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AeroCloud Systems

AeroCloud Systems is a pioneer in the aviation industry, offering the Intelligent Airport Management System (iAM), a cutting-edge cloud-native software solution. Founded by a team with extensive experience in aviation software, including CEO George Richardson and CTO Ian Forde-Smith, the company aims to replace outdated and costly legacy systems with innovative technology tailored for the 21st century.

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👥 51-100Artificial Intelligence (AI)Machine LearningInformation TechnologySoftware
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🔥 Customer Success Manager US
Posted 3 days ago

📍 United States

🧭 Full-Time

🔍 Airport management software

  • 2 - 4 years experience as Customer Success Manager, ideally at an early stage startup.
  • Experience managing enterprise and strategic level customers.
  • Excellent communication and presentation skills, both verbally and written.
  • Experience working cross functionally with internal teams.
  • Ability to speak a second language (French, Spanish, German or other European languages) is desirable.

  • Become an expert on AeroCloud’s suite of products and how they can be used to solve industry and customer problems.
  • Manage the full customer lifecycle including onboarding, adoption, expansion opportunities and renewals for a portfolio of customers across EMEA and North America.
  • Work closely with customers to define, monitor and report success metrics.
  • Work proactively to increase product adoption and create growth opportunities through upsell, customer referrals and new case studies.
  • Work cross functionally with internal teams to create positive customer outcomes.

Communication SkillsProblem SolvingFluency in EnglishCross-functional collaborationRelationship managementCustomer Success

Posted 3 days ago
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