Customer Success Manager

Posted 4 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: Indianapolis, Atlanta, Chicago, Boston

🔍 Industry: Medical device industry

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Data AnalysisProblem SolvingAccount ManagementCross-functional collaborationCRMCustomer Success

Requirements:

Bachelor's degree in a relevant field.
5+ years of proven success in a customer success or account management role, preferably within a technology organization.
Familiarity with CRM systems and spreadsheets; experience with quality management systems or medical device-related technologies is preferred.
Outstanding communication skills for crafting and delivering presentations and reports.
Strong problem-solving, organizational, and multitasking abilities.
Commitment to customer service, data security, and business quality.
Ability to thrive in a dynamic environment.

Responsibilities:

Develops and maintains customer relationships to understand business goals.
Leads customer conversations to uncover priorities and deliver measurable value.
Conducts annual executive business reviews to assess satisfaction and progress.
Anticipates at-risk customers and implements action plans for challenges.
Acts as a point of contact for escalations, resolving issues with cross-functional teams.
Works with internal teams to fulfill customer needs and support growth.
Tracks account health metrics and customer progress.

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Customer Success Manager

Requirements:

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