Senior Business Analyst

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Requirements:

• 5+ years of experience in business analysis, preferably in the contract logistics, supply chain, or transportation industry.
• Strong knowledge of business and technical requirements gathering methodologies.
• Experience with process mapping tools (e.g., Visio, Lucidchart, or similar).
• Familiarity with incident and change management tools (e.g., JIRA, ServiceNow, or similar).
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and SharePoint).
• Ability to Travel (up to 50%)

Responsibilities:

• Collaborate with business stakeholders, SMEs, and technical teams to capture and define business and technical requirements.
• Document detailed business requirements (BRD) and functional specifications (FSD) for system enhancements and process improvements.
• Develop and maintain process flow diagrams, workflow documentation, and use case scenarios.
• Assist in designing optimized business solutions by translating business needs into technical design documents (TDDs).
• Track, prioritize, and manage incident and change request backlogs.
• Act as a key point of contact for change management processes, ensuring that all changes are assessed, documented, and approved.
• Collect and analyze performance data from squads/nodes to generate insightful reports.
• Provide regular performance updates to leadership and stakeholders, ensuring visibility into key metrics and trends.
• Facilitate communication between business users, technical teams, and leadership to ensure alignment on project goals and priorities.
• Conduct regular stakeholder meetings to gather feedback, share progress updates, and address concerns.
• Provide mentorship and guidance to less experienced team members, fostering their professional growth and development through knowledge-sharing and collaborative problem-solving.