Product Business Analyst II

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Requirements:

• Bachelor's Degree in Business, Computer Science or equivalent experience required
• Must have knowledge and experience in the health insurance industry, to include Medicare, Medicaid and Commercial benefits administration, policies, practices and procedures, and regulations
• Minimum 5 years of experience as a Business Analyst
• Advanced computer skills and proficient in MS Word, Outlook, Excel, PowerPoint, and Visio
• The ability to identify, coordinate and schedule critical tasks
• Prior success prioritizing and executing multiple tasks and projects simultaneously
• Self-starter with excellent communication skills, both verbally and in writing
• Strong focus on meeting business needs through detailed understanding of user requirements and effective and accurate implementation of technical specifications
• Strong analytical, business, system, and process flow skills required; including a thorough understanding of how to interpret customer business needs and translate them into in the form of User Stories and User Acceptance Criteria
• Must be able to multi-task and make effective decisions under pressure
• Must be able to successfully work independently as well as part of a team, or multiple teams
• Demonstrated prior strong analytical, systems thinking and problem-solving skills
• Ability to take initiative and solve problems with a client focus approach
• High level of professional judgment and ability to maintain confidentiality
• Excellent interpersonal communication and project management skills
• Must be able to effectively communicate, navigate and negotiate within all levels of the organizational hierarchy, with internal, client, and vendor entities alike
• The ability to analyze and document complex business processes

Responsibilities:

• Support Product Management and Scrum teams in the analysis and decomposition of requirements and issues identified by customers and other stakeholders in the form of User Stories and User Acceptance Criteria
• Support those same teams by participating in Agile ceremonies, to include backlog grooming, sprint planning, daily Scrum or Kanban, product demonstrations, and sprint retrospectives
• Maintain communications on all tickets within respective domain in an accurate, timely and appropriate manner
• Support QA and UAT processes by serving as a subject matter expert and assist in the creation and facilitation of test plan criteria
• Design, create and validate ad hoc reports based on client or stakeholder requirements using a prescribed set of reporting tools (Zendesk, Azure DevOps)
• Support other Product Owners, Business Analysts and Scrum Team members in the generation of User Stories and User Acceptance Criteria
• Other general support of Product Management goals and initiatives as requested
• Actively participate in internal and external stakeholder meetings
• Support product, process, and other business acumen training initiatives