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Senior Technical Writer

Posted 13 days agoViewed

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💎 Seniority level: Senior, 8+ years

🔍 Industry: SaaS

🏢 Company: Storyteq👥 101-250💰 $817,566 Seed almost 7 years agoVideoAdvertisingVideo AdvertisingInternet of ThingsSaaSMarketing

🗣️ Languages: English

⏳ Experience: 8+ years

Requirements:
  • At least 8 years of experience as a technical writer, preferably for other enterprise SaaS products
  • Exceptional written communication skills with the ability to explain complex concepts in simple, clear language
  • Strong project management skills and experience leading documentation initiatives
  • Experience evaluating, selecting, and implementing documentation platforms or content management systems
  • Familiar with Confluence and similar knowledge base systems
  • Can quickly grasp complex product configurations and implementation processes without necessarily having a technical background
  • Experience creating and maintaining style guides and documentation standards
  • Leadership skills and the ability to mentor junior team members
  • Comfortable working with cross-functional teams to gather information and understand documentation requirements
  • A proactive, "can-do" attitude with strong problem-solving abilities
  • Adaptable to changing priorities and comfortable working in a fast-paced environment
  • Experience working with or documenting for implementation partners (preferred)
  • Knowledge of marketing technology platforms or similar SaaS products (preferred)
Responsibilities:
  • Lead the development of a comprehensive documentation strategy and partner portal to support third-party implementation partners
  • Evaluate existing documentation across the organization and create a coherent plan to consolidate, organize, and improve it
  • Establish documentation templates, style guides, and standards to ensure consistency and clarity
  • Translate complex product configurations and implementation processes into clear, accessible documentation
  • Work closely with product, engineering, and implementation teams to understand the intricacies of our platform
  • Research and recommend the most appropriate documentation platform for our partner portal needs
  • Create comprehensive guides on product configuration, best practices, and implementation standards
  • Manage the partner portal project from conception to launch
  • Hire and mentor other technical writers
  • Gather and incorporate feedback from internal teams and implementation partners to continuously improve documentation
  • Ensure all documentation remains up-to-date with new product versions, releases, and features
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