Customer Service Representative (English, Italian & French)

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Requirements:

• 1+ year minimum experience in a customer service background.
• Must be Fluent (verbal and written) in English. Italian & French
• Excellent communication skills (oral and written) in English, Italian & French
• Previous customer service experience is a must (call center experience is an advantage).
• Strong attention to detail, follow up skills and ability to multi-task.
• PC proficiency; Knowledge of MS Word, Excel and Outlook.
• Ability to work both independently and as part of a team.
• Must have reliable internet (partial reimbursement is available)

Responsibilities:

• Support customers efficiently, accurately and in a professional manner by phone and email.
• Verify newly signed up accounts to activate based on compliance with geo-compliance regulations.
• Ensure that an amazing customer service is provided and escalate any issues or complaints.
• Responsible for retaining existing customers that are calling/emailing to cancel their service.
• Communicate and follow up with customers regarding their account inquiries raised.
• Develop & maintain knowledge of the company’s products, services, policies and procedures.
• Contact customers from time to time to collect payment or update their payment methods.
• Report accurately on calls inbound & outbound, log and track details on company systems.
• Ability to learn and utilize information to assist and help you solve customer problems.
• Provide regular feedback (suggestions and improvements) to the team supervisor.