Consensus Cloud Solutions

👥 501-1000 Internet Information Services Information Technology💼 Private Company

Consensus Cloud Solutions: Revolutionizing Healthcare Through Secure Digital Faxing Consensus Cloud Solutions is a leading provider of digital cloud faxing and interoperability solutions, empowering healthcare providers, payers, and technology innovators to seamlessly connect and unify disparate systems. With over 11 million users globally, we're a trailblazer in the healthcare IT sector, transforming how crucial patient data is exchanged. Our commitment to secure data transport, leveraging advanced standards like HL7/FHIR, combined with our innovative use of Natural Language Processing (NLP) and Artificial Intelligence (AI), allows for the conversion of unstructured data into actionable insights, ultimately improving patient care. Our tech stack comprises a robust blend of technologies, including DNSSEC, CloudFront, ASP.NET, Amazon Virginia Region, and Ruby on Rails, showcasing our commitment to both established and cutting-edge solutions. We foster an inclusive engineering culture that embraces innovation and collaboration, offering flexible remote and hybrid work opportunities to our diverse global team. We're proud recipients of the 2024 CSO Award from Foundry's CSO, further validating our commitment to security and operational excellence. At Consensus Cloud Solutions, we're driven by a mission to solve healthcare's most complex challenges. We value innovation, collaboration, and a commitment to excellence. Our inclusive environment encourages diverse perspectives and empowers employees to contribute their best work. As a rapidly growing, publicly traded company, we are actively expanding our operations and seeking talented individuals to join us in shaping the future of healthcare data exchange. With significant funding and a strong market presence, Consensus Cloud Solutions offers an exciting opportunity to be part of a dynamic, mission-driven organization at the forefront of healthcare technology.

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Jobs at this company:

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🔥 Sr. Business Analyst, Billing & Payments

Posted 9 days ago

📍 United States

💸 100000.0 - 115000.0 USD per year

🔍 Healthcare

🔧 Requirements

5+ years of product development and/or business process analysis experience
5+ years at a technology company, with direct responsibility for billing and payment processing.
4+ years professional experience creating and delivering technical and business requirements related to billing and/or payment systems for SaaS products.
3+ years of experience working with modern billing and payment platforms (e.g. GoTransverse, Oracle Fusion A/R, BillingPlatform, Zuora).
Excellent problem-solving, organizational, and analytical skills, with proven ability to take initiative and build strong, productive relationships.
Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
Ability to translate complex technical concepts into easy-to-understand language for non-technical stakeholders.
Familiarity with software project management capabilities, including risk management

💡 Responsibilities

Perform analysis on features and tasks based on business value, customer impact, and resource availability, and prioritize items accordingly.
Gather and analyze feedback from internal and external customers, stakeholders, and existing business processes and identify areas for improvement and optimization
Work with key stakeholders and cross-functional teams to define business/functional requirements, specifications, and user stories.
Use data-driven insights to make informed decisions and iterate on business features.
Work with cross-functional teams in the execution of business improvement initiatives related to billing and payment systems.
Work closely with engineering teams to facilitate development, testing, and deployment.
Work together with stakeholders to define key performance indicators (KPIs) and metrics to assess project success.
Monitor billing and payments performance, gather user and stakeholder feedback, and make data-driven adjustments as needed.
Address and resolve issues related to functionality, quality, and performance.
Adapt strategies and plans in response to emerging challenges or changes in the market.
Keep stakeholders informed about progress, changes, and updates.
Partner with project management to facilitate regular meetings to review status and address any concerns.
Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

SQLBusiness AnalysisData AnalysisRESTful APIsData visualizationStakeholder managementFinancial analysisData modelingSaaS

Posted 9 days ago

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🔥 Lead Software Developer, Java

Posted 9 days ago

📍 United States

🧭 Full-Time

💸 150000.0 - 160000.0 USD per year

🔍 Software Development

🔧 Requirements

5+ years of software development experience / Java server-side design.
Proficiency in API security frameworks, token management and user access control including OAuth, JWT, etc.
Knowledgeable in cloud platforms (preferably AWS: EC2/Containerization), microservices architecture, message queue systems and familiarity with related CI/CD and DevOps principles.
Proficiency in Java Spring Boot
Experience conducting code reviews and enforcing best coding practices.
Familiarity with CI/CD pipelines, version control (Git), and DevOps workflows.
Ability to troubleshoot and maintain legacy systems to ensure long-term stability.
Solid foundation and understanding of relational and NoSQL database principles.
Must have a firm understanding of software design best practices, fluency in coding.
Strong verbal / written communication and analytical / troubleshooting skills.

