manage team talent through selection and development, and drive strategic projects for continuous improvement and operational success.

Leadership Project Management Data Analysis Cross-functional Team Leadership Operations Management Resource Planning Strategic Management Communication Skills Analytical Skills Problem-solving skills Team management Stakeholder management Process improvement Customer Success Budget management

Posted about 17 hours ago

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🔥 Senior Manager Business Management (US)

Posted about 17 hours ago

📍 United States

💸 110760.0 - 178880.0 USD per year

🔍 Business Management, Strategy & Support

🔧 Requirements

Undergraduate degree
10+ years relevant experience

💡 Responsibilities

Develops, communicates and implements a holistic strategy for own specific business management function in support of and integrated with the overall business strategy
Oversees / leads / manages and plans a work activities that may require alignment across multiple areas
Leads the team in the development and/or integrated implementation of policies / processes / procedures / changes across multiple functional areas

Leadership Project Management Business Analysis Business Intelligence Data Analysis Operations Management Strategy Financial Management Strategic Management Communication Skills Customer service Compliance Interpersonal skills Excellent communication skills Negotiation skills Risk Management Team management Stakeholder management Process improvement Budget management

Posted about 17 hours ago

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🔥 Vendor Management Associate

Posted about 18 hours ago

📍 The Philippines

💸 8400.0 - 9360.0 USD per year

🔍 Custom Apparel

🏢 Company: Fresh Prints👥 251-500 E-Commerce Fashion

🔧 Requirements

1-5 years of experience in Operations/Logistics
Strong analytical and organizational skills
Able to work on complex tasks under tight timelines
Able to make decisions without direct supervision
Fluent English & excellent communication skills

💡 Responsibilities

Resolving Stock Issue Tickets, Licensing Tickets and other Miscellaneous Tickets.
Act as a back-up for the Order Processing team if OS pool volume is low.
Work on Sample Order processing
Work on Printer Capacity Management System (PCMS) ratings updation
Adhoc Tasks during the slow season
Work on reporting tasks and projects
Responsible for sharing pricing quotes using available resources
Communicating & giving feedback to other teams; solving order issues and improving Licensing experience within Fresh Prints
Checking on timelines and licensing-related questions from Campus Managers
Order checks/Data entry for reporting; Conducting Shopify/Group order checks
Assignment of schools if proof comes in from the client directly

Project Coordination Operations Management Communication Skills Analytical Skills Microsoft Excel Problem Solving Attention to detail Organizational skills Time Management Multitasking Reporting Data entry

Posted about 18 hours ago

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🔥 Sr. Program Director - Operations, Federal Aviation

Posted about 22 hours ago

📍 United States

💸 167400.0 - 314500.0 USD per year

🔍 Federal Aviation

🔧 Requirements

BS degree in Engineering, Construction Management or Business (or equivalent)
15+ years of experience of broad and diversified experience in consulting, program management, and/or in operating roles in a business operations capacity in the Federal Aviation market, with specific recent experience and knowledge FAA, USACE, DoD, and other federal Agencies.
Successful Track Record of delivering services and programs via multiple contract types and procurements
Deep relationships with industry and associations across the Aviation sector
US Person required.

💡 Responsibilities

Keep abreast of overall business trends and define and execute long-term business and marketing strategies.
Work in coordination and collaboration with the sector revenue leaders on all essential activities including capture, procurement, margin expansion communication, compliance, and remediation.
Become a trusted dependable partner for sector program directorates and functional department (HR, Legal, Communications, IT, etc) and cross-markets.
Development of campaign(s) to better position Parsons in the market.
Leverage expertise in the federal contracting and federal polices to forecast future business opportunities, as well as define and develop related investment strategies.
Support on-going tactical efforts to pursue FAA related business efforts.
Support capture efforts, ensuring ‘execution minded’ proposals.
Work collaboratively with the existing FAA programs.
Collaborate with Supply Chain to identify and cultivate partners that will provide value to the company position for both market and individual benefit, as well as setting up strong supplier competitions
Provides leadership and guidance to the directorate level staff and BD and capture staff where applicable.
Oversee the development of pricing structures, as well as other contract terms and conditions as part of the capture process.
Negotiates contracts, including non-disclosure, teaming, technology, and sharing agreements with clients and partners in partnership with Contracts.
Keep abreast of national/international political and economic conditions that could affect our strategies and market development efforts.
Work in coordination and collaboration with both internal and external messaging and marketing to ensure that communication keeps up with the pace of innovation.
Drive program planning, business/financial planning, change management, measure results, and maintain alignment with business unit expectations.
Work with financial counterparts to develop Estimates at Completion and tracks financial and schedule performance on programs.
Establishes a management cadence for the organization that ensures performance to the financial, schedule, quality and safety goals of the company and customer.
Supports Program Reviews with targeted program engagement to enhance performance, quarterly financial deep dives of the portfolio, capture opportunity reviews and other executive reviews.
Participates in special projects and performs other duties as assigned.
Performs other responsibilities associated with this position as may be appropriate.

Leadership Project Management Business Development Data Analysis Cross-functional Team Leadership Operations Management Strategy Financial Management Strategic Management Communication Skills Analytical Skills Microsoft Excel Customer service Agile methodologies Mentoring Attention to detail Organizational skills Presentation skills Time Management Written communication Compliance Excellent communication skills Problem-solving skills MS Office Negotiation skills Verbal communication Relationship management Sales experience Market Research Risk Management Data visualization Team management Stakeholder management Data analytics Change Management Customer Success Budget management

Posted about 22 hours ago

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