Business Analyst

Posted 6 days agoViewed

View full description

💎 Seniority level: Middle, 3-5 years

📍 Location: U.S., Canada, U.K., Costa Rica, Philippines, Australia

🔍 Industry: SaaS software and/or financial applications

🏢 Company: Elite Technology👥 1-10 Consulting Information Technology Software

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: SQLBusiness AnalysisData AnalysisAnalytical SkillsAgile methodologiesDocumentationStakeholder managementFinancial analysisSaaS

Requirements:

3+ years of experience with SQL.
3-5 years of experience as a Business Analyst or in a similar role, with a focus on SaaS software and/or financial applications.
Strong analytical and problem-solving skills.
Excellent oral and written communication skills as well as strong interpersonal skills.
Proficiency in business analysis tools and techniques.
Experience in use of data analytical and reporting tools as support for analytical work.
Knowledge of data analysis and reporting tools
Strong ability to manage ambiguity and drive clarity in complex technical and financial discussions.
Excellent stakeholder management skills, with the ability to influence product roadmaps and business priorities
Experience in applying software QA methodologies and tools to ensure comprehensive test execution.

Responsibilities:

Collaborate with stakeholders and engineering team members to discover, analyze and document business requirements for financial SaaS solutions.
Define and document personas according to most used configuration patterns in the system.
Analyze and map business processes to identify areas for improvement.
Work with cloud architects and engineers to align business processes with SaaS automation and cloud-native capabilities.
Partner with engineers (Developers & QA) and product teams during SDLC to ensure requirements are correctly integrated into our financial SaaS solutions.
Develop and maintain a knowledge base of system behaviors, business logic, and common financial configurations
Define documentation standards to be reused across different teams, like support and engineering.

Apply

Related Jobs

Apply

🔥 Sr. Business Analyst, Billing & Payments

Posted about 10 hours ago

📍 United States

💸 100000.0 - 115000.0 USD per year

🔍 Healthcare

🏢 Company: Consensus Cloud Solutions👥 501-1000 Internet Information Services Information Technology

🔧 Requirements

5+ years of product development and/or business process analysis experience
5+ years at a technology company, with direct responsibility for billing and payment processing.
4+ years professional experience creating and delivering technical and business requirements related to billing and/or payment systems for SaaS products.
3+ years of experience working with modern billing and payment platforms (e.g. GoTransverse, Oracle Fusion A/R, BillingPlatform, Zuora).
Excellent problem-solving, organizational, and analytical skills, with proven ability to take initiative and build strong, productive relationships.
Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
Ability to translate complex technical concepts into easy-to-understand language for non-technical stakeholders.
Familiarity with software project management capabilities, including risk management

💡 Responsibilities

Perform analysis on features and tasks based on business value, customer impact, and resource availability, and prioritize items accordingly.
Gather and analyze feedback from internal and external customers, stakeholders, and existing business processes and identify areas for improvement and optimization
Work with key stakeholders and cross-functional teams to define business/functional requirements, specifications, and user stories.
Use data-driven insights to make informed decisions and iterate on business features.
Work with cross-functional teams in the execution of business improvement initiatives related to billing and payment systems.
Work closely with engineering teams to facilitate development, testing, and deployment.
Work together with stakeholders to define key performance indicators (KPIs) and metrics to assess project success.
Monitor billing and payments performance, gather user and stakeholder feedback, and make data-driven adjustments as needed.
Address and resolve issues related to functionality, quality, and performance.
Adapt strategies and plans in response to emerging challenges or changes in the market.
Keep stakeholders informed about progress, changes, and updates.
Partner with project management to facilitate regular meetings to review status and address any concerns.
Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

SQLBusiness AnalysisData AnalysisRESTful APIsData visualizationStakeholder managementFinancial analysisData modelingSaaS

Posted about 10 hours ago

Apply

🔥 Associate Business Analyst ( Remote )

Posted about 13 hours ago

📍 United States

🔍 Specialty pharmacy

🏢 Company: AssistRx👥 501-1000 Information Technology Health Care

🔧 Requirements

Bachelor’s Degree (preferably in Management Information Systems, Computer Science, Business or related discipline)
Proficiency with MS Office suite of products (i.e. Excel, PowerPoint, Visio, Outlook, etc.)
1-2 years experience as an Associcate BA
Specialty pharmacy industry experience preferred
Strong written and verbal communication skills
Ability to share creative and new ideas
Organizational and time management skills
Continuous process improvement skills
Partnering and problem-solving mindset