💡 Responsibilities

Design, develop, and expand Consensus’s suite of enterprise level RESTful APIs, related features, and architectural components that meet company demands.
Enhance and grow the development teams (local, remote, and offshore) to deliver high quality and efficient code in an agile software development lifecycle bringing solutions quickly and accurately to production through automation and continuous integration efforts.
Actively engage with development activities and coordination with Product and Project Managers, Developers, QA resources, and other teams to execute overall product delivery, adhering to overall roadmaps and architectural strategy, and effectively negotiating, communicating changes, and managing priorities and impacts.
Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

AWSBackend DevelopmentLeadershipSoftware DevelopmentSQLGitJavaOAuthSoftware ArchitectureSpring BootAPI testingJava SpringREST APICommunication SkillsCI/CDRESTful APIsDevOpsMicroservicesTroubleshooting

Posted 9 days ago

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🔥 Customer Service Representative (English, Italian & French)

Posted 11 days ago

📍 Ireland

💸 28000.0 - 30000.0 EUR per year

🔍 Healthcare

🔧 Requirements

1+ year minimum experience in a customer service background.
Must be Fluent (verbal and written) in English. Italian & French
Excellent communication skills (oral and written) in English, Italian & French
Previous customer service experience is a must (call center experience is an advantage).
Strong attention to detail, follow up skills and ability to multi-task.
PC proficiency; Knowledge of MS Word, Excel and Outlook.
Ability to work both independently and as part of a team.
Must have reliable internet (partial reimbursement is available)

💡 Responsibilities

Support customers efficiently, accurately and in a professional manner by phone and email.
Verify newly signed up accounts to activate based on compliance with geo-compliance regulations.
Ensure that an amazing customer service is provided and escalate any issues or complaints.
Responsible for retaining existing customers that are calling/emailing to cancel their service.
Communicate and follow up with customers regarding their account inquiries raised.
Develop & maintain knowledge of the company’s products, services, policies and procedures.
Contact customers from time to time to collect payment or update their payment methods.
Report accurately on calls inbound & outbound, log and track details on company systems.
Ability to learn and utilize information to assist and help you solve customer problems.
Provide regular feedback (suggestions and improvements) to the team supervisor.

Communication SkillsCustomer serviceMicrosoft OfficeProblem-solving skillsFluency in EnglishTroubleshootingActive listeningData entryCRMCustomer supportEnglish communication

Posted 11 days ago

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🔥 Customer Service Representative

Posted 11 days ago

📍 Ireland

💸 28000.0 - 30000.0 EUR per year

🔍 Healthcare

🔧 Requirements

1+ year minimum experience in a customer service background.
Ability to work the required shift of the role 12:00pm - 9:00pm GMT
Must be Fluent (verbal and written) in English. Italian & French
Excellent communication skills (oral and written) in English, Italian & French
Must be enthusiastic, friendly, professional, polite, and have a great attitude.
Great soft skills – empathy, patience, being calm, positive, active listener etc.
Previous customer service experience is a must (call center experience is an advantage).
Strong attention to detail, follow up skills and ability to multi-task.
PC proficiency; Knowledge of MS Word, Excel and Outlook.
Ability to work both independently and as part of a team.
Must have reliable internet (partial reimbursement is available)

💡 Responsibilities

Support customers efficiently, accurately and in a professional manner by phone and email.
Verify newly signed up accounts to activate based on compliance with geo-compliance regulations.
Ensure that an amazing customer service is provided and escalate any issues or complaints.
Responsible for retaining existing customers that are calling/emailing to cancel their service.
Communicate and follow up with customers regarding their account inquiries raised.
Develop & maintain knowledge of the company’s products, services, policies and procedures.
Contact customers from time to time to collect payment or update their payment methods.
Report accurately on calls inbound & outbound, log and track details on company systems.
Ability to learn and utilize information to assist and help you solve customer problems.
Provide regular feedback (suggestions and improvements) to the team supervisor.
Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

Customer serviceMultitaskingExcellent communication skillsProblem-solving skillsMS OfficeFluency in EnglishEmpathyActive listeningCustomer supportEnglish communication

Posted 11 days ago

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🔥 Principal Security Engineer

