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Strategic Customer Success Manager

Posted 4 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: Indianapolis, Atlanta, Chicago, Boston

🔍 Industry: Medical device industry

⏳ Experience: 5+ years

🪄 Skills: Account ManagementCross-functional collaborationStakeholder managementCRMCustomer Success

Requirements:
  • Bachelor's degree in a relevant field.
  • 5+ years of proven success in strategic account management, customer success, or sales role, preferably within a technology organization.
  • Familiarity with CRM systems and spreadsheets; experience with quality management systems or medical device-related technologies preferred.
  • Outstanding communication skills for presentations, reports, and verbal updates.
  • Strong problem-solving, organizational, and multitasking abilities.
  • Commitment to customer service, data security, and business quality.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Demonstrated ability to lead and collaborate cross-functionally, negotiating and closing complex deals at the executive level.
Responsibilities:
  • Develop and maintain deep knowledge of customers' organizational landscapes to identify value expansion opportunities.
  • Build and nurture trusted relationships with C-suite executives and key stakeholders.
  • Create and execute strategic plans to deliver measurable value and achieve renewal and expansion targets.
  • Conduct regular business reviews to assess customer satisfaction and prioritize requests.
  • Anticipate and communicate with at-risk customers to implement action plans.
  • Act as a central point of contact for customer escalations and collaborate with cross-functional teams.
  • Provide results-oriented follow-ups and updates on customer progress toward strategic goals.
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