Remoote.app

Work from anywhere. Start here.

Free resume builderCompaniesLog in
Apply

Customer Service Representative

Posted 11 days agoViewed

View full description

💎 Seniority level: Junior, 1+ year

📍 Location: Ireland, GMT

💸 Salary: 28000.0 - 30000.0 EUR per year

🔍 Industry: Healthcare

🏢 Company: Consensus Cloud Solutions👥 501-1000InternetInformation ServicesInformation Technology

🗣️ Languages: English, Italian, French

⏳ Experience: 1+ year

🪄 Skills: Customer serviceMultitaskingExcellent communication skillsProblem-solving skillsMS OfficeFluency in EnglishEmpathyActive listeningCustomer supportEnglish communication

Requirements:
  • 1+ year minimum experience in a customer service background.
  • Ability to work the required shift of the role 12:00pm - 9:00pm GMT
  • Must be Fluent (verbal and written) in English. Italian & French
  • Excellent communication skills (oral and written) in English, Italian & French
  • Must be enthusiastic, friendly, professional, polite, and have a great attitude.
  • Great soft skills – empathy, patience, being calm, positive, active listener etc.
  • Previous customer service experience is a must (call center experience is an advantage).
  • Strong attention to detail, follow up skills and ability to multi-task.
  • PC proficiency; Knowledge of MS Word, Excel and Outlook.
  • Ability to work both independently and as part of a team.
  • Must have reliable internet (partial reimbursement is available)
Responsibilities:
  • Support customers efficiently, accurately and in a professional manner by phone and email.
  • Verify newly signed up accounts to activate based on compliance with geo-compliance regulations.
  • Ensure that an amazing customer service is provided and escalate any issues or complaints.
  • Responsible for retaining existing customers that are calling/emailing to cancel their service.
  • Communicate and follow up with customers regarding their account inquiries raised.
  • Develop & maintain knowledge of the company’s products, services, policies and procedures.
  • Contact customers from time to time to collect payment or update their payment methods.
  • Report accurately on calls inbound & outbound, log and track details on company systems.
  • Ability to learn and utilize information to assist and help you solve customer problems.
  • Provide regular feedback (suggestions and improvements) to the team supervisor.
  • Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.
Apply

Related Jobs

Apply
🔥 38149653340 - Customer Service Representative
Posted 2 days ago

📍 Worldwide

🧭 Contract

🏢 Company: Activate Talent

  • Previous experience in a customer-facing or support role
  • Strong written and verbal communication skills
  • Ability to handle high volumes of inquiries efficiently and professionally
  • Proficiency with computers and ability to learn new systems quickly
  • Demonstrated problem-solving ability and attention to detail
  • High level of integrity and ability to follow established guidelines
  • Proven ability to handle complex escalations and deliver positive resolutions
  • Familiarity with order management and CRM tools is a plus
  • Answer incoming communications via phone, email, and chat (no outbound cold calling).
  • Research and resolve customer inquiries in a professional and timely manner.
  • Handle product consultations, returns, claims, and order placements.
  • De-escalate and manage dissatisfied customer interactions with tact and efficiency.
  • Maintain up-to-date knowledge of company policies, products, services, and ongoing promotions.
  • Accurately record customer interactions and transactions using internal systems.
  • Manage end-to-end customer service tasks, including order entry, expedited requests, delivery issues, credits, and product information.
  • Address transportation issues and process necessary order or shipping adjustments.
  • Investigate and resolve billing claims, deductions, and payment reversals.
  • Collaborate across departments to streamline processes and improve the overall customer experience.
  • Uphold and represent the brand’s values through every interaction.

Communication SkillsProblem SolvingCustomer serviceWritten communicationVerbal communicationData entryComputer skillsCRMCustomer support

Posted 2 days ago
Apply
Apply
🔥 Customer Service Representative (English, Italian & French)
Posted 11 days ago

📍 Ireland

💸 28000.0 - 30000.0 EUR per year

🔍 Healthcare

🏢 Company: Consensus Cloud Solutions👥 501-1000InternetInformation ServicesInformation Technology

  • 1+ year minimum experience in a customer service background.
  • Must be Fluent (verbal and written) in English. Italian & French
  • Excellent communication skills (oral and written) in English, Italian & French
  • Previous customer service experience is a must (call center experience is an advantage).
  • Strong attention to detail, follow up skills and ability to multi-task.
  • PC proficiency; Knowledge of MS Word, Excel and Outlook.
  • Ability to work both independently and as part of a team.
  • Must have reliable internet (partial reimbursement is available)
  • Support customers efficiently, accurately and in a professional manner by phone and email.
  • Verify newly signed up accounts to activate based on compliance with geo-compliance regulations.
  • Ensure that an amazing customer service is provided and escalate any issues or complaints.
  • Responsible for retaining existing customers that are calling/emailing to cancel their service.
  • Communicate and follow up with customers regarding their account inquiries raised.
  • Develop & maintain knowledge of the company’s products, services, policies and procedures.
  • Contact customers from time to time to collect payment or update their payment methods.
  • Report accurately on calls inbound & outbound, log and track details on company systems.
  • Ability to learn and utilize information to assist and help you solve customer problems.
  • Provide regular feedback (suggestions and improvements) to the team supervisor.

Communication SkillsCustomer serviceMicrosoft OfficeProblem-solving skillsFluency in EnglishTroubleshootingActive listeningData entryCRMCustomer supportEnglish communication

Posted 11 days ago
Apply
Apply
🔥 Customer Service Representative
Posted 2 months ago

📍 Lisbon, PT, EEA

🧭 Full-Time

🔍 Customer Service

🏢 Company: Ondas Networks Inc

  • Proven experience in customer service or a related field.
  • Strong communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Proficiency in using customer service tools, CRM software, and Microsoft Office.
  • A problem-solving mindset and attention to detail.
  • For remote work, applicants must be EEA citizens (eligible for remote work within the European Economic Area).
  • Basic knowledge of English (additional languages are a plus).
  • Provide excellent customer service via phone, email, and chat.
  • Answer customer inquiries, provide information about products and services, and resolve issues.
  • Assist with processing orders, returns, and exchanges.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to resolve customer issues effectively.
  • Follow up on customer queries and ensure satisfaction.
  • Meet performance metrics related to response time and customer satisfaction.

Communication SkillsProblem SolvingCustomer serviceMicrosoft OfficeCRMCustomer supportEnglish communication

Posted 2 months ago
Apply