💡 Responsibilities

Effectively manage client communications and expectations.
Able to function as subject matter expert in order to collect complete and accurate business requirements from clients.
Work as a team player and leader in order to effectively coordinate across functional teams.
Collaborate with Product Management to balance product vision and voice of customer in order to recommend and deliver best-in-class solutions.
Develop documentation that accurately reflects client needs and is clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, test plans, etc).
Create clear and easy to follow user guides for clients and end-users.
Share knowledge and organize training for team members.

SQLBusiness AnalysisUser Experience DesignMicrosoft ExcelAgile methodologiesMS OfficePowerPoint

Posted about 13 hours ago

Apply

🔥 Business Analyst

Posted about 18 hours ago

📍 US, UK, Canada, Poland

🧭 Full-Time

💸 63750.0 - 80750.0 CAD per year

🏢 Company: Focal Systems👥 51-100💰 $25,880,000 Series B over 3 years agoArtificial Intelligence (AI)Computer Vision E-Commerce Retail Retail Technology

🔧 Requirements

2+ years of experience as a Business Analyst, Data Analyst, or similar role
Proficient in SQL
Experience with data visualization tools
Strong analytical thinking and attention to detail
Excellent communication skills—verbal, written, and visual
Ability to work independently and manage multiple priorities in a fast-paced environment

💡 Responsibilities

Write SQL queries to pull and analyze data from multiple sources
Transform complex, unstructured datasets into clean, presentation-ready formats
Develop dashboards, reports, and visualizations that highlight trends and drive strategic decisions
Audit system outputs and provide feedback to improve functionality
Collaborate with Product, Engineering, and Operations teams to identify key metrics and design reporting solutions
Present findings to stakeholders in a clear, impactful way
Help define and refine best practices for data quality, reporting, and analysis

SQLData AnalysisAnalytical SkillsData visualizationData analytics

Posted about 18 hours ago

Apply

🔥 Business Analyst

Posted about 21 hours ago

📍 United States

💸 76500.0 - 108650.0 USD per year

🔧 Requirements

Bachelor’s degree in a technical field such as computer science, computer engineering or related field required.
Minimum of 5 years of related experience as a business analyst, project, or implementation manager.
Experience writing Use Cases to document requirements.
Experience collaborating with a multi-disciplinary team to translate user and technical requirements and lead the team through smooth and continuous delivery.
Knowledge and experience with project management methodologies, principles and processes.
Experienced in change management and risk management principles and processes to provide leadership in the development of strategic plans and change management initiatives and their roll-out.
Experience using data to make decisions, gathering data insights by design to improve outcomes.
Demonstrated experience developing and maintaining working relationships with internal and external partners and can effectively promote collaboration among differing viewpoints.
Strong understanding of technical concepts and legacy systems.
Knowledge of user experience design and user research principles and concepts.
Ability to communicate and articulate problems and resolutions to technical and non-technical teams.
Outstanding interpersonal and teamwork skills; and the ability to develop productive working relationships with colleagues and partners.
Experience working in a virtual environment with remote partners and teams.
Proficiency in Microsoft Office.

💡 Responsibilities

Lead or participate in requirements gathering/JAD sessions; working closely with Project or Product Manager(s), developers, subject matter experts, vendors, and users.
Define and document requirements and use cases and assure these are correctly understood by developers.
Develop comprehensive test cases at the application and multi-application levels.
Work with user community, technical teams and vendors to meet implementation timeline.
Conduct and direct end-user testing responsibilities.
May perform data quality assurance; troubleshooting application and/or interfaces as problems arise and report issues.
Facilitate business/functional requirement review, approval, and sign-off sessions.
Document business practices and workflows, identify opportunities for improvement, support process improvement, discover issues and deliver improved value.
Prioritize initiatives based on business needs and requirements.
Effectively communicating insights and plans to cross-functional team members and management.
Ensure solutions meet business needs and requirements. Monitor service level agreements.

