Key Customer Success Manager

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Requirements:

• Fluency in English (Chinese or Spanish is a benefit).
• Experience working in the international sphere (preferably with clients).
• Ability to swiftly navigate through time-sensitive situations and adapt to fluctuating circumstances.
• Attention to detail and ability to analyze large amounts of information.
• Capability to offer reasonable ideas and professional solutions to challenging cases.
• Strong communication skills to express professional viewpoints and persuade others.
• Proficient in computer skills (Internet, G-Suite, MS Office).
• Higher education or incomplete higher education is acceptable.

Responsibilities:

• Closely tracking and analyzing the User Experience of our Key Clients.
• Identifying any risks of client loss and suggesting retention methods.
• Showing initiative in enhancing the Customer Journey on our products.
• Actively participating in the development of systems and programs aimed at increasing the Key Clients' activity on our products.
• Effectively cooperating with other company departments to achieve goals (content group, IT, analytics department, customer support, etc.).
• Maintaining clear and informative records about Key Client experience using our services.