Apply(Canada) Customer Success Manager - Northeast (9 Month Contract)
Posted about 2 months agoInactiveViewed
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💎 Seniority level: Manager
📍 Location: Northeastern US
🔍 Industry: Healthcare technology
🗣️ Languages: English
🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingEmpathyRelationship managementCRMCustomer SuccessSaaS
Requirements:
- Experience in a Customer Success role managing a book of business, preferably in the healthcare SaaS space.
- Strong customer orientation focused on delivering outcomes.
- Exceptional relationship-building skills in fast-paced environments.
- Excellent communication and presentation skills.
- Analytical and problem-solving abilities.
- Experience using CRM tools like Salesforce or Gainsight.
Responsibilities:
- Build, grow, and expand client relationships at all organizational levels.
- Conduct business reviews with key contacts to increase adoption of solutions.
- Develop and execute strategic account success plans to achieve client objectives.
- Work with clients to align their goals with PointClickCare solutions.
- Proactively address customer health and retention strategies.
- Collaborate with internal teams to prioritize and advocate for customer needs.
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