Strategic Customer Success Manager

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Requirements:

• Bachelor's degree in a relevant field.
• 5+ years of proven success in strategic account management, customer success, or sales role, preferably within a technology organization.
• Familiarity with CRM systems and spreadsheets; experience with quality management systems or medical device-related technologies preferred.
• Outstanding communication skills for presentations, reports, and verbal updates.
• Strong problem-solving, organizational, and multitasking abilities.
• Commitment to customer service, data security, and business quality.
• Ability to thrive in a fast-paced, dynamic environment.
• Demonstrated ability to lead and collaborate cross-functionally, negotiating and closing complex deals at the executive level.

Responsibilities:

• Develop and maintain deep knowledge of customers' organizational landscapes to identify value expansion opportunities.
• Build and nurture trusted relationships with C-suite executives and key stakeholders.
• Create and execute strategic plans to deliver measurable value and achieve renewal and expansion targets.
• Conduct regular business reviews to assess customer satisfaction and prioritize requests.
• Anticipate and communicate with at-risk customers to implement action plans.
• Act as a central point of contact for customer escalations and collaborate with cross-functional teams.
• Provide results-oriented follow-ups and updates on customer progress toward strategic goals.