Posted 25 days ago

📍 United States

🧭 Full-Time

💸 145000.0 - 155000.0 USD per year

🔍 Healthcare

🔧 Requirements

6+ years of experience in Software Development or Information Technology.
6+ years of experience with manual web application testing by proxy tools such as OWASP ZAP and Burp Suite.
6+ years of experience with SIEM platforms.
4+ years of experience in Web or Mobile application security testing.
3+ years of experience in Secure SDLC (Software Development Life Cycle).
3+ years of experience with AWS cloud technologies.
Proficiency in designing and implementing secure network architectures, including firewalls, intrusion detection/prevention systems, and VPNs.
Expertise in securing software applications, including secure coding practices, web application firewalls, and secure development life cycle (SDLC) processes.
Understanding of cloud security principles, including configuring and securing cloud environments, and familiarity with major cloud service providers (e.g., AWS, Azure, Google Cloud).
Knowledge of security architecture principles and the ability to design and implement security solutions for complex infrastructures.
Skill in managing user identities, access controls, and authentication mechanisms.
Understanding of encryption techniques and protocols, including data encryption at rest and in transit.
Familiarity with security assessment and penetration testing tools, such as Nessus, Burp Suite, and Metasploit.
Knowledge of vulnerability scanning tools and processes.
Proficiency in using incident response tools and technologies.
Ability to review source code for security vulnerabilities and provide remediation guidance.
Skill in analyzing network traffic and packets to detect and respond to security threats.
Understanding security policies, standards, and regulatory compliance requirements (e.g., GDPR, HIPAA, PCI DSS).
Knowledge of securing various operating systems, including Windows, Linux, and Unix.
Expertise in database security, including access controls, encryption, and best practices.
Understanding mobile device security, including mobile app security and Mobile Device Management (MDM) solutions.
Ability to leverage data analytics and machine learning techniques for threat detection and analysis.
Skill in implementing network segmentation strategies.
Experience in developing and implementing patch management processes.
Skill in integrating security practices into DevOps pipelines and automation tools.
Experience in implementing and managing MDM solutions.
Ability to contribute to a comprehensive security strategy that aligns with organizational goals and addresses emerging threats.
Proficiency in integrating security practices and principles into the SDLC and product design process.
Skill in designing and implementing secure architecture for networks, systems, and applications.
Experience in security monitoring, incident response, and vulnerability management.
Knowledge of security practices that align with industry standards and regulatory requirements.
Ability to identify, assess, and prioritize security risks and implement mitigation strategies.
Experience in conducting or participating in penetration testing, code reviews, and security assessments.
Skill in responding to security incidents, including investigation, containment, and recovery.
Familiarity with security tools and technologies to enhance security posture.
Experience in security auditing and reporting.
Ability to stay informed about emerging cybersecurity threats and incorporate threat intelligence into security strategies.
Strong technical understanding of cybersecurity technologies, protocols, and trends.
Holding relevant security certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Ethical Hacker (CEH) that are active and in good standing.

💡 Responsibilities

Identify security risks and vulnerabilities early in the software development life cycle (SDLC) to mitigate potential threats and reduce remediation costs.
Promote and integrate security best practices, standards, and processes into every phase of the Software Development Life Cycle (SDLC), also known as Security by Design.
Implement security testing methodologies, including penetration testing, code and web application reviews, and the use of automated scanning tools, to identify vulnerabilities in SaaS products and services.
Ensure SaaS products and services meet relevant security compliance standards and regulations.
Contribute to the development and maintenance of an effective incident response plan and participate in responses to security incidents and breaches to minimize damage and ensure a return to normal operations.
Perform continuous security monitoring and analysis to detect and respond to threats in real-time.
Identify, assess, and remediate security vulnerabilities within the organization's systems, including prioritizing vulnerabilities based on risk and potential impact.
Develop and uphold security policies, standards, and guidelines that align with the organization's goals and legal mandates.
Support annual audits and compliance assessments by participating in interviews and fieldwork collection efforts.
Contribute to the design and implementation of the organization's security architecture, including network, cloud, application, and infrastructure security.
Assist in identifying, selecting, and implementing security tools and technologies that align with the organization's security architecture (e.g., firewalls, intrusion detection systems, encryption solutions, and identity management systems).
Provide guidance and expertise to GRC, development, and IT teams on designing and implementing secure systems, helping them make informed decisions about technology and architecture choices that prioritize security.
Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

AWSSoftware DevelopmentCloud ComputingCybersecurityManual testingREST APICI/CDLinuxDevOpsComplianceScriptingSaaS

Posted 25 days ago

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🔥 CorpIT Engineer IV

Posted about 1 month ago

📍 United States

💸 105000.0 - 110000.0 USD per year

🔍 Healthcare

🔧 Requirements

5+ years of experience as a Systems Administrator in a multi-platform environment.
4+ years experience with remote and international support strategies.
3+ years of experience as a Systems Administrator in a cloud-resident SaaS organization.
3+ years experience designing and implementing highly available enterprise applications utilizing shared storage technologies (NetApp a plus).
3+ years experience designing and implementing projects including Windows AD, Azure, RDS, SQL and AWS technologies
Current working experience with Google Workspace and Azure Active Directory
Strong knowledge of compute and storage technologies, including security best practices.
Experience with virtual compute and storage technologies, including security best practices.
Manage public and private DNS systems
Excellent problem-solving and troubleshooting skills.
Ability to work independently and as part of a team.
Strong communication and documentation skills.

