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🔥 Help Desk Specialist

Posted 4 days ago

📍 United States

🧭 Full-Time

🔍 IT support

🏢 Company: Thinc Forward

Associate Degree/Bachelor's degree and/or related certification preferred.
1-3 years' experience in MSP environment preferred.
A+ Certification required.
Must have superior customer service skills and strong verbal/written communication skills.
Ability to prioritize and escalate issues to ensure exceptional customer service.
Ability to work effectively independently and within a team environment.
Must effectively manage time for timely incident responses.
Ability to utilize remote tools such as remote assistance and TeamViewer.
Experience supporting Lenovo and Dell hardware.
Working experience with system upgrades and replacements.
Proven track record in high-volume support desk.

Providing IT support services to end-users with a focus on helping them achieve positive business results.
Troubleshooting Windows and Office applications and basic end-user networking issues.
Setting up printers, installing and configuring end-user laptops and desktops, and phone system administration.
Monitoring and maintaining the helpdesk system, logging all tickets in the CRM tool, and monitoring RMM alerts.
Training users on network, email, telephones, and software use, as well as IT policies and procedures.
Providing prompt responses and clear communication for all Help Desk requests.
Proactively identifying and resolving problems, researching answers, and providing resources to other IT staff and users.
Providing network support including administering Active Directory, user ID management, and installing/updating software.

Cisco Microsoft Active Directory Networking Technical support

Posted 4 days ago

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🔥 Partner Operations Manager - Cisco | Remote, USA

Posted 9 days ago

📍 United States of America

🧭 Full-Time

🔍 Technical or information technologies industry

🏢 Company: Optiv_Careers

Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year of related experience.
Two or more years of experience in Business-to-Business Sales/Client Services role required.
Preferred technical experience in the information technologies industry.
Intermediate experience with Microsoft Office (Outlook, Word, Excel).
Experience with Client Relationship Management software, preferably Salesforce.com.
Ability to work in a sales partnership setting with multiple tasks and deadlines.
Ability to build relationships with internal and external partners.
Superior organizational skills and independent judgment.

Keeping up with Customer Experience Best Practices and ensuring compliance.
Management of Enterprise Agreements, including tracking and client check-ins.
Maintain Cisco certifications and support additional certification efforts.
Monitor Cisco product notifications and documentation.
Attend Cisco Partner Trainings and recruit attendees.
Regular face-to-face meetings with Cisco for strategy and operational issues.
Act as an opportunity advisor for field sales regarding pricing programs.
Support lead assignment between marketing and field sales.
Provide pricing strategies and quoting support to field sales.
Communicate global supply chain updates.
Effectively communicate new offerings to the sales team.
Present knowledge of Enterprise Agreements and create adoption plans.
Identify opportunities for customer value and satisfaction.
Guide customers during renewals and perform revenue risk assessments.

Cisco Data Analysis Salesforce Microsoft Office Client relationship management

Posted 9 days ago

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🔥 Technical Support Engineer (Remote, Japan)

Posted 10 days ago

📍 Japan

🧭 Full-Time

🔍 Technology

🏢 Company: Ivanti👥 1001-5000💰 Private almost 4 years agoIT Infrastructure IT Management Software

Demonstrate experience troubleshooting - DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email Microsoft Server Technologies.
Experience in Mobile Device Management (MDM) - Apple iOS & Android.
Cisco Certified Network Associate or Equivalent.
Knowledge of administering LDAP servers.
Database Experience -select & joint mySQL Queries.
Understanding of client-server architecture and Cloud Environments like Azure/Intune.
Solid understanding of networking concepts including VNet, private endpoints, and firewalls.
Experience at Core Java, JSP, Servlets and JDBC.
In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts, and File systems.
Public Key Encryption Infrastructure / SCEP.

The individual should have a strong technical background and enjoy troubleshooting issues.
Normal operations regularly require communicating with customers, managing critical issues, and providing world-class support.
Will receive cases electronically through the Support portal and also answer inbound calls from direct customers and partners.
Act as customer advocate when reporting issues to engineering and closely work with cross-functional teams.

Cisco LDAP MySQL Azure JDBC

Posted 10 days ago

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🔥 Infrastructure Engineer

Posted 11 days ago

📍 Latam, Canada

🔍 Technology

🏢 Company: Launchpad Technologies

Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as an IT Infrastructure Engineer or in a similar role.
In-depth knowledge of hardware, software, and networking technologies.
Experience with server and storage technologies.
Strong understanding of virtualization and cloud computing concepts.
Familiarity with security best practices for IT systems.
Excellent problem-solving and troubleshooting skills.
Ability to work independently and collaboratively in a team.

Design, implement, and maintain enterprise-level IT infrastructure.
Collaborate with cross-functional teams to understand business requirements.
Install, configure, and troubleshoot hardware, software, and network devices.
Monitor system performance and ensure optimal functionality.
Implement and maintain security measures for IT infrastructure.
Perform system upgrades, patches, and migrations as needed.
Collaborate with vendors to evaluate and implement new technologies.
Provide technical support and resolve IT-related issues.
Document system configurations and procedures.

Cisco Cloud Computing Cybersecurity Microsoft Azure Linux Networking Troubleshooting Technical support Scripting

Posted 11 days ago

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🔥 Customer Success Engineer

Posted 14 days ago

📍 Japan

🔍 Cybersecurity, Cloud Security

4+ years of prior work experience in similar customer-facing positions (e.g. Sales Engineer).
Ability to frame and simplify content for various audiences: technical, management, executive.
Ability to understand technology at both high and low levels and translate it to business implications.
Ability to translate technical adoption gaps to clear actions for the customer tied to Value Realization.
Strong written and verbal communication skills in English and Japanese.

