(CAD) Customer Success Manager - Northeast (9 Month Contract)

Posted about 18 hours agoViewed

💎 Seniority level: Manager

📍 Location: Northeastern US

🔍 Industry: Healthcare technology

🗣️ Languages: English

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingEmpathyRelationship managementCRMCustomer SuccessSaaS

Experience in a Customer Success role managing a book of business, preferably in the healthcare SaaS space.
Strong customer orientation focused on delivering outcomes.
Exceptional relationship-building skills in fast-paced environments.
Excellent communication and presentation skills.
Analytical and problem-solving abilities.
Experience using CRM tools like Salesforce or Gainsight.

Build, grow, and expand client relationships at all organizational levels.
Conduct business reviews with key contacts to increase adoption of solutions.
Develop and execute strategic account success plans to achieve client objectives.
Work with clients to align their goals with PointClickCare solutions.
Proactively address customer health and retention strategies.
Collaborate with internal teams to prioritize and advocate for customer needs.

Posted 1 day ago

📍 Northeast US

🧭 Contract

💸 88000.0 - 95000.0 CAD per hour

🔍 Healthcare technology

Passionate about impacting post-acute care markets.
Experience in a Customer Success role, preferably in healthcare SaaS.
Strong customer orientation focused on delivering outcomes.
Exceptional relationship-building skills and initiative in fast-paced environments.
Excellent communication and presentation abilities.
Good analytical and problem-solving skills.
Experience using Salesforce and/or Gainsight.

Build, grow, and expand client relationships across various functional areas.
Make market segment recommendations that impact the business holistically.
Leverage product knowledge to communicate the company's vision and customer goals.
Develop and execute strategic account plans and conduct business reviews.
Work cross-functionally and advocate for customers.
Handle customer expectations and develop strategies for at-risk accounts.

SalesforceCRMCustomer Success

Posted 1 day ago

🔧 Requirements