💡 Responsibilities

Design, implement, and maintain the company's multi-platform corporate systems infrastructure.
Manage physical and virtual systems including Windows Server, RDS, and related Active Directory functions.
Support for Back Office apps: Prophix, Oracle Financials, Mitel, Salesforce, and proprietary applications.
Maintain an accurate inventory of all physical and virtual assets by location.
Manage colocation infrastructure within DCIM and ITAM provisioning and tracking software, such as Jira Insight.
Vendor management, inventory control, maintenance coordination, logistics, and license management.
Monitor all corporate systems for performance and security issues.
Troubleshoot corporate infrastructure problems and resolve outages whenever encountered.
Implement security patches and updates adhering to current best practices.
Build upon efficiencies and automation to improve SLAs and responsiveness to business needs.
Participate in an on-call rotation, providing support during off hours for incident escalation and resolution.
Develop standards (e.g. naming conventions, system configuration, methods and practices, etc.) for server assets.
Promote teamwork within the team and foster cooperation with other groups and departments.
Resolve open service requests and maintain accurate status in the Jira ticketing system in a timely manner.
Prepare project documentation, status reporting, and procedural reports as required.
Communicate information through effective written and oral communication and presentations.
Prepare and manage project budgets.
Participate in change and production control processes.
Work with the other members of the Operations team to ensure that the corporate infrastructure is reliable, secure, and scalable
Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

AWSSQLCloud ComputingMicrosoft Active DirectoryJiraAzureCI/CDLinuxNetworkingScriptingSaaS

Posted about 1 month ago

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🔥 AR Specialist

Posted about 1 month ago

📍 US

💸 40000.0 - 55000.0 USD per year

🔍 Finance

🔧 Requirements

1+ year of AR Finance experience that includes posting cash
1+ year of experience working with unapplied cash, which includes: refunds and invoice adjustments
1+ year experience of Finance Customer Service
1+ year of experience with Oracle
1+ year of experience with Salesforce
Track and notate accounts with unapplied cash and update accordingly
Strong Excel skills (Vlookup and pivot tables)
Experience within a large company in a fast paced environment
Excellent customer service and problem solving skills.
Strong analytical mentality.
Ability to multi-task in a fast paced environment.
Exceptional organizational skills.
Strong verbal and written communication skills.
High attention to detail.

💡 Responsibilities

Process and post payments/ refunds to customer accounts including cash, checks, wires, bank transfers and credit card transactions.
Respond to customer billing questions, customer disputes and escalate to supervisor or manager as needed.
Maintain Accounts Receivable policies, procedures, and controls.
Monitor and manage unapplied cash on a daily basis. – All customers must be emailed when no remittance is given and duplicate payments must be refunded daily.
Responsible for sending invoice copies to customers upon request.
Responsible for invoice adjustments for collections, bad debt, and tax.
Ability to work required overtime during month end.
Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

Excel VBAOracleSalesforceCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceRESTful APIsAttention to detailOrganizational skillsData entryFinancial analysisFinanceBookkeeping

Posted about 1 month ago

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🔥 Senior IT Audit Manager, Corp Audit Services (Internal Audit)

Posted about 2 months ago

📍 United States

💸 140000.0 - 160000.0 USD per year

🔧 Requirements

Advanced knowledge of SOX and technology controls (i.e., IT General Controls, IT Application Controls, Controls over IPE).
CISA certification held or in process.
Experience effectively multitasking in a high volume, agile environment

💡 Responsibilities

Planning and executing our Sarbanes Oxley program for technology controls, including planning and updating of the overall program, test of control design assessments, testing of controls for operating effectiveness and deficiency reporting.
Be a key contributor to assisting the V.P. of Internal Audit with building and evolving a new Internal Audit function to meet industry standards and best practices.
Manage, coach and develop Senior and Staff Internal Audit team members

