Strategic Customer Success Manager

Posted about 2 months agoViewed

💎 Seniority level: Manager, 5+ years

📍 Location: Indianapolis, Atlanta, Chicago, Boston

🔍 Industry: Medical device industry

⏳ Experience: 5+ years

🪄 Skills: Account ManagementCross-functional collaborationStakeholder managementCRMCustomer Success

Bachelor's degree in a relevant field.
5+ years of proven success in strategic account management, customer success, or sales role, preferably within a technology organization.
Familiarity with CRM systems and spreadsheets; experience with quality management systems or medical device-related technologies preferred.
Outstanding communication skills for presentations, reports, and verbal updates.
Strong problem-solving, organizational, and multitasking abilities.
Commitment to customer service, data security, and business quality.
Ability to thrive in a fast-paced, dynamic environment.
Demonstrated ability to lead and collaborate cross-functionally, negotiating and closing complex deals at the executive level.

Develop and maintain deep knowledge of customers' organizational landscapes to identify value expansion opportunities.
Build and nurture trusted relationships with C-suite executives and key stakeholders.
Create and execute strategic plans to deliver measurable value and achieve renewal and expansion targets.
Conduct regular business reviews to assess customer satisfaction and prioritize requests.
Anticipate and communicate with at-risk customers to implement action plans.
Act as a central point of contact for customer escalations and collaborate with cross-functional teams.
Provide results-oriented follow-ups and updates on customer progress toward strategic goals.

Posted about 2 months ago

📍 SF Bay Area, NYC, Seattle Metro area

💸 107000.0 - 183000.0 USD per year

🔍 Residential mortgage market

🔧 Requirements

5+ years in customer-facing roles with a steady progression toward owning relationships for large complex accounts.
Management consulting, customer success, or account management experience required.
Prior direct sales experience or being part of a revenue-driving customer success team is required.

💡 Responsibilities

Serving as a primary point of contact for large, complex accounts, managing both formal engagements (recurring weekly ‘syncs’, QBRs, etc.) and informal contacts.
Managing a high volume of customer deliverables such as strategic growth plans, support requests, contracts, data & metrics analysis.
Driving client contract renewal and growth processes, including strategizing the ‘first offer’, negotiating, and influencing key stakeholders.
Excelling at managing multiple projects, maintaining and executing against action items, communicating status, and executing deliverables on time.

Project ManagementData AnalysisNegotiationAccount ManagementSales experienceCustomer Success

Posted about 2 months ago