Applyπ California, Oregon, Washington, Idaho, Montana, Wyoming, Utah, Hawaii, Alaska
π§ Full-Time
π Employee benefits industry
- 5+ years of customer success, client services, or consulting experience at a benefits brokerage firm or insurance carrier.
- Understanding of industry challenges and trends.
- Passion for helping clients succeed.
- Ability to drive action and change using data to build scalable solutions.
- Comfortable communication skills with strong organization and prioritization abilities.
- Intermediate to advanced proficiency with Salesforce, Google Docs, and Powerpoint is helpful, though not required.
- SaaS experience is helpful, though not required.
- Manage a portfolio of brokers and their carrier partners, consulting on how to achieve objectives.
- Develop relationships with influential users to convert them into ThreeFlow champions.
- Collaborate cross-functionally with various teams, advocating customer needs.
- Build and improve processes for collecting customer feedback and maintaining a roadmap.
- Lead regular customer planning meetings to celebrate outcomes, identify growth opportunities, and manage risks.
- Understand and forecast business planning to identify growth opportunities.
- Ensure exceptional customer experience through proactive communication.
Data AnalysisSalesforceCustomer SuccessSaaS
Posted 4 days ago
Apply