Fresh Prints

Fresh Prints is an apparel and fashion company specializing in customized apparel.

251-500 employees

Founded 2009

E-Commerce

Private Company

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E-Commerce Fashion

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions34

The Philippines (Remote)Full-TimeE-commerce SaaSPosted

Merchant Support Specialist

Deliver a best-in-class customer experience by responding promptly to customer inquiries
Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
Become a product expert so you can answer questions quickly and accurately
Manage 20–30 open customer conversations at a time
Own follow-ups and ensure all tickets are resolved in a timely manner
Collaborate with internal teams on escalated or complex issues
Spot trends in support issues and share insights with product, tech, and ops
Contribute to internal knowledge-sharing (documentation, training, etc.)

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About Fresh Prints

Fresh Prints transforms ideas into custom apparel, delivering over 12 million garments to students and businesses. You will join a company that empowers individuals to build businesses and express their unique identity through personalized products. Fresh Prints operates at scale, generating $40 million in annual revenue by connecting clients with quality apparel and innovative design. They cater to a diverse clientele, from university organizations to corporate partners, providing solutions for screen printing, embroidery, and Greek goods.

How We Work

Fresh Prints thrives as a fully remote company, with teams spread across India and the Philippines. This structure fosters a flexible and supportive environment, empowering you to contribute from anywhere. The culture emphasizes open communication, valuing diverse perspectives and encouraging employees to voice their ideas. You will find a place where critical thinking and strategic contributions are not just welcomed, but expected, allowing you to shape the company's direction. Fresh Prints fosters a commitment to long-term employee well-being, demonstrated through unique benefits.

Why Join Us

Impact a $40 million annual revenue company that processes 12 million garments, directly influencing growth and customer satisfaction.
Work in a fully remote, globally distributed team across India and the Philippines, offering flexibility and diverse collaboration.
Shape the future in an environment that prioritizes critical thinking, strategic contributions, and continuous learning, not just task execution.
Benefit from a unique 2-month paid sabbatical for eligible employees, recognizing your long-term dedication.
Contribute to a company that grew from a scrappy startup to a 400+ person team, offering significant opportunities for career development and ownership.

Benefits & Perks

Competitive salary and equity packages (for some roles)
Health insurance and mental health benefits
2-month paid sabbatical for eligible employees
Learning and development opportunities
Night allowance for specific roles

Tech Stack

cmsmobilewidgets

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