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Customer Success Manager

Posted about 7 hours agoViewed

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💎 Seniority level: Manager, 2-3 years

📍 Location: United States, EST, CET

🔍 Industry: Manufacturing

⏳ Experience: 2-3 years

🪄 Skills: Account ManagementSales experienceCRMCustomer SuccessSaaS

Requirements:
  • 2-3 years of experience in Customer Success, Account Management, or a similar role.
  • Experience managing renewal and negotiation conversations.
  • Professional presence with the ability to listen and present to customers.
  • Understanding of customer business needs in relation to product value.
  • Strong verbal and written communication skills.
  • Proactive problem solver with a track record of developing creative solutions.
  • Highly organized, collaborative, and detail-oriented.
  • Technology/SaaS/software experience is a plus.
Responsibilities:
  • Drive the post-sales journey for assigned accounts, from product adoption to renewal.
  • Manage a high-volume book of approximately 150 accounts, maintaining accurate forecasts.
  • Increase customer retention through regular check-ins and business reviews.
  • Monitor account health indicators to identify churn risk and develop mitigation strategies.
  • Manage at-risk situations and collaborate with internal teams to support customer needs.
  • Present product value and manage objections to prevent churn.
  • Support customer nurture activities and identify upsell and cross-sell opportunities.
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