Project ManagementCloud ComputingData AnalysisCommunication SkillsAnalytical SkillsMicrosoft ExcelAgile methodologiesWritten communicationComplianceMS OfficeRisk ManagementTeam managementFinancial analysis

Posted about 2 months ago

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🔥 Sales Engineer

Posted 2 months ago

📍 Japan

💸 6000000.0 - 8000000.0 JPY per year

🔍 Healthcare

🔧 Requirements

Minimum 5 years technical and/or engineering experience in similar industries selling to IT organizations of large corporations
Minimum 5 years of experience in drafting Lean Business Cases and documenting customer needs for Product implementations
Minimum 5 years of experience in pre sales and onboarding integrations for products and services
5 years of technical knowledge of APIs, SMTP, TLS and debugging issues based on code snippets
Understanding of AWS, SaaS, Software and Security principals, messaging and workflows
A proven track record of successfully selling high tech products and services, preferably software-as-a-service, to Enterprise and Mid-Market/Corporate customers
General understanding of document and information security as well as data regulations and compliance requirements in Japan market

💡 Responsibilities

Manage pre-sales activities, designing innovative solutions, and ensuring seamless integration of our products to meet client needs
Collaborate closely with Japan Sales, Client Services team and US Product & Engineering to strategically position our technology solutions in a competitive market
Understand the eFax and Consensus suite of products and present them to both Business and technical prospects and customers
Create and manage technical proposals, solutions and security assessments
Design integrations and workflows to solve prospect and customer needs
Present and provide product demonstrations as well as conduct discussions in fax, secure message and healthcare technologies (healthcare technologies is not required at this moment).
Plan and execute proof of concepts and technical validations, ensuring that all stakeholders are engaged and informed throughout the process
Manage both the pre sales and onboarding integrations for the products and services in a clear, well defined and logical manner
Train external users on services as required, to ensure a successful conclusion of the proof of concept / technical validation, and to ensure prospects gain a deep level of confidence in the proposed solutions
Build awareness of our products within relevant markets by participating in webinars and conferences, as required
Provide feedback from external markets to Marketing and Product Management Teams
Train new Sales people on the fundamentals of the Products and Services
Support sales team from a technical perspective and actively participate in sales activities
Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

AWSCommunication SkillsRESTful APIsJSONSales experienceDebuggingSaaS

Posted 2 months ago

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🔥 SIP Engineer

Posted 2 months ago

📍 United States

💸 120000.0 - 130000.0 USD per year

🔍 Software Development

🔧 Requirements

2+ years of hands-on Session Initiation Protocol (SIP) experience
2+ years of experience with Linux-based telephony applications: HMP, Asterisk, SIP, VoIP/FoIP, OpenSIPS, Freeswitch
Experience with T.30 and T.38 faxing protocols
Experience with cloud computing (AWS, Azure, etc...)
Experience with operating and troubleshooting enterprise scale SIP communications platforms
Experience with Nagios scripting, Fax/Voice Server Hardware, Perl, Python, PHP, Disaster Recovery

💡 Responsibilities

Resolve assigned trouble tickets and maintain accurate status in the company ticketing system
Provide expert support for SIP/telephony application infrastructure: Asterisk, FreeSwitch/OpenSIPS, HMP APIs, etc…
Provide expert level analysis of SIP call flows, including problem isolation and resolution
Interact and cooperate with carriers and partners to continually improve call delivery reliability and quality
Prepare documentation, status reporting, policies, procedures, and reports for the management team
Support open-source as well as proprietary applications/services
Manage tasks and projects and ensure all items are tracked in the ticketing system and being handled in a manner that meets or exceeds established SLAs
Handle multiple simultaneous competing priorities and deliver solutions in a timely manner
Participate in an on-call rotation, providing support during off hours for incident escalation and resolution.
Provide customer service to internal customers
Promote teamwork within the team and foster cooperation with other groups and departments
Demonstrate initiative and dedication, as well as an ability to work independently once general direction is given
Provide detailed information through effective written and verbal communication
Participate in and enforce the change control, production control, and release management processes
Create structured testing/replication methodology and summary finding reports to support issue resolution
Evaluate new hardware, software and services specific to SIP call handling and delivery, and present recommendations along with supporting documentation to facilitate purchasing decisions
Develop, implement, and maintain script-tooling and applications in shell-script, Perl, Python, PHP, or other scripting languages
Other duties as assigned by management

AWSPHPPythonElasticSearchJiraREST APICommunication SkillsProblem SolvingLinuxDevOpsTime ManagementTroubleshootingScriptingConfluence

Posted 2 months ago

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