Customer Success Manager

Posted 4 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

🔍 Industry: Medical device technology

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Data AnalysisProblem SolvingCross-functional collaborationCRMCustomer Success

Requirements:

Bachelor's degree in a relevant field.
5+ years of proven success in a customer success or account management role, preferably within a technology organization.
Familiarity with CRM systems and spreadsheets; experience with quality management systems, or medical device-related technologies preferred.
Outstanding communication skills for presentations, written reports, and updates.
Strong problem-solving, organizational, and multitasking abilities.
Commitment to customer service, data security, and business quality.
Ability to thrive in a fast-paced, dynamic environment.
Demonstrated ability to lead and collaborate cross-functionally.
Expertise in negotiating and closing complex deals.

Responsibilities:

Develops and maintains relationships to understand customer goals and priorities.
Leads customer conversations to uncover priorities and metrics to deliver measurable value.
Conducts annual executive business reviews to assess satisfaction and provide updates.
Addresses potential challenges and acts as a contact for escalations.
Collaborates with internal teams to fulfill customer needs and support growth.
Tracks and communicates account health metrics and progress.

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Customer Success Manager

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