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🔍 Data Integrity
- 5+ years of experience managing land-and-expand account strategies.
- History of successful client retention and renewal negotiations.
- Bachelor’s degree in business or related field; equivalent experience accepted.
- Previous experience in enterprise data and analytics preferred.
- Self-starter, able to work independently with minimal supervision.
- Ability to handle multiple customer issues and deadlines concurrently.
- Skills to escalate issues by aligning with internal resources.
- Strong interpersonal abilities for matrixed organizations.
- Experience leading customer meetings and events.
- Effective communication with C-level executives.
- Results-oriented with focus on customer satisfaction.
- Drive engagement through communication with stakeholders to ensure effective product use and high client satisfaction.
- Facilitate customer planning conversations with clients and the account team.
- Accurately forecast renewal risks for the territory 12-18 months ahead.
- Manage the renewal process beginning 120 days prior, including negotiations with procurement.
- Identify upsell and expansion opportunities within existing accounts in collaboration with Account Executives.
- Advocate for prompt resolution of support tickets.
- Coordinate onboarding of new clients.
Interpersonal skillsAccount ManagementData analyticsCustomer Success
Posted 2 days ago
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