Fresh Prints

👥 251-500 E-Commerce Fashion💼 Private Company

Fresh Prints is a company focused on providing exceptional customer service and high-quality print services. They are currently looking to hire a Customer Service Manager in the Philippines to enhance their customer experience.

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Jobs at this company:

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🔥 Customer Experience Manager

Posted 3 days ago

💸 15000.0 - 24000.0 USD per year

🔧 Requirements

A total of 5+ years of experience in Customer Service or Sales Development of which 2+ are in a team lead/people manager role
Strong analytical and organizational skills
Able to make decisions without direct supervision
Ability to negotiate positive outcomes
Fluency in English and excellent communication skills
This role requires someone who is comfortable working night shifts

💡 Responsibilities

Fully own our customer experience at Fresh Prints. That includes any projects, requests from other functions, headcount planning, helping the team realize its full potential and making it future-proof
Managing a team of CX Associates
Managing communications with customers
Setting and tracking team metrics
Make sure all goals are reached
One on one meetings with your direct reports and with the VP of Operations

Posted 3 days ago

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🔥 Insurance Operations Support Specialist

Posted 4 days ago

📍 India, Philippines

🧭 Contract

🔍 Insurance

🔧 Requirements

Previous insurance industry experience.
Familiarity with insurance terminology and processes.
Experience with insurance management systems or CRMs.
Strong work ethic and reliability.
Ability to follow detailed instructions.
Commitment to accuracy and quality.
Excitement to learn insurance concepts.

💡 Responsibilities

Process data with high accuracy.
Update and maintain client information.
Produce certificates of insurance.
Prepare insurance policy applications.
Manage client and carrier billing processes.
Organize and track document requirements.
Follow established workflows.
Draft and send professional emails.

Communication SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeAccountingAttention to detailTime ManagementWritten communicationDocumentationProblem-solving skillsClient relationship managementData entryCRMData management

Posted 4 days ago

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🔥 GearLaunch - Head of Customer Service

Posted 4 days ago

📍 The Philippines

🔍 E-commerce

🔧 Requirements

At least 1 year of experience in the e-commerce industry.
At least 3 years in a managerial role leading a Customer Service team.
Experience in a pioneering role—able to build and optimize processes from the ground up.
Strong leadership skills with the ability to inspire and develop a team.
High emotional intelligence (EQ) and excellent interpersonal skills.
Exceptional problem-solving abilities and a data-driven mindset.
Proficiency in customer service tools is a plus.
Native or near-native English fluency.

💡 Responsibilities

Oversee the entire Customer Service function, ensuring a seamless experience for customers.
Develop, refine, and implement support processes that improve efficiency and customer satisfaction.
Lead, mentor, and develop a team of customer service professionals, fostering a high-performance culture.
Set clear KPIs and drive the team to achieve operational excellence.
Identify gaps and areas for improvement, implementing solutions to enhance service quality.
Collaborate cross-functionally with product, operations, and marketing teams to provide customer insights.
Manage escalations and critical customer issues, ensuring timely resolution.
Stay up to date on e-commerce trends and customer service best practices to continuously improve operations.

LeadershipPeople ManagementCross-functional Team LeadershipCustomer serviceMentoringExcellent communication skillsTeam managementProcess improvementCustomer SuccessEnglish communication

Posted 4 days ago

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🔥 Jr Production Artist

Posted 5 days ago

📍 Philippines

🧭 Full-Time

🔧 Requirements

2+ years working in Illustrator
2+ years working in Adobe Photoshop
2+ years working in Vector Graphics
The ability to make sure our artwork passes inspection before being sent to the printers.

💡 Responsibilities

Check proof and revision requests for mistakes to ensure that they are: Logistically possible, Accurate to the client’s request, High-quality artwork, No licensing issues, Templates are accurately filled in
Revise proofs that don’t meet our standard
Communicate with the operations team to assure that the mockups are print-ready
Report to one of the art managers on the leadership team

Adobe IllustratorAdobe PhotoshopGraphic DesignRESTful APIsAttention to detailFluency in English

Posted 5 days ago

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🔥 Business Development Researcher

Posted 7 days ago

🧭 Full-Time

🔧 Requirements

Experience with Salesforce, HubSpot, and Apollo (or similar tools).
Strong research and data analysis skills, with high attention to detail.
Prior experience in sales development, lead research, or business intelligence is a plus.
Understanding of account-based marketing (ABM) principles is a plus.
Ability to work independently and manage multiple projects simultaneously.
Strong written and verbal communication skills.

💡 Responsibilities

Research and identify key accounts and contacts that align with our ideal customer profile (ICP).
Build, refine, and maintain target account lists that fit Balto’s ICP.
Leverage Apollo, LinkedIn Sales Navigator, and other prospecting tools to gather relevant company and contact information.
Enrich prospect data to ensure accuracy and completeness before handing off to the sales team.
Analyze market trends and competitor activities to identify new business opportunities.
Collaborate with Account Executives (AEs) and Marketing teams to optimize outreach efforts.
Maintain and improve data hygiene within our CRM systems.