Project ManagementSQLBusiness AnalysisData AnalysisCommunication SkillsMicrosoft OfficeAgile methodologiesData visualizationProcess improvementData modelingChange Management

Posted about 21 hours ago

Apply

🔥 Lead Business Analyst, Customer Experience

Posted about 22 hours ago

📍 United States

🧭 Full-Time

💸 80000.0 - 110000.0 USD per year

🔍 Fintech

🔧 Requirements

Bachelor’s degree in Business, Finance, Operations, or a related field, or 6+ years of relevant experience in customer operations, business analysis, or compliance.
Advanced data analysis skills including proficiency in Excel, SQL, or BI tools (e.g., Tableau, Power BI, Sigma).
Experience in customer service, fraud operations, or financial operations within a high-growth or fintech environment.
Experience defining requirements and using data and metrics to draw business insights.
Proficiency in CRM systems, case management tools, and reporting software.
Strong analytical skills with the ability to synthesize complex datasets and extract meaningful business insights.
Demonstrated experience mentoring or guiding junior team members in business analysis, data interpretation, or operational strategy.

💡 Responsibilities

Provide strategic oversight of the end-to-end lifecycle of customer cases, ensuring resolution, accuracy, and high-quality outcomes.
Proactively monitor case queues, track aged cases, and drive SLA compliance through data-driven interventions.
Collaborate with Workforce Management (WFM) and vendor teams to optimize case assignment, tracking and resolution processes.
Perform root cause analysis (RCA) on escalations, recommend corrective actions, and drive process improvements to prevent recurrence.
Act as a SME, mentoring junior business analysts and case management teams to improve operational efficiency and decision making.
Lead the development of weekly executive summaries and key performance indicator (KPI) reports, delivering actionable insights for leadership.
Leverage quantitative and qualitative data to identify trends, operational inefficiencies, and performance gaps, translating findings into strategic recommendations.
Develop and maintain advanced dashboards and custom reports to track KPIs related to customer operations, fraud mitigation, and business performance.
Provide executive-level insights on operational trends, customer behavior, and process enhancements to drive business outcomes.
Guide and mentor junior analysts in data interpretation, storytelling, and visualization best practices.
Partner with cross-functional stakeholders to lead and drive process improvements, optimizing customer experience and operational effectiveness.
Support and/or create documentation of policies, workflows, and training materials to improve operational efficiency.
Ensure compliance with regulatory requirements by proactively identifying risks and collaborating with risk and compliance teams.
Spearhead initiatives to improve case handling efficiency, reduce resolution time, and enhance agent effectiveness.
Provide mentorship to business analysts, fostering a culture of continuous improvement, knowledge sharing, and professional growth.

SQLBusiness AnalysisBusiness IntelligenceData AnalysisJiraCross-functional Team LeadershipTableauFinancial ManagementAgile methodologiesRESTful APIsMentoringComplianceReportingData visualizationStakeholder managementProcess improvementCRMFinancial analysisData modelingData analytics

Posted about 22 hours ago

Apply

🔥 Lead Business Analyst, Customer Experience

Posted about 22 hours ago

📍 United States

💸 71000.0 - 91000.0 USD per year

🔍 Fintech

🔧 Requirements

Bachelor’s degree in Business, Finance, Operations, or a related field, or 6+ years of relevant experience in customer operations, business analysis, or compliance.
Advanced data analysis skills including proficiency in Excel, SQL, or BI tools (e.g., Tableau, Power BI, Sigma).
Experience in customer service, fraud operations, or financial operations within a high-growth or fintech environment.
Experience defining requirements and using data and metrics to draw business insights.
Proficiency in CRM systems, case management tools, and reporting software.
Strong analytical skills with the ability to synthesize complex datasets and extract meaningful business insights.
Demonstrated experience mentoring or guiding junior team members in business analysis, data interpretation, or operational strategy.