Working collaboratively with Customer Success and Sales teams to drive adoption, value, and customer outcomes across all segments.
Engaging with customers through workshops and providing technical recommendations to increase their Value Realisation.
Presenting at Customer User Groups on best practices, experiences, and recommendations around ZS technology.
Delivering internal technical sessions to Customer Success Managers to help drive adoption at scale.
Working cross-functionally with Customer Success, Product, Engineering, and Support teams.

Cisco Cybersecurity

Posted 14 days ago

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🔥 Solutions Engineer, Enterprise - US Southeast

Posted 16 days ago

📍 Southeast/South region of the U.S. (i.e. Florida, Louisiana, Texas)

🧭 Full-Time

💸 153750.0 - 176250.0 USD per year

🔍 Network observability

🏢 Company: Kentik👥 101-250💰 $40,000,000 Series C over 3 years agoCloud Data Services Information Technology Network Security Software

Candidate must reside in the Southeast/South region of the U.S. (i.e. Florida, Louisiana, Texas).
5+ years experience in a high tech sales/solutions engineering or systems/network engineering role.
Ability to conduct technical conversations with staff-level engineers to senior executives.
Strong verbal and written communication skills.
Experience managing Cisco/Juniper routers and own Linux servers.
Strong understanding of network and application protocols (e.g. DNS, BGP, Netflow, TCP/IP, HTTP, SNMP).
Programming proficiency in a scripting language.
Understanding of DDoS attacks and basic mitigation methods.
Willingness to travel as needed.

Manage all technical aspects of the sales process including product demonstration, proof of concept, customer onboarding, and feature requests.
Respond to RFIs, RFPs, and RFQs.
Assist marketing in identifying opportunities to expand product marketing collateral.
Channel product feedback and feature requests to the product management organization.
Conduct post-sales engineering check-ins with customers in collaboration with Customer Success.
Work with account teams to achieve booking objectives.
Attend trade shows, conferences, and meetups, and travel to customers in designated territories.

Cisco Linux Scripting

Posted 16 days ago

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🔥 IT Support Engineer | Permanent WFH | 4-Day Workweek | Night Shift

Posted 28 days ago

📍 Philippines

🧭 Full-Time

💸 35000.0 - 50000.0 PHP per month

🔍 IT Services

🏢 Company: Safari Micro👥 1-10 Cloud Computing Security Information Technology

At least 4 years of hands-on experience in an IT services or MSP environment.
Excellent written and verbal communication skills with a strong customer service orientation.
Troubleshooting experience in Windows 10/11, Microsoft 365, Azure.
Experience with ticketing systems such as ConnectWise or ServiceNow.
Proficiency in Microsoft Office Apps.
Creative problem-solving skills and keen attention to detail.

Provide hands-on technical support to clients via phone or email.
Resolve end-user issues related to Microsoft technologies and networking.
Strive for first call resolution by effectively addressing client issues during initial contact.
Troubleshoot problems related to server, network, and applications technologies.
Collaborate with Senior Engineers, manage multiple projects, and demonstrate attention to detail.

Cisco Azure

Posted 28 days ago

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🔥 Business Analyst/UAT Tester with Oracle Order Management and Supply Chain - (GM)

Posted 28 days ago

📍 Colombia

🧭 Contract

💸 20.0 USD per hour

🏢 Company: IT Scout

4+ years of experience in business analysis.
Excellent knowledge in functional testing and partner on-boarding.
Good understanding of supply chain management and order creation.
Experience performing business functional UAT testing with vendors.
Proficient in Oracle Order Management.
Familiarity with SQL/PL SQL and RosettaNet EDI/B2B PIP messages.
Experience with Cisco Partner Testing for new deployments.
Strong written and oral communication skills.

Business Analyst with experience in functional testing and partner onboarding.
Engage with vendors to perform business functional UAT testing.
Translate technical terminology into business language.
Understand client issues and work towards resolution.

SQL Cisco Oracle ERP

Posted 28 days ago

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🔥 Tier 2 Technical Support Engineer

Posted 29 days ago

📍 Philippines

🏢 Company: Staff4Me

Tier 2 Certified Agent.
Fundamental understanding of networking concepts.
Strong analytical skills with the ability to troubleshoot network issues effectively.
Excellent verbal and written communication skills.
Ability to work collaboratively in a team environment and handle multiple priorities.
Willingness to work shifts, including nights and weekends, as required for 24/7 operations.

Proactive monitoring of network hardware and engagement to resolve network issues and outages.
Perform basic and pre-approved network configuration changes.
Assist NOC in case management and resolution of Internet and network outages.
Notify outages and troubleshoot hardware status remotely.
Collaborate with Broadband supplier to manage and track service outages.
Escalate unresolvable issues to advanced support while maintaining case management.

Cisco Networking Troubleshooting Technical support Change Management

Posted 29 days ago

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🔥 Tier 2/NOC

Posted 29 days ago

📍 Philippines

🔍 Network hospitality services

🏢 Company: Staff4Me

Have fundamental network knowledge experience towards support, troubleshooting, administration, and best practices within network hospitality services.
Tier3 Certified.

Reply to outage alerts generated by monitoring servers, contacting ISPs, and local hotel staff to fix equipment issues.
Manage firmware upgrades on a proactive and regular basis.
Respond to client emails through the support inbox and utilize provided tools for end-user communication.
Handle escalated tickets from Tier1 and Tier2 technicians.
Create or modify client-specific conferences involving various configurations such as SSIDs, DHCP, VLANs, Firewalls, and Subnets.
Follow an escalation procedure as per the Scope of Work provided by Pinnacle Communications.

Cisco Networking Troubleshooting Technical support

Posted 29 days ago

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