(Canada) Customer Success Manager - Northeast (9 Month Contract)

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Requirements:

• Passionate about impacting post-acute care markets.
• Experience in a Customer Success role, preferably in healthcare SaaS.
• Strong customer orientation focused on delivering outcomes.
• Exceptional relationship-building skills and initiative in fast-paced environments.
• Excellent communication and presentation abilities.
• Good analytical and problem-solving skills.
• Experience using Salesforce and/or Gainsight.

Responsibilities:

• Build, grow, and expand client relationships across various functional areas.
• Make market segment recommendations that impact the business holistically.
• Leverage product knowledge to communicate the company's vision and customer goals.
• Develop and execute strategic account plans and conduct business reviews.
• Work cross-functionally and advocate for customers.
• Handle customer expectations and develop strategies for at-risk accounts.