Sr. Customer Success Manager, Large Enterprise

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Requirements:

• 5+ years of experience in a customer success role at a B2B SaaS company.
• Experience working across multiple business units in large enterprise accounts.
• Customer-first attitude and ability to build long-lasting relationships.
• Success spearheading end-to-end projects, including content and implementation consultation.
• Ability to independently troubleshoot most client issues.
• Collaborative, helpful, and empathetic team-working style.
• Strong relationship-building skills.
• Excellent written and verbal communication skills.

Responsibilities:

• Manage a portfolio of CodeSignal’s fastest-growing clients to drive mutual success and growth.
• Serve as a trusted advisor to new and existing customers and build champions within customers.
• Understand and articulate business value by aligning usage and adoption of CodeSignal to strategic business goals.
• Proactively manage customer success and deliver consistent value throughout the entire customer lifecycle.
• Educate customers on product capabilities relevant to their unique business use cases.
• Project manage implementation tasks such as onboarding and product training.
• Assist customers in identifying and addressing unique use cases.
• Proactively spot and address potential issues.
• Partner with cross-functional teams to translate business needs into solutions.
• Conduct informative client-facing meetings.