Customer Success Manager

Posted 2 days agoViewed

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💎 Seniority level: Manager, 5+ Years

📍 Location: United States, Eastern Time Zone, Central Time Zone

🔍 Industry: Data Integrity

🏢 Company: Precisely US Jobs

🗣️ Languages: English

⏳ Experience: 5+ Years

🪄 Skills: Interpersonal skillsAccount ManagementData analyticsCustomer Success

Requirements:

5+ years of experience managing land-and-expand account strategies.
History of successful client retention and renewal negotiations.
Bachelor’s degree in business or related field; equivalent experience accepted.
Previous experience in enterprise data and analytics preferred.
Self-starter, able to work independently with minimal supervision.
Ability to handle multiple customer issues and deadlines concurrently.
Skills to escalate issues by aligning with internal resources.
Strong interpersonal abilities for matrixed organizations.
Experience leading customer meetings and events.
Effective communication with C-level executives.
Results-oriented with focus on customer satisfaction.

Responsibilities:

Drive engagement through communication with stakeholders to ensure effective product use and high client satisfaction.
Facilitate customer planning conversations with clients and the account team.
Accurately forecast renewal risks for the territory 12-18 months ahead.
Manage the renewal process beginning 120 days prior, including negotiations with procurement.
Identify upsell and expansion opportunities within existing accounts in collaboration with Account Executives.
Advocate for prompt resolution of support tickets.
Coordinate onboarding of new clients.

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Customer Success Manager

Requirements:

Responsibilities:

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