Posted 7 days ago

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🔥 Operations Manager, PH

Posted 12 days ago

📍 India, the Philippines

💸 15000.0 - 24000.0 USD per year

🔍 Custom apparel start-up

🔧 Requirements

A total of 5 years of experience in operations of which 2+ are in a team lead/people manager role
Strong analytical and organizational skills
Able to make decisions without direct supervision
Ability to negotiate positive outcomes
Fluency in English and excellent communication skills
Comfortable in working night shift

💡 Responsibilities

Fully own a part of our supply chain
Managing a team of Ops Associates
Managing communications with vendors & customers
Managing escalations from the team and solving logistical issues
Setting and tracking team metrics
Make sure all goals are reached
One on one meetings with your direct reports and with the AD of Operations

Project ManagementData AnalysisPeople ManagementHR ManagementCross-functional Team LeadershipOperations ManagementFinancial ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceNegotiationOrganizational skillsRecruitmentTeam managementBudget management

Posted 12 days ago

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🔥 Artist (For Pooling)

Posted 16 days ago

💸 400.0 - 900.0 USD per month

🔍 Custom Apparel

🔧 Requirements

Expertise in using Adobe Illustrator
You have experience creating vector graphics, sometimes from the low-resolution source material
You are able to recreate art with the pen tool and or tablets
A well-functioning computer & a strong and stable internet and power connection
Excellent communication skills and fluency in English
You're reliable and available - frequent access to phone and email
You have a good sense of what's trendy/cool
You have a keen eye for details and can adhere to instructions

💡 Responsibilities

Upload mock-up and/or Art as quickly and as high quality as possible while making few mistakes.
Make sure the Artwork is exactly what the client or manager is asking for.
Studying and learning fashion and design trends in the US among our clients.
Maintaining professionalism and always going the extra mile for the team.
Completing a set number of deliverables per day. We'll get more into what this means in training.
Communicating with the Campus Managers as needed to make sure our proofs meet their needs.
You will work with fellow artists to complete design tasks and coordinate with Sales, Marketing, and our logistics team
You will report to one of the art managers on the leadership team
You will attend and participate in weekly meetings to discuss goals and individual performance

Posted 16 days ago

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🔥 Sourcing and Logistics Specialist

Posted 19 days ago

📍 Hong Kong/China

💸 13200.0 - 16800.0 USD per year

🔍 Apparel

🔧 Requirements

3+ years working knowledge of the apparel industry
Experience in strategic vendor management, especially with Asian vendors
Fluent in conversation, written and comprehension of English and Mandarin Chinese

💡 Responsibilities

Identify, evaluate, and onboard garment manufacturers and suppliers.
Strategically negotiate pricing, lead times, and cost-saving opportunities.
Oversee product development, sampling, and costing operations.
Supervise production processes and ensure seamless order execution.
Manage shipment pickup, consolidation, tracking, and communication.
Coordinate product inspections with third-party agencies.
Continuously assess vendor capabilities and manage capacity.
Analyze markets to identify sourcing opportunities.
Conduct physical factory visits, audits, and vendor assessments.
Establish strong communication channels with internal teams and suppliers.

Product DevelopmentStrategic ManagementNegotiation skillsMarket ResearchQuality Assurance

Posted 19 days ago

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🔥 Key Accounts Manager

Posted 19 days ago

📍 The Philippines

💸 8400.0 - 12000.0 USD per year

🔍 Custom Apparel

🔧 Requirements

1-2 years of work experience (client-facing and analytical roles preferred)
Fluency in English
Comfortable collaborating with the broader team
Comfortable working in an Agile marketing structure
Excellent communication skills
Strong time management & prioritization skills
Self-motivated and excited to work on different projects

💡 Responsibilities

Collaborate with graphic designers, marketing, and content teams to write on-brand copy for our collegiate and corporate clientele
Analyze sales data, comms, and customer behavior to come up with retention marketing strategies and execution plans
Execute on cross-functional retention marketing work along with sales, and other marketing team members to ensure successful account retention per campaign
Analyze the impact of retention campaigns and initiatives and apply findings to future campaigns

SQLAgileData AnalysisCommunication SkillsAnalytical SkillsRESTful APIsTime ManagementAccount ManagementClient relationship managementCross-functional collaborationSales experienceData visualizationMarketingA/B testing

Posted 19 days ago

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🔥 Account Retention Manager

Posted 19 days ago

📍 The Philippines

🧭 Full-Time

💸 8400.0 - 12000.0 USD per year

🔍 Custom Apparel

🔧 Requirements

1-2 years of work experience (client-facing and analytical roles preferred)
Fluency in English
Comfortable collaborating with the broader team
Comfortable working in an Agile marketing structure
Excellent communication skills
Strong time management & prioritization skills
Self-motivated and excited to work on different projects

💡 Responsibilities

Collaborate with graphic designers, marketing, and content teams to write on-brand copy for our collegiate and corporate clientele
Analyze sales data, comms, and customer behavior to come up with retention marketing strategies and execution plans
Execute on cross-functional retention marketing work along with sales, and other marketing team members to ensure successful account retention per campaign
Analyze the impact of retention campaigns and initiatives and apply findings to future campaigns

AgileData AnalysisContent creationCommunication SkillsAnalytical SkillsCollaborationRESTful APIsTime ManagementExcellent communication skillsAccount ManagementFluency in EnglishWritingClient relationship managementSales experienceMarketingStrategic thinkingDigital MarketingCRMData analyticsEnglish communicationA/B testing

Posted 19 days ago

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