Customer Success Manager US

Posted 3 days agoViewed

💎 Seniority level: Manager, 2 - 4 years

📍 Location: United States

🔍 Industry: Airport management software

🗣️ Languages: English, French, Spanish, German or other European languages

⏳ Experience: 2 - 4 years

🪄 Skills: Communication SkillsProblem SolvingFluency in EnglishCross-functional collaborationRelationship managementCustomer Success

2 - 4 years experience as Customer Success Manager, ideally at an early stage startup.
Experience managing enterprise and strategic level customers.
Excellent communication and presentation skills, both verbally and written.
Experience working cross functionally with internal teams.
Ability to speak a second language (French, Spanish, German or other European languages) is desirable.

Become an expert on AeroCloud’s suite of products and how they can be used to solve industry and customer problems.
Manage the full customer lifecycle including onboarding, adoption, expansion opportunities and renewals for a portfolio of customers across EMEA and North America.
Work closely with customers to define, monitor and report success metrics.
Work proactively to increase product adoption and create growth opportunities through upsell, customer referrals and new case studies.
Work cross functionally with internal teams to create positive customer outcomes.