CX Analyst

View full description

Requirements:

• Excellent communication skills in English, written and verbal
• Strong attention to detail and organizational
• Diligent work ethic
• Past customer facing experience preferred
• Past Excel / Google Sheets experience preferred

Responsibilities:

• Proactively communicate with service providers and homeowners on a daily basis to ensure smooth coordination and timely updates on open job requests
• Prioritization based on provider quality, request urgency, and other key factors
• Monitor and respond promptly to incoming messages from both customers and service providers, providing helpful support and resolving issues as needed
• Assist Service Providers and homeowners with general support needs