💡 Responsibilities

Provide strategic oversight of the end-to-end lifecycle of customer cases, ensuring resolution, accuracy, and high-quality outcomes.
Proactively monitor case queues, track aged cases, and drive SLA compliance through data-driven interventions.
Collaborate with Workforce Management (WFM) and vendor teams to optimize case assignment, tracking and resolution processes.
Perform root cause analysis (RCA) on escalations, recommend corrective actions, and drive process improvements to prevent recurrence.
Act as a SME, mentoring junior business analysts and case management teams to improve operational efficiency and decision making.
Lead the development of weekly executive summaries and key performance indicator (KPI) reports, delivering actionable insights for leadership.
Leverage quantitative and qualitative data to identify trends, operational inefficiencies, and performance gaps, translating findings into strategic recommendations.
Develop and maintain advanced dashboards and custom reports to track KPIs related to customer operations, fraud mitigation, and business performance.
Provide executive-level insights on operational trends, customer behavior, and process enhancements to drive business outcomes.
Guide and mentor junior analysts in data interpretation, storytelling, and visualization best practices.
Partner with cross-functional stakeholders to lead and drive process improvements, optimizing customer experience and operational effectiveness.
Support and/or create documentation of policies, workflows, and training materials to improve operational efficiency.
Ensure compliance with regulatory requirements by proactively identifying risks and collaborating with risk and compliance teams.
Spearhead initiatives to improve case handling efficiency, reduce resolution time, and enhance agent effectiveness.
Provide mentorship to business analysts, fostering a culture of continuous improvement, knowledge sharing, and professional growth.

Project ManagementSQLBusiness AnalysisData AnalysisData MiningCross-functional Team LeadershipTableauCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAgile methodologiesWritten communicationComplianceReportingData visualizationStakeholder managementMentorshipProcess improvementCRMFinancial analysisData modelingData analytics

Posted about 22 hours ago

Apply

🔥 Senior Business Analyst ( Remote ) ( Healthcare )

Posted 3 days ago

📍 United States

🔍 Healthcare

🏢 Company: AssistRx👥 501-1000 Information Technology Health Care

🔧 Requirements

7-10 years of experience in software development projects, including client facing projects
Proficiency with MS Office suite of products (i.e. Excel, PowerPoint, Visio, Outlook, etc.)
Agile software development experience
Specialty pharmacy industry experience preferred
Strong written and verbal communication skills

💡 Responsibilities

Effectively manage client communications and expectations.
Able to function as subject matter expert in order to collect complete and accurate business requirements from clients.
Work as a team player and leader in order to effectively coordinate across functional teams.
Collaborate with Product Management to balance product vision and voice of customer in order to recommend and deliver best-in-class solutions.
Develop documentation that accurately reflects client needs and is clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, test plans, etc).
Create clear and easy to follow user guides for clients and end-users.
Share knowledge and organize training for team members.

Project ManagementSoftware DevelopmentSQLAgileBusiness AnalysisBusiness IntelligenceProduct ManagementSalesforceUser Experience DesignCommunication SkillsAnalytical SkillsCollaborationProblem SolvingWritten communicationDocumentationMS OfficeTeamworkVerbal communicationClient relationship managementData modelingChange Management

Posted 3 days ago

Apply

🔥 Senior Business Analyst

Posted 4 days ago

📍 United States

💸 100000.0 - 110000.0 USD per year

🔍 Supply Chain

🏢 Company: Maersk_Manual

🔧 Requirements

5+ years of experience in business analysis, preferably in the contract logistics, supply chain, or transportation industry.
Strong knowledge of business and technical requirements gathering methodologies.
Experience with process mapping tools (e.g., Visio, Lucidchart, or similar).
Familiarity with incident and change management tools (e.g., JIRA, ServiceNow, or similar).
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and SharePoint).
Ability to Travel (up to 50%)

💡 Responsibilities

Collaborate with business stakeholders, SMEs, and technical teams to capture and define business and technical requirements.
Document detailed business requirements (BRD) and functional specifications (FSD) for system enhancements and process improvements.
Develop and maintain process flow diagrams, workflow documentation, and use case scenarios.
Assist in designing optimized business solutions by translating business needs into technical design documents (TDDs).
Track, prioritize, and manage incident and change request backlogs.
Act as a key point of contact for change management processes, ensuring that all changes are assessed, documented, and approved.
Collect and analyze performance data from squads/nodes to generate insightful reports.
Provide regular performance updates to leadership and stakeholders, ensuring visibility into key metrics and trends.
Facilitate communication between business users, technical teams, and leadership to ensure alignment on project goals and priorities.
Conduct regular stakeholder meetings to gather feedback, share progress updates, and address concerns.
Provide mentorship and guidance to less experienced team members, fostering their professional growth and development through knowledge-sharing and collaborative problem-solving.

