Sr. Business Analyst, Billing & Payments

5+ years of product development and/or business process analysis experience 5+ years at a technology company, with direct responsibility for billing and payment processing. 4+ years professional experience creating and delivering technical and business requirements related to billing and/or payment systems for SaaS products. 3+ years of experience working with modern billing and payment platforms (e.g. GoTransverse, Oracle Fusion A/R, BillingPlatform, Zuora).

Perform analysis on features and tasks based on business value, customer impact, and resource availability, and prioritize items accordingly. Gather and analyze feedback from internal and external customers, stakeholders, and existing business processes and identify areas for improvement and optimization Work with key stakeholders and cross-functional teams to define business/functional requirements, specifications, and user stories. Use data-driven insights to make informed decisions and iterate on business features. Work with cross-functional teams in the execution of business improvement initiatives related to billing and payment systems. Work closely with engineering teams to facilitate development, testing, and deployment. Work together with stakeholders to define key performance indicators (KPIs) and metrics to assess project success. Monitor billing and payments performance, gather user and stakeholder feedback, and make data-driven adjustments as needed. Address and resolve issues related to functionality, quality, and performance. Adapt strategies and plans in response to emerging challenges or changes in the market. Keep stakeholders informed about progress, changes, and updates. Partner with project management to facilitate regular meetings to review status and address any concerns. Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.