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Solutions Architect

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📍 Location: London

💸 Salary: 70000.0 - 100000.0 GBP per year

🔍 Industry: Workforce Management

🏢 Company: Sona👥 51-100💰 $27,500,000 Series A about 1 year agoProductivity ToolsEmploymentHuman ResourcesAppsEnterprise Software

🗣️ Languages: English

🪄 Skills: Project ManagementSQLCommunication SkillsCustomer serviceRESTful APIsSaaS

Requirements:
  • Strong experience in Workforce Management solutions and an understanding of how they are used to drive business efficiency.
  • Ability to quickly interpret and validate customer requirements, combining experience and best practices to design and configure suitable technical solutions
  • Experience using industry-standard project methods, tools, and techniques.
  • Presentation, solution demonstration, training and meeting facilitation skills.
Responsibilities:
  • Consult with customers throughout their implementation process, using in-depth workforce management knowledge to configure Sona products to meet customer needs.
  • Define, document, and deliver product configurations, ensuring clarity and alignments on scope and SOWs for all parties.
  • Collaborate with Project Managers to deliver timely, on-budget implementations, offering product expertise during each phase to internal and external teams.
  • Champion customer-led UAT and conduct product training for customer trainers.
  • Share your expertise to improve internal customer and product understanding
  • Maintain up-to-date documentation as the product evolves and stay current on industry trends.
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