Project ManagementSQLAgileBusiness AnalysisJiraCommunication SkillsAnalytical SkillsCollaborationRESTful APIsDocumentationMicrosoft Office SuiteData visualizationStakeholder managementProcess improvementData analytics

Posted 4 days ago

Apply

🔥 Business Analyst

Posted 7 days ago

📍 United States

🧭 Full-Time

🏢 Company: Pyrovio

🔧 Requirements

Bachelor’s degree from an accredited college in business, information technology, civil engineering or construction management, construction engineering, architecture, engineering or technical field or its equivalent in education and experience
2 to 4 years of experience in business, construction, facilities, owner’s representative or other engineering or technical field
Excellent verbal, written and presentations skills
Ability to work effectively in high-pressure, time-sensitive environment
Experience with database integration and date visualization tools, such as Power BI is a plus
Familiarity with process improvement methodologies like Lean & Six Sigma is a plus

💡 Responsibilities

Verify feasibility of collecting data, review data update methodology, and document frequency of update and related administration information.
Collaborate with consulting team and clients on collecting and storing data/documentation
Develop performance dashboards, pilot dashboards, collect feedback, and revise accordingly
Analyze aggregated project information to understand key performance measures; report to management on analysis and trends
Facilitate lessons learned sessions among various stakeholders
Prepare reports, dashboards and key performance indicators (KPIs)
Support other team members in providing key deliverables to the client

SQLBusiness AnalysisData AnalysisExcel VBAMicrosoft Power BIReportingMarket ResearchData visualizationProcess improvementFinancial analysis

Posted 7 days ago

Apply

🔥 Product Business Analyst II

Posted 7 days ago

📍 United States

🧭 Full-Time

🔍 Health Insurance

🏢 Company: HealthAxis Group, LLC

🔧 Requirements

Bachelor's Degree in Business, Computer Science or equivalent experience required
Must have knowledge and experience in the health insurance industry, to include Medicare, Medicaid and Commercial benefits administration, policies, practices and procedures, and regulations
Minimum 5 years of experience as a Business Analyst
Advanced computer skills and proficient in MS Word, Outlook, Excel, PowerPoint, and Visio
The ability to identify, coordinate and schedule critical tasks
Prior success prioritizing and executing multiple tasks and projects simultaneously
Self-starter with excellent communication skills, both verbally and in writing
Strong focus on meeting business needs through detailed understanding of user requirements and effective and accurate implementation of technical specifications
Strong analytical, business, system, and process flow skills required; including a thorough understanding of how to interpret customer business needs and translate them into in the form of User Stories and User Acceptance Criteria
Must be able to multi-task and make effective decisions under pressure
Must be able to successfully work independently as well as part of a team, or multiple teams
Demonstrated prior strong analytical, systems thinking and problem-solving skills
Ability to take initiative and solve problems with a client focus approach
High level of professional judgment and ability to maintain confidentiality
Excellent interpersonal communication and project management skills
Must be able to effectively communicate, navigate and negotiate within all levels of the organizational hierarchy, with internal, client, and vendor entities alike
The ability to analyze and document complex business processes

💡 Responsibilities

Support Product Management and Scrum teams in the analysis and decomposition of requirements and issues identified by customers and other stakeholders in the form of User Stories and User Acceptance Criteria
Support those same teams by participating in Agile ceremonies, to include backlog grooming, sprint planning, daily Scrum or Kanban, product demonstrations, and sprint retrospectives
Maintain communications on all tickets within respective domain in an accurate, timely and appropriate manner
Support QA and UAT processes by serving as a subject matter expert and assist in the creation and facilitation of test plan criteria
Design, create and validate ad hoc reports based on client or stakeholder requirements using a prescribed set of reporting tools (Zendesk, Azure DevOps)
Support other Product Owners, Business Analysts and Scrum Team members in the generation of User Stories and User Acceptance Criteria
Other general support of Product Management goals and initiatives as requested
Actively participate in internal and external stakeholder meetings
Support product, process, and other business acumen training initiatives

SQLAgileBusiness AnalysisData AnalysisProduct ManagementQAUser Experience DesignAPI testingMicrosoft ExcelCustomer serviceRESTful APIsMS OfficeReportingData modeling

Posted 7 days ago

Apply